MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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844 results found
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Bug
I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all
1 vote -
unopened packs disappeared
A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.21 votes -
Could not find voucher for lookup
I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
Could not find voucher for lookup: VoucherCLBPreReleasePacks
Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!3 votes -
Appstore Regional issue
I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.
1 vote -
freeze the game. Need to close the game = mastery orb + shop
1- Go you mastery tree
2- Reclam a orb
3- Go to the store before the reward card style appears
4- the game freezes. You have to close and openI did this process 3 times and the result has always been the same.
3 votes -
3 votes
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Can't purchase in store.
i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
\8 votes -
Open all packs option steals cards
I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??
2 votes -
Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
75 votes -
Gems instead of rare without full set
I opened a pack of kaldheim that I bought with gold and instead of a rare, it gave me 20 gems and said I had all the rares in the set. This is not true, I am missing a single copy of about half the rares in kaldheim and a playset of almost all of them.
3 votes -
Internal Error + No levelling
Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.
3 votes -
boosters disappeared before being open
I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…
1 vote -
Lost Packs
I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.
1 vote -
Bug cartes rares booster
Hier et aujourd'hui j'ai acheté 2 boosters de l'extension "strixhaven" mais impossible de trouver les cartes rares et rares mythiques dans ma collection ou dans mon modificateur de deck
1 vote -
daily offers payed and not received
Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
I have done a Re-Start of my notebook and nothin.1 vote -
code
conseguí un código de sobre promocional en mi tienda local pero cuando fui a redimirlo me dice que el código ya fue utilizado, pero el código lo acabo de sacar del sobre.
3 votes -
神話パックから通常レアワイルドカードが排出される
神話パックを開封したところ通常レアのワイルドカードが排出されました。
この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。2 votes -
Gold Wild cards drop from Mythic packs
So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?
13 votes -
Add: Purchase and Code redemption historic feature.
This would be insteresting, so you would know what has been bought in your account and would allow players to know what codes they reedemed, therefore they would know which ones they can still get.
1 vote -
1 vote
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