MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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830 results found
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store buttons not working
The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)
3 votes -
Internal Store Error when purchasing packs
When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.
13 votes -
Gifting Gems and Coins
Hello,
My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…3 votes -
Store not working
I didn’t get my challenge complete coins and it won’t let me buy packs in the store.
5 votes -
Deals purchase
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.
7 votes -
mastery pass reward missing
Hello guys,
I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.
Regards
3 votes -
17.12.2021- Purchased Daily Deal Cards Not Showing Up
Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue
18 votes -
Not receiving quest rewards
I’m not receiving gold for completing quests.
16 votes -
Gold
Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android
5 votes -
Mastery pass rewards missing
My level 25 and level 35 mastery pass mythic rare card never got redeemed.
5 votes -
パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。
カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。
7 votes -
PURCHASE PLANESWALKER PACKAGE
On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
I have already opened the ticket n ° 2259053 but I have not received any reply.13 votes -
Strixhaven Daily Deal
Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.
5 votes -
Cards not received !!!
There is a bunch of cards I didnt received !!!
I use Window
first from the mastery tree :
bride's gown
gryff rider
belligerent guest
honeymoon hearse
ballista watcher
alchemist's gambitthen I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
Olivia crimson bride (!!! I already had one !!!)
Voldaren bloodcatser
Anje maid of dishonnor
olivia's attendants
Voldaren epicure
blood petal celebrantAnd i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!
So in order the keep anjoying MTG Crimson…
6 votes -
purchase not given.
I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!
11 votes -
gem
I bought 1600 Gem from iPhone13 Pro.
Payment status is successful.
But can’t received gem. Pls help me.5 votes -
Buying Booster packs
Hello!!
I would like the option to buy as many I can boosters.
When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.
Thx!!
2 votes -
Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?
2 votes -
Can’t buy packs with gold
I cannot buy packs using my gold coins. I click through the prompts and nothing happens.
4 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
8 votes
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