MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Codes for FNM at Home stopped working

    As of October 09, 2020, my codes for FNM at Home events have produced "Redeem Code Failure". I had been using them for months from the same source without issue, the last successful one being C3AEB-3A3E2-9981B-58268-13E9E from October 02, 2020.

    The codes in question:
    C3DCF-B9939-6B47D-7CED2-161CE
    C3FF2-3D45D-F53FB-D8757-6A39D

    Thank you in advance for looking into this.

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bug in Store

    After buying the styles for Brushfire Elemental and Kor Blademaster in the Store today, I realized that they are not in fact foils, but default card styles. When I open these cards in my Collection, and inspect their styles, there is no foil style, and the default style is there twice.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Gem Prices in BRAZILIAN REAL

    It's very expensive for us to purchase gems.
    Some deal to bring better prices in our currency would be awesome.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Style in a card has not applied.

    I have bought the Brushfire Elemental style card from your store today. But it is the same style that the normal one. No 3d improvement. Here is the img:

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. FNM Reward Blank Screen

    FNM reward gave me blank screen and I don't see a possible reward. Generally I think "Apply Now" would be an avatar but other than Tamiyo I have all the avatars and this didn't unlock Tamiyo. It seems like it tried to give me something I already have.

    2 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Didnt recieve mythic card reward for reaching level 9

    I had two mythic cards, I finished level 9 of the Mastery pass, and I have not received another mythic card.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Didn't get swamp elemental just got the sand one again

    when I reached the right level I just got the sand elemental again, not the swamp one.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Mastery and Store are bug day 02

    Hello, the same problem of yesterday persist!

    Please check the print screens.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mastery and Store are bug

    Hello!

    I'm using the Arena in PC, with a internet connection of 240Mb.

    The game is taking too long to open, and when it open many of the resourses are disabled, for exemple, the chat with friends, the mastery, the store...

    Please, take a look in the print screens. Can you help me?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mastery and Store are bug

    Hello!

    I'm using the Arena in PC, with a internet connection of 240Mb.

    The game is taking too long to open, and when it open many of the resourses are disabled, for exemple, the chat with friends, the mastery, the store...

    Please, take a look in the print screens. Can you help me?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. I did not receive my mythic card from lvl 29 reward

    I fulfilled the quest requirement to unlock my lvl 29 mastery pass but i did not received my reward (mythic card) I do have the season pass

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Booster geöffnet fehlende Karte

    Ich habe ein Booster am 07.10.2020 geöffnet. Es war die Karte "Vorboten der Apokalypse" enthalten. Leider kann ich diese Karte nun nicht finden.

    Vielen Dank im Voraus.

    Mit freundlichen Grüßen
    Alex

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing Mastery Pass Content

    I am currently missing the Guul Draz Elemental that I just unlocked after doing a color challenge.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. opened Booster - missing card

    I have opened a booster on 07.10.2020. Included was the card Harbingers of the Apocalypse. Unfortunately it is not findable now.

    Card name German: "Vorboten der Apokalypse"
    Green Card, 8 Mana, creature, wild boar

    How do i get this card?

    Thanks

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Level 25 Mastery Reward

    As I reached Level 25, I did not received the Mythic Rare Card, just got 1 Pack. In the Mastery Tree it says that I would get the Pack AND the card, but just got the first one. I just want to have the card

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Didn't receive Guul Draz elemental at mastery lvl 25

    For lvl25 mastery pass I recieved an Ondu elemental not a Guul Draz one. The ondu elemental was already on my account. I would like to receive a correct one if possible. Game log attached.

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Full land art not rewarded for quick draft

    I did a couple of quick drafts and I was not rewarded the full land art as was announced in the state of the game previously.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Missing wildcard

    If you get a mythic wildcard from opening the required amount of packs, and at the same time, your rare/mythic slot in the pack is also a mythic wildcard, only one mythic wildcard is added to your inventory. That's a very ****** situation for the user to experience

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. No Wildcards Received For Copy's.

    I bought 25 packs worth of cards and of course you expect to get alot of copies of it and get wildcards if you get extra of the same card. Well i dident receive any wildcards from the mass amount of copied cards i had. so i lost alot of my money. I AM LIVID!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Arena Codes Zendikars Erneuerung können nicht eingelöst werden

    Ich habe vier Zendikars Erneuerung Prerelease Packs gekauft.
    Alle Codes funktionieren in Arena nicht!
    Ich bitte um eine Lösung des Problems und damit verbunden vier Codes die funktionieren!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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