MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. I buy the season pass for M21 and arena take my gems but don´t give me the season pass...

    I buy the season pass for M21 and arena take my gems but don´t give me the season pass...

    1 vote

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  2. Store

    Currently it's possible to force the store to return incriminating error messages by copy pasting any message containing a line break. Two line breaks will center the second line message. Nothing serious but may be worth fixing.

    1 vote

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  3. 1 vote

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  4. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. claiming decks

    I tried claiming 5 new core 2021 decks and with 2 to go I got a server error and when it came back the last 2 decks still to claim were not there

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. disappeared packs

    I had 3 packs of Theros Beyond Death, 3 packs of Ikora and 11 packs of M21.
    I tried to open one Ikoria pack and one Theros pack but the server crashed due to the black screen bug.
    Half an hour later i logged in again, to see if the problem was fixed, but i was left with just 1 pack of Ikoria and 1 of Theros and no new cards (all 11 M21 packs were still there).
    Could you please see if this can be fixed?

    Thank you in advance

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. teferi and liliana card styles missing from pre-order

    I purchased both M21 pre-order bundles however, I did not receive card styles for teferi or liliana. Reporting as bug because I have seen other players having same issue.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Liliana, Waker of the Dead Pre-Order Card Style

    Liliana, Waker of the Dead M21 pre-order card style does not appear in collections. Not sure if it is a store or collections issue. Reporting as bug as I have seen others on places like Reddit with same issue.

    1 vote

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  11. Duplicates and more

    I`ve bought 32 packs and got 7 from mastery.
    Almost all rare cards duplicated some of them has 3 copies.

    That`s more than impossible. I just want fair packs.
    Regards

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lost All My M21 Packs

    I purchased some M21 packs and the game crashed. I had 37 un-opened packs and when I returned my gold was spent and all my packs were gone. I spent a lot of saved up gold on it and I don't know how to get those back. Also, the M21 cards of the 4 packs I did open disappeared, they are not in my inventory.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Booster packs lost.

    Hi,

    After the recent update ive bought 32 M21 boosters.
    I
    ve opened 29 then two times got a message i cant open the booster pack this time. Few minutes later ive tried to open the boosters, it shows i have 3 pack left, after i opened 1 my other two just disappeared. i`ve checked in the collection, nothing.

    In my opinion the two unsuccessful opening is counted but i did not get any cards nor progress on the wild card counter. Please give those back to me.

    Regards.

    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. lost packs

    Arena had some hiccups while I was opening the packs of Core 2021 I bought. Three times it said that i was unable to open the pack, but the number I had went down. I also didn't get the wild card points.

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. lost 2 unopened packs

    Hey there,

    I just went to open my core2021 packs of which I had 3. I opened the 1st one then continued to open the second and it crashed. When I reloaded the game both remaining packs were gone

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. didnt get a teferi, master of time cosmetic

    I did purchases the pre-order of core set 2021, wich include teferi, master of time cosmetic, as you can see i didnt recieve the cosmetic.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mastery pass and store

    It takes forever to load into the game and often shows connection to sever lost, when I do manage to get into the game I cant access the store or mastery pass and my quests don't give any mastery pass experience, this has been happening for a while now and our last online FNM was cancelled due to slow log in and not being able to change cards in decks. I feel like i'm on this page way to often.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. pack buy bug

    pack buy screen

    buy icon creck

    black screen(60s)

    unity luncher eroor

    screen crash

    desktop screen back

    endless...

    help...!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. MTG Prerelease Kit card code

    I just purchased an Ikoria Prerelease Kit at my LGS. I just got home to enter code in arena and it says failure. I entered with and without dashes. Same result. This has happened to me before as well

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Purchased sleeves still dont show up as available, are still in the store

    Purchased Orzhov Exquisite Sleeve, double checked it was the right one, saw the gems leave my total, and it was still unavailable. It put some other sleeve in my collection for red decks, but im a Black-White player and would like to get the sleeves i intended to purchase.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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