MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Missing Zendikar Rising Showcase Styles

    ​In the list of Zendikar Rising card variants (link), there are a number of cards with showcase styles (the landfall hedron frame) that are not present in Arena. You can search for these in the collection, clicking the style button and searching "landfall". Notice the following cards are missing the showcase style:
    makindi ox (c), ruincrab (u), dreadwurn (c), moraug (m), skyclave geopede (u), spitfire lagac (c), canopy baloth (c), kazandu nectarpot (c), territorial scythecat (c)

    Are these styles planned to be added to the game?

    (These aren't ones noted as event rewards, those at least appear in the styles…

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. ラヴニカへの回帰の基本土地セットを購入したが、緑の基本土地が未入手のままになっています

    ラヴニカへの回帰の基本土地セットを購入したのですが、緑の基本土地だけが未入手のままになっております。
    速やかな対応の他に入手できなかった補填の方をお願いいたします。

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Store error

    There is a store error by purchasing the Return to Ravnica lands bundle.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Forest not received

    Bought the Return to Ravnica land bundle, but only received four lands. The forest I never got. When searching for it in the collection viewer I can still see it under “Not Collected”. Not sure if this matters, but I bought the bundle with gold and not with gems.

    Please fix.

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. gem store

    I cant buy gems because the screen with the payment options only appears as a white rectangle, stays stuck there and i have no option of payments avaialble

    16 votes

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    12 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Return to Ravnica Basic Lands Bundle

    Return to Ravnica Basic Lands Bundle

    Return to Ravnica was my first ever set, so when I saw these lands I quickly purchased them. However, when I did I did not gain access to the forest that said it came with the bundle. Right after I purchased them I went to put them into my Yasharn deck. The plains were there but no forests. I really hope this gets fixed soon because I will be sad to play without this great John Avon artwork land.

    7 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. bug durant un craft

    Hello, I was crafting 2
    Branchloft Pathway and Freeze Screen. I waited then when the screen restarted my 2 rare jokers had been consumed but the 2 lands were not added to my collection. Thanks in advance for your help in solving this problem.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Store Error -- Internal Error -- Zendikar Mastery Upgrade

    When attempting to use gems to upgrade Zendikar Mastery -- Store Error, Internal Error.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Store Error -- Internal Error -- Zendikar Mastery Upgrade

    When attempting to use gems to upgrade Zendikar Mastery -- Store Error, Internal Error.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Store Error -- Internal Error -- Zendikar Mastery Upgrade

    When attempting to use gems to upgrade Zendikar Mastery -- Store Error, Internal Error.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Store Error -- Internal Error -- Zendikar Mastery Upgrade

    When attempting to use gems to upgrade Zendikar Mastery -- Store Error, Internal Error.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Missing Booster Packs

    I bought 6 booster packs from the new Zendikar expansion with 1600 gems, but nothing happend when i tried to open it. When I clicked again to open, an error message appeared. I restarted the game because the message kept appearing, but my booster wasn't there anymore, I went check my collection to see if I received the cards and it was only an animation bug, but I didin't find any new cards, and there wasn't any cards with that glowing frame that usually appears on the new cards. It only counted for the wildcard queue. So my booster packs…

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. pack loss due to

    i lost three Zendikar Rising packs due to network error while opening one after another. they did not get opened and they just vanished :( can u please give them back to me? thanks if you can!

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game kept crashing I lost packs to open

    Lost packs. Game kept crashing while opening some of them. Site said unable to open packs and to return later, I did so and the unopened packs were lost, no cards or wild cards awarded.

    2 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. ゼンディカーのプレオーダーが9月17日時点でストアに表示されていなかった。

    9月17日15時半ごろ、ストアでゼンディカーのプレオーダーを購入しようとしたが表示されなかった。
    ストアのすべてのタブを確認したが、どこにも表示されず。
    ホーム画面のスライドにも表示がなかったので、期限が切れたのだと思っていたが、他の方は購入できていた模様。
    一度ゲームを終了し、再起動したが非表示のまま。
    17日中はそれ以降ゲームを立ち上げられなかったため、その後の確認はできていないが、同じような現象が他にも起きていないか調べていただきたい。

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Booster disappears

    Hi, it propably wasn't my smartest idea, but I opened some boosters during the release of Zendikar. With two boosters they opened, but in the process there was an error with the server. So they disappeared on the "Packs" page, but were never opened, so no wildcard progress and no new cards in my collection. I won't be opening more boosters until the server issues are resolved, but I'd like to have those boosters back since I paid with gems for them. (Both were Zendikar Rising boosters)

    Thanks!

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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