MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Can't Purchase Gems

    For the past few days, every time I go into the store and try to purchase gems, the game freezes up as soon as I click on the gems which I want to purchase. I have tried closing rhe game entirely and re-opejing it as well as restarting my PC multiple times and the most recent update did not fix this either. It makes it really tough to try and play the new Core Set 2021 when I can't buy the gems to do the events...

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to access the store since the last two updates.

    Unable to access the store. Client version 2279.796630

    1 vote

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  3. 2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Craft all ate my wildcards

    I was using the craft all button to craft a brawl deck. I had 7 rares, I pressed the button to craft all and nothing happened so I pressed it twice more without anything happening I checked my rare wild cards and now I only have 1 when the crafting should have only taken 2.
    Can you guys rollback my account please?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. unable to purchase

    the puchase is failing on payment
    it always says that the purchase is canceled after the payment

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Процессор не поддерживается

    После выхода нового обновления М21 перестала обновляться игра. Вылезла ошибка о проблемах с поддержкой процессора. Игру удалил и решил установить по новой. Снова вылезла ошибка "Этот установочный пакет не поддерживается этим типом процессора. Обратитесь к поставщику продукта".
    Что делать?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wrong Avatar Delivered

    I attempted to buy the Vraska avatar on the MTG store and received Vannifar. While Vannifar's a neat character, she's not who I attempted to purchase. I would like to swap her for Vraska or receive a full refund (including return of the wrong avatar).

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. New update 2269.794975 crashes continuously

    It crashes constantly when:
    Accessing the store.
    Trying to open a new pack.
    Trying to access the mastery path.
    and
    It crashes frequently when trying to start a game.

    The games stability has been getting WORSE with each new update. Originally I would see an occasional crash, now it is constant. I am about to give up trying to play this game. Your development staff needs to wake up and get with it.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. I buy the season pass for M21 and arena take my gems but don´t give me the season pass...

    I buy the season pass for M21 and arena take my gems but don´t give me the season pass...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Store

    Currently it's possible to force the store to return incriminating error messages by copy pasting any message containing a line break. Two line breaks will center the second line message. Nothing serious but may be worth fixing.

    1 vote

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  12. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. claiming decks

    I tried claiming 5 new core 2021 decks and with 2 to go I got a server error and when it came back the last 2 decks still to claim were not there

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. disappeared packs

    I had 3 packs of Theros Beyond Death, 3 packs of Ikora and 11 packs of M21.
    I tried to open one Ikoria pack and one Theros pack but the server crashed due to the black screen bug.
    Half an hour later i logged in again, to see if the problem was fixed, but i was left with just 1 pack of Ikoria and 1 of Theros and no new cards (all 11 M21 packs were still there).
    Could you please see if this can be fixed?

    Thank you in advance

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. teferi and liliana card styles missing from pre-order

    I purchased both M21 pre-order bundles however, I did not receive card styles for teferi or liliana. Reporting as bug because I have seen other players having same issue.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Liliana, Waker of the Dead Pre-Order Card Style

    Liliana, Waker of the Dead M21 pre-order card style does not appear in collections. Not sure if it is a store or collections issue. Reporting as bug as I have seen others on places like Reddit with same issue.

    1 vote

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  20. Duplicates and more

    I`ve bought 32 packs and got 7 from mastery.
    Almost all rare cards duplicated some of them has 3 copies.

    That`s more than impossible. I just want fair packs.
    Regards

    1 vote

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