MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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590 results found
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BUG - The orb has disappeared
Hello,
I got a bug when I tried to buy a card style on the mastery store. The orb has just disappeared but I didn't receive it.
Could someone help me please ?Thanks
1 vote -
Gold pack progress not made when buying 7 packs
I bought 7 packs, my progress was at 7. I already had a golden pack. Progress didn't move after buying 7 more packs
1 vote -
OTJ Mythic packs don't give Big Score mythics when 100% OTJ complete
I am 100% rare and mythic complete on OTJ, with MANY Big Score cards left to get. However, when I buy mythic packs (spending even MORE gems to buy 4 MORE packs as shown in an attached screenshot) I almost always get a pittance of gems in return instead of any of the multiple Big Score mythics that I still don't own. Is this intended? If so, that's absolutely miserable - if not, it really needs to get fixed, I cant imagine the sheer number of gems wasted due to this.
1 vote -
Euros(€) instead of Pounds(£) on Steam
For some reason Arena has the store locked in Euros for me on Steam instead of GPB even though I am a British citizen.
At first I just figured we were waiting for Pounds to be added the same way Japanese Yen was recently so put up with foreign currency charges but recently I looked in the store on mobile and noticed it was indeed in Pounds.
This then begs the question why I'm stuck using Euros on Steam instead of Pounds like on mobile and if this bug can be fixed.
1 vote -
Error 1093
No puedo realizar compras en la arena. Me da error 1093 y me dice que debo aprobar al banco emisor de mi tarjeta. Yo no tengo ningun inconviente con mi tarjeta de crédito ni mi banco. Es en el primer lugar que me da este mensaje al comprar. Agradezco información para solucionarlo
1 vote -
報告しようとしたらマイページの編集画面に飛ばされて報告できません
報告しようとしたらマイページの編集画面に飛ばされて報告できません
1 vote -
Didn't recieve card after purchase
Platform: PC, Epic Games launcher
I purchased a card from the daily deal section of the store last night, and I never received it. It was for 1,600 coins, it was "Ojer Taq, Deepest Foundation" and it had that moving, active background style to it. When I purchased it, that blue tutorial ghost orb said "let's go unlock your pack!" and floated to the packs tab. I click on the packs tab, and nothing is there. I check my collection, and the card is not there either, not even the normal version of it. I figured "oh maybe the server…
1 vote -
daily deals
If it's something to do with we operate an online only game where we bait fans of our franchise into enjoying digital decks to secure shelf life in the physical ones they may own. In doing this we'll have fans born in the 70's feeling entitled to being sponsored players on the fact alone money spent on franchise. creating a conundrum they do not care to police as hacking would ensure transcendence of thieves tools, duress, and extract the truth. in digital online way degrading the integrity of the digital game and what it was trying to accomplish. Need I…
1 vote -
The wrong Teferi
I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.
1 vote -
1 vote
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Gems
Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.
1 vote -
pay bills
Problem of not being able to pay bills via STEAM in Japan.
I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?1 vote -
Improvements have been made on store packs with MH3, but there are still issues
I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…
1 vote -
bundle may 20/2024
Cheap Bundle removed from store?
1 vote -
Bought Fallout Brawl Card Styles, can't change Evolving Wilds or Cultivate
Just bought the Fallout Brawl Card styles, and I can't change Evolving Wilds or Cultivate to the card style (there's no heart symbol when I go to change it). Why is this error happening when I paid for this?
1 vote -
Optimization Recommendation
Good evening, sorry for my English on Google Translate, I'm studying for a degree in computing and information technology and I wanted to report something that I tested at the Magic Arena today. In your game there is the option to enter a code to redeem gifts and products through a space in the store, where this space allows a large number of characters to be typed, I was even able to copy 90 characters to that location, it probably has this capacity due to the need to increase the size of codes as the number of combinations runs out,…
1 vote -
By opening 10 packs at once, I was able to obtain less than 2 packs of cards!
By opening 10 packs at once, I was able to obtain less than 2 packs of cards!
1 vote -
Store Daily Deals disappear before the posted expiration time (<24 hours)
Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.
1 vote -
Loading Store in iOS app causing program to force close/crash
1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.
1 vote -
gems
In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before
1 vote
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