MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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837 results found
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Daily deals not working
I bought a discounted card (ancient copper dragon) from the daily deals part of the store but when I try to add it to my deck it does not show up in the cards I own but when I went back to the store it was still showing that I had purchased the card. So I'd really like my card or a refund please.
1 vote -
No duplicate protection for MOM Rares
I am not rare complete for MOM however last two packs I’ve purchased I’ve received gems for MOM rares
Platform is IOS1 vote -
ストアで購入できるジェムの量が価格に比べて少なかった
ストアで380ジェムで400ジェムを購入できるようになっていましたが、普段と比べて利率が小さく、設定ミスではないかと思っています。現在、ストアからは商品自体が消えています。
1 vote -
compra no aplicada
el otro dia compre el estilo de carta de "Sheoldred, el Apocalipsis" en las ofertas destacadas del dia, y no se ha adjuntado el estilo de carta a mi colección
1 vote -
White Shape obscuring store tabs
On my iPad Pro, in the store, a white cross-shaped blob obscures the store tabs. It doesn’t affect my ability to navigate.
1 vote -
pack missing
On steam I played to earn for 2 packs of march of the machines all will be one plus 1 tales of middle earth pack I'd get from battlepass. I purchased one with gold and got the battle pass pack. Disconnected from the game due to connection issues on my end. Earned enough through games once I reconnected to buy second pack. First pack I got now missing from pack opening screen after new purchase and I notice neither pack added to my gold pack count up from my previous count of 4. accidentally opened tales pack and march of…
1 vote -
[Store]: Can’t review the content of the purchase before making it
It seems the content of a purchase is not showing as it should for some items. For example, you’re supposed to see how many gems and what other stuff you’re supposed to get in a bundle. Check the screenshots of the store I have and the one I took from the manual.
UPD: I’m playing on iOS - iPad 2022
1 vote -
Golden packs progression
Hi, yesterday I've utilized 6 codes for the march of the machine set, 1x prerelease and 5x promo pack but my progression is still at the same level. Furthermore I would like to ask You if You can deduct 30 gold from my account or add 20 beause not seeing ann integer number hurts my feelings a lot. Thanks for comprehension.
1 vote -
Wandering Emperor card style motion bug
The Wandering Emperor borderless card style with moving art (on sale in Store today) has a bug, where the portion of the art behind the text box is moving separately from the main art frame and it looks very odd once you notice it! Not a good purchase unless bug is fixed.
1 vote -
Se "perdio" el oro de mi cuenta
Un día logueo para realizar una compra de oro y me doy con la desagradable sorpresa de que no tengo el oro que junte. Necesito lo repongan
1 vote -
After buying packs, it always jumps back to the front. Causes accidental buying of useless mythic packs
After buying packs, it always jumps back to the front. Causes accidental buying of wrong (mythic) packs
1 vote -
Tienda
Compre objetos en la tienda(cartas de Ral) y tras una semana no han aparecido en mi colección de cartas para usar
1 vote -
March of the Machine: Aftermath 10x pack did not show acquisition pre-restart. No awarded Gold Packs, too.
I was thinking of buying some Aftermath packs to progress Wildcard Progression. Went to the store and finally decided to get a x10 pack that contained Jolrael. When I clicked purchase, I did receive Jolrael and the card style but none of the packs initially. No gold packs were awarded, too. My coins showed no sign of deduction, so I tried again. Same result. No x10 pack but a copy of Jolrael. No coin deduction. I decided to restart.
My coins were deducted for x20 packs which can be seen in the packs section, two copies of Jolrael remain and…
1 vote -
No LOTR stardard cards and boosters, only alchemy.......
On my store and deckbuilding theres no Standard boosters or cards from LOTR new edition.....only Alchemy boosters and cards.....even the 3 free boosters.....
1 vote -
Arcane Signet - incorrect information on MTG Arena
When you try to buy Arcane Signet's 3D artwork, MTG Arena provides incorrect information - it says "This style is acquired by entering a code. Go to Magic: The Gathering Promotional website for more info." However, the words should read "This style was available at a special event but is no longer available."
1 vote -
Mastery Orbs in the wrong Season
I completed Phyrexia: All Will Be One Mastery and had extra mastery orbs compared to the cosmetics I was able to unlock. I thought nothing of the issue because it wasn't harming anything. Upon completion of the March of the Machines Mastery, I am missing a Mastery Orb and can not unlock the final cosmetic on the red tree. With the season ending, I would like to be able to get the last cosmetic before it goes away and I would have to purchase it.
1 vote -
Paymante
In MTGA store cannot buy bundles and gems, system show me error
Windows 101 vote -
Mastery Pass Should Not Expire
I don't spend money on this game. I imagine many players like myself are looking for excuses to spend money on this game that we like, but I really think that the relatively low value of the things in the store is getting in the way of this. The mastery pass being able to expire makes its value to players like me incredibly low.
I play somewhat casually, but I find myself not able to max out the free mastery track before the set expires. Why then would I ever pay my hard-earned money on rewards that I'm not going…
1 vote -
Ikoria Lair of behemoths mythic pack visual bug
Wrong or no texture on the store packs.
1 vote -
I found a bug in the store daily deals not positive how it happened though
I found a bug I'm guessing i purchased all the ancient elder dragons on sale in daily deals (june 8th) but when I went to create a deck with them I copied a old deck changed commanders to the legendary dragon that has all 5 colors then I went to add the other 5 cards I bought and none of them are in my collection but it says I can craft them
1 vote
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