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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. Locked Cosmetics - Retro Frame Collected Company & Basic Lands

    Please stop locking cosmetics so that they are unavailable. Old basic lands such as APAC and Euro or even basics from sets before a player created their account are unavailable. There is also a Collected Company retro-frame cosmetic that is unavailable.

    If you’re trying to make some cosmetics rare then simply price them with a higher gold cost so players have to work harder to get them. But everything should be at least available for purchase so players can work toward the items that they like the best instead of stockpiling gold or using gold to purchase cosmetics that they…

    1 vote

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  2. Purchased but didn't receive retro artifact bundles

    On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.

    1 vote

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  3. Maestry pass not activated

    I have bought 2 maestry pass last week (brothers war and dominariaunited) wirh 20% discount, but it look like I hadn't bought it, because it isn't "activated". Why? Thanks

    1 vote

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  4. Mastery Pass Rewards Displayed Incorrectly

    When you click on the "3400" gems button in the Mastery pass to purchase the Mastery Pass, the 5400 gem version that includes 5400 levels still displays the Dominaria United rewards. The rewards it displays are the Jaya profile, the goblin pet, the Dominaria set symbol, and the Brother's war card back/sleeve.

    1 vote

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  5. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    1 vote

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  6. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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  7. Give option to purchase Preorder bundle with gems and gold

    With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.

    1 vote

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  8. Wildcards in the season pass

    All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.

    1 vote

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  9. 1 vote

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  10. Store Daily Deals

    If it costs 3000 gold to buy a rare card style normally, then why would the Daily Deals for the pain land styles (such as Adarkar Wastes) also be for 3000 gold? Especially when they claim to be 40% off? I would like some sort of refund for the gold/gems I spent on these styles because of my lack of discount.

    TLDR; The 40% discount on the Daily Deals in the Store are not reduced in price at all, let alone 40%.

    2 votes

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  11. Alchemy Horizons Pre order bundle with Wyll is not showing up in the store

    There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.

    3 votes

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  12. White screen for changing Paiement method or buying from store

    In the store while clicking on the "payment method" link or trying to purchase in € the welcome bundle pack (or any other bundle in €) I have a small white screen.
    I have the correct .Net package (as described on the support page reporting this issue) .

    platform : PC
    OS : Win 11

    I can't make any purchase using currency € (or $) the window supposed to have the information (VISA etc) is blank.
    I can't change the payment either (that was said on the article about this issue ) so I'm stuck.

    Thx.

    1 vote

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  13. ストア

    ストアでシヴの壊滅者を購入したのですが、デッキ作成時、カードが出てきません。リストを調べると未所持の状態になっています。カードの付与をお願い致します。

    1 vote

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  14. Economics + Mastery Pass: A game with two currencies but has 4 currencies which is becoming too many

    World of Tanks is a game of WAY TOO MANY currencies. I hope you dont add to the numerous count. Specifically MTGA has 4 currently: gold, gems, booster packs and random uncommon/rare/mythic rewards. World of Tanks has at least 10+ currencies.

    What makes the mastery pass too convoluted is how many currencies you are earning back as the 3400 gem payment. Rather WotC should strip it down and make a pass that has a clear outcome. Comparing Siege’s season pass: Its a guarantee you earn the content upfront (as its released throughout the year while Ubisoft earns a discrete yearly…

    1 vote

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  15. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    1 vote

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  16. Purchased Daily Deal Card Not Showing Up

    I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022

    1 vote

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  17. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    5 votes

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  18. No Jump In Tokens in Mastery pass

    I cannot see the advertised Jump In Token rewards in mastery pass, only the extra boosters/IRCs.

    They be added to our collection at a what levels?

    2 votes

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  19. Can't open packs

    Was opening packs and now my pack screen shows the following:

    Tried restarting client to no avail.

    1 vote

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  20. Bug store related

    A purchased card can not be found in the collection, however the gold has been taken

    1 vote

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