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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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867 results found

  1. Wrong card style from purchase

    Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style

    I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  2. Receiving Gems instead of mythic card for set I do not have all the mythics for -

    Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Unhinged lands

    Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. codigo starter kit

    he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. Optimization Recommendation

    Good evening, sorry for my English on Google Translate, I'm studying for a degree in computing and information technology and I wanted to report something that I tested at the Magic Arena today. In your game there is the option to enter a code to redeem gifts and products through a space in the store, where this space allows a large number of characters to be typed, I was even able to copy 90 characters to that location, it probably has this capacity due to the need to increase the size of codes as the number of combinations runs out,…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Daily Deals in Store

    Daily deals not showing up after last patch.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. Not getting credit for mythic packs

    I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. can't buy gems (Oct 2023)

    Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  9. Mastery XP Not Adding

    I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Gemme scomparse

    In negozio c'era la possibilità di acquistare 400 gemme che al momento del click sono risultate non acquistabili

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Loading Store in iOS app causing program to force close/crash

    1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. mastery pass

    In the mastery pass, you could previously see which locked rewards you would unlock (because of your current mastery pass level) if you purchased the mastery pass right now. This is no longer shown for me, only the level 0 rewards are shown. I see no reason why this would be removed.

    1 vote

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  13. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  14. gems

    In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. 1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. Bought Pack, but Golden Pack meter did not advance

    I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
    Can you take a look and maybe fix it. Thanks

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Gem purchase unsuccessul -> endless "waiting for the server.."

    Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.

    1 vote

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  18. Empty code deck

    I claimed a code of 2 decks but for some reason one of them is empty, and i dont have de cards from that deck in my lybrary neither.

    1 vote

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  19. Packs

    Packs ARE NOT RANDOM... 20 Mythic Packs and I haven't pulled a single copy of either of the mythic I am looking for. I think the packs aren't random. They are coded to not give you the cards you need / are looking for.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  20. Gems vanished from game

    Missing games: after login to game today i noticed i am missing a bunch of gems, should have around 400 and now have only 20. Can you look at this case?

    2 votes

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