MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. codigo de experiencia

    no recibo la experiencia por canjear el código BORROWEDTIME, dice que ya lo cajee pero mi experiencia no subió.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Gems Missing from the Store

    Can't buy gems. The tab to buy them is gone. When you click the top right gems button, it just takes you to the Store homepage

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. gems

    Can't buy gems. The tab to buy them is gone. When you click the top right gems button, it just takes you to the Store homepage

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. BORROWEDTIME Redemption Error

    I entered the BORROWEDTIME code but did not actually receive any additional XP; the process hung at "waiting for store" for about 10 minutes and now it's saying the code has already been redeemed when I try to enter it again

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. コード入力したが反映されない

    Android端末にて、公式サイトから
    playMID
    BORROWEDTIME
    上記2種類のコードを入力し、正常に処理されたとの表示がでたが、アプリに戻ってもなにも反映されず、コードの特典が1つも入手できなかった。
    改めて配布してください

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Did not get reward from code redemption

    Entered the borrowedtime code and the store said it redeemed, however I did not receive any mastery xp.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Welcome Bundle missing

    Hello,

    For some reason the Welcome Bundle disappeared from the store for me, in both mobile and PC versions of the game.

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. フォーゴトン・レルム探訪マスタリー報酬の一部報酬受取について

    マスタリーレベル15で受け取れるドラフト券について、本日マスタリーパスを購入しましたがドラフト券の枚数が増えておりません。
    以前より不具合の報告を幾度か目にしていたので自分のマスタリー報酬を確認したところ、報告と同様自分のドラフト券にも同じ現象が発生しております。
    回答・及び現象の改善をお願いします。

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Draft Token not awarded with Mastery pass

    Draft token not awarded with Mastery pass, don't see how to request a remedy. It appears I am not the only one suffering this issue.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Didn't get all my Mastery Pass rewards

    Didn't receive my Mastery Pass rewards. No draft token or any ICRs.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. fallo pase maestria

    buenos días, al compar el pase de maestria volví a la pantalla general y no se he recibido las recompensas acumuladas. Me he dado cuenta al ver que no aparecía el tiquet de draf pero creo que tampoco se han aplicado el resto. podéis arreglarlo?
    Gracias

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. I bought the maestry pass, but the ticket of draft don't

    I bought the maestry pass, but the ticket of draft didn't appear in my account

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mastery Progress Reward Bugs - Didn't Receive Draft Token & lev 21 Mythic

    Playing on PC after newest update & didn't receive the recent Draft Token & level 21 Mythic rewards

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. draft token missing

    I purchased the AFR mastery pass but did not receive the "Draft Token" (which was a big part of why I felt that purchasing the mastery pass would be worth the gems).

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Невозможно войти в игру

    Уже второй день не могу авторизоваться, хотя раньше без проблем входил по этому е-мейлу и паролю

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Nyx Lands

    Nyx Lands: Today the Nyx Lands are available in the store. I could buy all of them except the Plaines. Does anyone else have the same problem?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Nyx Lands

    Nyx Lands: Today the Nyx Lands are available in the store. I could buy all of them except the Plaines. Does anyone else have the same problem?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bought AFR mastery pass, did not get the draft token.

    i am level 30 or something. did not get the draft token. I need it.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Issue with the "Game Pass"

    Hello,

    I just bought the pass with the gems I earned from the drafts.

    Thing is that when i opened the pack, it closed itself and some rewards
    seems to miss.

    I'm sure I lost the free PvP token for the draft because it's
    the main reason i took that Pass.

    I dont really know which rewards are missing but the token.

    Please, could you fix that problem or at least give me the missing rewards.

    Have a nice day and hope u can solve my problem !

    Diviner Vulture

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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