MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
724 results found
-
ixalan full art lands not found
I buy a budle of ixalan full art lands for 7500 coins and they can't be found anywhere in my collection. My name in game is ChimeraFlint! #01889
1 vote -
Still haven't received gems
Purchased the 400 gems for 1500 gold from the store, never received them. Also was awarded 40 gems. Haven't received those yet either. I have voted up many of the similar issues that are posted here. Its been many days though and it seems nothing is being done. SO I'm posting this, i would just like to point out, I could afford and would purchase the battle pass IF I had received these gems.
1 vote -
(1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count
I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.
2 votes -
Grim Flayer Parallax Style
Please Wizards, make the Grim Flayer parallax style cost 5,000 gold like all the other rares.
Sincerely,
A fellow Golgari enjoyer
1 vote -
Summer Deals Land Purchase Bought for Full Price When I Owned Some of Them Already
I bought the Summer Deal for lands for 11,000 gold, but I should have been charged for less because I already had some of the items in the bundle.
3 votes -
Used 4 mythic rare wildcards for cavern of souls, not in my inventory
I used 4 mythic rare wildcards for cavern of souls, on PC, and it went through the dialog window to proceed, followed by the purchase animation and the wildcard total reduced by 4. I logged out later and signed in on my iPad, now the wildcards remaining remains at the reduced amount, but cavern of souls is not in my card inventory! Help, this is the equivalent of losing 20 bucks
1 vote -
4 votes
-
IXALAN SHOWCASE LANDS ARE NOT AVAILABLE AFTER PURCHASE
Hello, I bought the LCI travel showcase lands in the store, but I don't seem to have them in my cosmetic options and there is no other deal to buy them a second time. I would like to either be refunded or have my cosmetic lands. My username is SolartheSecond#16569.
1 vote -
Golden packs gone
I bought 80 packs of the caverns of ixalan edition and received 8 golden packs, but the golden packs disappeared.
I've tried logging into the account on several devices but none of them appear.
1 vote -
Lands from store not showing in collections
I purchased the LCI full art basics and I received the sleeves but the actual lands do not show in my collection.
1 vote -
Didn’t get extras from preorder mastery -iOS
Didn’t get extras from pre-order mastery bundle
1 vote -
Purchasing the mastery pass for LCI does not unlock it until client reload.
Client: PC
Version Info: 2023.31.0.4709.1039979Purchasing the mastery pass with gems does not unlock the mastery pass. If you attempt to purchase it again, you receive a message regarding a store error.
"Store Error
Quantity is over the maximum for your account"Steps:
Log into the PC client for MTG Arena
Click on Mastery in the top navigation menu
Click "Unlock Mastery Pass" in the bottom right-hand portion of the screen
Click the option that costs 3400 gems
Note the mastery pass isn't unlockedI have attached the log file, a screenshot of the error, and a screenshot of the…
1 vote -
Golden pack gave alchemy card
I opened a golden pack just now and, despite my understanding being that they only contained standard-legal cards, this one had a rare from the LOTR alchemy set in it as one of the six which as far as I know isn’t standard legal.
4 votes -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Issue with opening packs
I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.
2 votes -
Standard packs: ONE appears with a warning that is not standard legal
If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.
2 votes -
Make and .apk file available on the website without Google Play Services
I can't play on android due to problem not having google play services.
Requiering having both a Google and an Arena Account to be able to play the game is very werid. And Arena Account should be all that is requierd to play the game on Android.
I dont' mind that Arena is is on google play but there should be an option for those that doens't have, can or want an Google Account to play the game on android.
An alternative to download an .apk from wizards of the coast website should be an alternative.1 vote -
Experience bug
Bug
My MTGarena XP progression has stopped registering. I am stuck at 175/1000 Xp. I tried buying the next level with gems. The game deducted my gems but did not advance my level. It seems to be stuck. On iOS. I bought the mastery pass.Help?
1 vote -
See bundle contents
Why can’t I see bundle contents on my iPad?
1 vote -
Gems disappeared
I collected about 4000-5000 gems, not sure about the exact number. Today I realized that there are only 1600 left.
As I don’t remember spending those gems, I was wondering, if anything went wrong with my account or if I spent those gems accidentally.
1 vote
- Don't see your idea?