MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
829 results found
-
Didn't receive the gems from daily deals
I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?
Thank you very much!
2 votes -
Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,233 votes -
Gold pack progression missing
I am missing three stages on my golden packs as of this morning and I want them back. I find it unfair that my stuff was rudely taken away. I've had those progressions since two days ago when I bought packs on lost caverns of xilion. This game just keeps getting worse and worse.
1 vote -
Can't buy gems
So I'm trying to buy 3400 gems @ 20$
When I click on the button to choose, I get the busy-spinner graphic
It does not come back from it.So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.
Thanks, WoTC. Great maintenance of your payment system there!
3 votes -
No otorgó recompensa token draft
Al llegar al nivel 15 de maestría no otorgó el token draft como recompensa.
1 vote -
Mythic booster pack bug
I opened three Mythic Ixilan boosters and received one mythic, one rare wildcard, and one rare. The last rare should have been a mythic, and this is a bug. Please look into it, and if you have a chance refund send me a mythic rare since that’s what I was shorted. Thanks.
1 vote -
Lost Gems from Wonky Drafting Servers
Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?
2 votes -
Please put the John Avon Unhinged full art lands back in the shop
Please put the John Avon Unhinged full art lands back in the shop. They are some of the best on Arena and were only offered in very specific circumstances. I personally only have two (Forest and Mountain) and would love to complete my set. I find myself being excited about playing Red/Green/Gruul decks just so I can use these lands. They have gained a large amount of popularity from content creators such as LegenVD and would be a fan favorite.
1 vote -
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
8 votes -
Major Rarity card not found in at least the last 2 opened packages
I've been opening packs today, but everytime I touch the hidden one, it reveals itself then disappear with the rest of the cards. I imagine that this is the animation you wanted, but the main card is missing in the collection as for an additional mighty-rare/rare token. It happened twice at least and I understood that people have been reporting this quite a lot. Thank you for your service.
1 vote -
bug
Didn`t unlock pass
I can`t unlock Expert pass. Althought pay diamond 3,400
1 vote -
ixalan full art lands not found
I buy a budle of ixalan full art lands for 7500 coins and they can't be found anywhere in my collection. My name in game is ChimeraFlint! #01889
1 vote -
Still haven't received gems
Purchased the 400 gems for 1500 gold from the store, never received them. Also was awarded 40 gems. Haven't received those yet either. I have voted up many of the similar issues that are posted here. Its been many days though and it seems nothing is being done. SO I'm posting this, i would just like to point out, I could afford and would purchase the battle pass IF I had received these gems.
1 vote -
(1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count
I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.
2 votes -
Grim Flayer Parallax Style
Please Wizards, make the Grim Flayer parallax style cost 5,000 gold like all the other rares.
Sincerely,
A fellow Golgari enjoyer
1 vote -
Used 4 mythic rare wildcards for cavern of souls, not in my inventory
I used 4 mythic rare wildcards for cavern of souls, on PC, and it went through the dialog window to proceed, followed by the purchase animation and the wildcard total reduced by 4. I logged out later and signed in on my iPad, now the wildcards remaining remains at the reduced amount, but cavern of souls is not in my card inventory! Help, this is the equivalent of losing 20 bucks
1 vote -
4 votes
-
IXALAN SHOWCASE LANDS ARE NOT AVAILABLE AFTER PURCHASE
Hello, I bought the LCI travel showcase lands in the store, but I don't seem to have them in my cosmetic options and there is no other deal to buy them a second time. I would like to either be refunded or have my cosmetic lands. My username is SolartheSecond#16569.
1 vote -
Golden packs gone
I bought 80 packs of the caverns of ixalan edition and received 8 golden packs, but the golden packs disappeared.
I've tried logging into the account on several devices but none of them appear.
1 vote -
Didn’t get extras from preorder mastery -iOS
Didn’t get extras from pre-order mastery bundle
1 vote
- Don't see your idea?