MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Bonus for pre ordering both kamigawa bundles

    In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.

    1 vote

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  2. Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters

    Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.

    I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.

    1 vote

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  3. Pre-Order isn’t available on mobile for NEO

    Neither the packs nor the draft bundles are available on mobile for preorder.

    1 vote

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  4. Missing Mastery rewards

    I’m missing umpteen Mastery Pass rewards for the latest set. When will this be fixed please?

    2 votes

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  5. 1 vote

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  6. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    2 votes

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  7. Many orders of cards in the shop not in my library

    Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.

    When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.

    Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.

    1 vote

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  8. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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  9. wrong display in shop

    the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art

    1 vote

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  10. Buy jem

    冒険者セットを購入したが、3,500ジェムが増えていなかった。
    冒険者アバターは入手していた。

    1 vote

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  11. Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire

    Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile

    1 vote

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  12. 日替わりセールで購入したパックが表示されず開けない

    1/11(日本時間)の日替わりセールの アルケミーのパックが開けない

    1 vote

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  13. Did not receive mastery reward retroactively when bought the mastery pass

    I bought the mastery pass at level 63, but only got as retroactive reward the Sorin avatar - no cards, gold and specially no wildcards (I had 7 rare 0 mythic before buying the pass, and I still have the same number of wildcards.

    1 vote

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  14. Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    2 votes

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  15. アルケミーで3000ジェムを払いパック20を購入したのですが反映されません

    一回のみ購入できるアルケミーのパック20を3000ジェムで購入したのですが反映されません 返却をお願いします

    1 vote

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  16. The card that i buy aren't in my deck

    I bought 3 cards, the last two aren't in my deck I have been looking for more than once but there aren't!!!
    It's probably happened another time but I can't confirm that

    Could you do something please?

    1 vote

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  17. Not recieving packs 3 now

    Why not save them and not let you open it until it has a proper connection to not loose them

    1 vote

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  18. I don't seem to be getting my mythic cards from the mastery pass.

    Mastery pass rewards: Mythic rare cards are not being rewarded
    PC: udpated to the latest version

    2 votes

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  19. Past Historic Anthologies - Bring Them Back

    Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.

    3 votes

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  20. Pumpkin Cerberus is invisible

    I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.

    Playing on iPad, version 2021.9.40.325.892497

    2 votes

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