MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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830 results found
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Matchmaking
Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…
11 votes -
historic anthology always purchasable
Most of the time i can't build a fun deck because i don't have some of the historic anthology.
Why don't you make it always purchasable on the store?I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)
That means about 700$ in gems.
Can you please add…
16 votes -
Card i got from pack isnt in my library
I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android
5 votes -
redeaming Code from Planewalker Deck Error
i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!
2 votes -
Redeem Codes for IOS
Make codes redeemable for IPad!
3 votes -
Prerelease code not working?
I bought a Kaldheim prerelease like 2 weeks ago at my lgs and arena is saying the code is invalid, and I have no idea why. I know I put the code in right, and I don’t think I have used another prerelease. I also made sure I didn’t show anyone the code, any aid that can be provided would be greatly appreciated, thanks in advance, and keep up the good work! This happened on Windows 10 by the way.
P.S. Any possibility of allowing codes to be put in on mobile in the future?
3 votes -
Selected card styles not appearing in game.
After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21
6 votes -
Buying packs of cards and not getting all packs I bought
I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz
11 votes -
card missing
Card missing from collection
Give us the steps to reproduce the bug:
Open packs.
Notice the cards that you get.
They don't appear in my collection.6 votes -
Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards
This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.
12 votes -
Prepurchase of the Kasmina Pack Bundle problem with the payment
At the point of verifying my payment and check out, this message popped "2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again." My account has money in it of course..
3 votes -
Duplicate Protection Failure
I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.
6 votes -
Mobile App Store not working
I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.
7 votes -
Purchased card doesn't show as owned
I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection
2 votes -
Unable to purchase Gems - We've gotten totally lost...
This is a defect. Steps to repro:
- Open application
- Log in
- Navigate to the Store
- Select any item to purchase
Actual Result:
The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:
[19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED
I'm not able to even reach the store page provided by Xsolla
Expected Result:
The use is able to reach the Store page and to purchase item(s)
System info:
Windows 10 64 bit
Time: GMT+1 07:3914 votes -
Buy several card packs at once.
For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
Please, consider adding in the future a way to buy a customizable number of packs at the same time.Thank you, best regards.
7 votes -
Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,233 votes -
20 gem "rare" cards don't actually give gems.
Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.
4 votes -
card style double purchase - please refund.
Hi there
I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.
Please refund the 2000 gold spent.
Thank you.
Kind regards
Philipp.
2 votes -
Compré el pase de maestría y no recibí algunas recompensas.
Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?
9 votes
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