MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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320 results found
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Store Bug
I paid for cosmetic in arena ,I paid 2,500 gold for appa the pet and when i go put appa in my profile it says its locked and i did not buy it ,I spent 2,500 gold fr something and now cant even use it
2 votes -
Can't buy from the store after MacOS Tahoe
I can't buy gems at the store. The programs gets frozen on the "Waiting for the Server..." and it has to be be quit. I have done a fresh install, and I have repaired the files to no avail. See images and Log file. BTW, this started after I "upgraded" to MacOS Tahoe.
2 votes -
can't purchase gems
cannot proceed to payment page afgter clicking the amount of desired gems to purchase. it says waiting for server forever and the game would stuck there and i couldnt even exit the game or click anywhere to cancel.
2 votes -
Payment site stalled
When I go to purchase gems the server just hangs with "waiting on server" indefinitely.
1 vote -
ATLA Cosmetics
Ever since ATLA has released on MTG Arena, I've not been able to access the "Cosmetics" section of the store. Every time I open the app and go to the store tab and click "Cosmetics" and try to scroll to the right, my app starts clicking and kicks me out of the app entirely. Any and all information welcome regarding this topic.
1 vote -
プレオーダー：パス・セット
誤って消してしまった為再掲になります
アバターのパスセットを購入していたにも関わらず発売したら勝手に払い戻しされて未購入状態にされました
購入した状態に戻してください1 vote -
Game crashing
Game keeps crashing when I go to cosmetics in the store. Please help me. I’ve force closed, turned iPhone 12 off and on and I have uninstalled and reinstalled twice and this is still happening.
1 vote -
Store Not Working On mac
Title seems self explanatory.
I play on a 2025 MacBook Air running Sequoia 15.6.1, it runs the game without issue and I've been able to use the Arena shop in the past. Wanted to pick up some wild cards to craft Badgermole Cub and hop on the mono-green bandwagon but attempting to use the shop just leads to a forever state of "Waiting for Server."
I have restarted the game, launcher, computer, and uninstalled/reinstalled. I no longer have any interest in spending the money but the issue persists and was annoying to deal with.
1 vote -
CANNOT BUY GEMS
I use a Macbook. I cannot buy gems as I get stuck on the loading screen every time I try. Is the client freezing or something else? I want to give you money but you will not fix this bug.
7 votes -
The shop scammed my orbs
I tried to buy some card's styles with the avatar orbs, the store crashed, I dont have the card's styles and I dont have the orbs anymore
1 vote -
Can't buy gems
Using Macbook. Cannot buy gems as I get stuck on this loading screen every time I try. Obstacle to me giving you money, so I assume that's something y'all want fixed as well.
6 votes -
Katara the Fearless missing alternate skin
Katara the Fearless missing alternate skin shown on game's title screen. This one: steam://openurl/https://steamcommunity.com/sharedfiles/filedetails/?id=3609151367
1 vote -
Golden pack give me gems
The golden pack gives me gems. It should give me cards that I don't have in my standard collection. This happened with 2 golden packs, I request a refund, and I await urgent resolution of the problem to open the other 7 golden packs that I have.
4 votes -
Store freezes on "Waiting for Server" when trying to purchase gems on Mac
Ever since the Nov. 6, 2025 fix for purchasing issues listed on the status page, I cannot purchase gems. When I click on the amount of gems desired, it says "Waiting for Server" and freezes there until I have to force quit the program to get out of it. I tried uninstalling and reinstalling both the Epic Games Launcher and MTG Arena, but the problem persists.
5 votes -
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
Mac OS. Epic Games Launcher
3 votes -
cannot buy pre release bundle
I dont know if this the correct spot to share this, your bug report page is not clear. I am trying to buy the pre-release bundle for Last Airbender, the one with 50 packs etc and I am unable to do it.
I click the price
I enter my card details
I get an error page that you couldnt follow the link, return to arena.
I restart the app, try again I get the same. I restart pc try again I get the same.
I used a different card I get a spinning circle, probably trying to access my card…1 vote -
Can't buy gems
Cannot purchase gems in Arena store. The screen goes to 'Waiting for server.' This is for a Mac running macOS Sequoia 15.6.1.
11 votes -
My card is blocked in your system from making purchases.
My visa card is blocked from making future purchases due to new "visa laws to protect against fraud." How may I get my card unblocked?
1 vote -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
Problems modifying my Payment Method
The game won't let me change my payment method.
When I try to change my payment method, the game crashes and I have to restart. The same thing happens if I try to buy gems or other items with real money.
Please, any help to fix this problem quickly? I'm playing on a Macbook Pro with macOS.1 vote
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