MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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121 results found
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Store Error
Unable to purchase gem at 750, 1600, and 3400. Store tells me I already purchased it.
1 vote -
Gold pack progression error
Bought a pack daily deal store and itnstead of filling my gold packs progression to 10, it went to 1 and I did not get a gold pack.
1 vote -
Bought Strixhaven play bundle and did not receive packs
I bought play bundle and STILL have not received any game messages or anything giving me the packs that came with it. I received everything else
1 vote -
My Secrets of Strixhaven Preorder is missing
My Secrets of Strixhaven Preorder is missing
I bought the Secrets of Strixhaven Preorder from Steam on my PC.
I received "Professor Dellian Fel sleeve" and "Abigale companion" at purchase.
But even after at release, I have not received any other things.
Fix this bug, please.1 vote -
Preorder bundle not sent after purchase
I purchased a preorder bundle for Strixhaven. No packs or items were sent to my account packs page. Credit card confirms purchase on Xsolla LA CA
9 votes -
I haven't received the SOS pre-order
I purchased the SOS version of the card pack pre-order yesterday. I received the card back, but after the new version was launched today, I didn't receive pre-ordered card packs. I noticed that many other players have reported the same issue on the forum. I hope the problem can be resolved as soon as possible. If necessary, I can upload relevant files as proof.
6 votes -
I haven't received the pre-order package for the SOS card.
This actually caused me some trouble and inconvenience.
4 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
6 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
7 votes -
予約購入したセットパックが開封画面にない。
アップルストア上では購入したことになっているが、解禁日になっても開封画面にパックが入っていなかった。
1 vote -
Secre
Secrets of Strixhaven dropped today and i didnt get my ordered draft bundle. So WOTC i saw many people havi ng the same issue on reddit, so maybe we'll get a refund?
I know mistakes are human so dont stress out and enjoy the new set!4 votes -
Secrets of Strixhaven preoders missing
Secrets of strixhaven preorder bundles are missing
10 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
Wrong orb displayed when obtaining a new one
I received an orb reward as part of the mastery track, but it displayed what looked to be a Secrets of Strixhaven ink-styled orb instead of the TMNT style orb. This is purely visual, I can still redeem the orb as normal, but it's still weird.
1 vote -
Gems
Still can't buy the 9.99 gems
All the other works2 votes -
Duplicate error preventing wildcard purchase
Tried to buy rare wildcards from store, got an error message about me already owning the item and duplicate protection. Tried restarting client multiple times, proplem has persisted since shortly after TMNT release
2 votes -
Payment with Paypal or Credit card freeze on white pop-up
I try to buy gems.
If i select Paypal, I can enter my login/pw but then it freezes on a white pop up.
If i selecte credit card, I can enter my details then validate on my phone, but then it Freeze on the "redirect to merchant" screen.
If i close mtga and restart I can get my gems, but this is really a poor experience.I'm on PC Windows 11 (with a strong gaming laptop)
Regards
Florent2 votes -
Purchasing gems
Every time I try to buy gems at the 9.99 level, 1600 I think, it tells me that I've already purchased that item like it is a one time purchase
4 votes -
Booster Bug
When purchasing boosters, the progress bar in the top left corner isn't filling up. Despite buying many boosters, it remains stuck at 4 out of 10. Could you please look into this?
1 vote -
Losing a rare on 6 pack open
Hey I was opening packs and had 5/6 packs to the free rare card so I checked and was on 66 rare wildcards. Then as I opened the 6th pack I found that instead of adding a rare wildcard and going to 67 available it actually removed a rare wildcard and dropped me to 65 rare wildcards instead of increasing total to 67 - please investigate this error and fix it.
1 vote
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