MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
677 results found
-
Golden Pack yielding 1 rare
I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.
1 vote -
Didn't receive the gems from daily deals
I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?
Thank you very much!
1 vote -
Mastery Tree Issue
After getting an orb, I'm unable to actually use it in the mastery tree. I try to choose the set of sleeves that I want (I've already unlocked each of the steps leading up to it) and then it just says there's been an error and leaves the mastery tree.
1 vote -
gems
I click to buy gems and it just stays on the loading screen and never changes. Same for all gem buying options. Cant draft since I cant buy gems.....
1 vote -
Lost Gems from Wonky Drafting Servers
Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?
1 vote -
15 Alchemy boosters?
Hello, in the shop there's no more the option to buy 15 Alchemy boosters at the discounted price of 10000 gold (and I assure you I never ever bought cards this way). Can you please restore this feature, Wizards (maybe when Wilds of Eldraine Alchemy will come out)?
1 vote -
Perdida de sobres
He abierto 33 sobres que tenía y las cartas no se han añadido a mi colección, ni están los sobres.
1 vote -
(1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count
I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.
1 vote -
Purchased infinity orbital lands for the first time on iphone but they are not showing up in my collection.
I’m using an iPhone and I just purchased the unfinity orbital lands in the store for the first time for 4000 gold. When I went to add them to my deck they aren’t showing up in my collection. No matter how I search for them. Is anyone else having this issue or is it just me?
1 vote -
No daily deals. No quick draft.
I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.
4 votes -
Dominaria United Mythic Packs turning into regular packs on PC
Dominaria United Mythic booster packs switched to regular packs on PC
I purchased x3 Dominaria United Mythic packs on My PC (Windows).
packs purchased with in-game currency, not gems.
I opened the first pack, but was not rewarded with a mythic rare.
I then noticed that the packs were the normal versions, not having a reddish banner pattern.
I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.
Upon going back to the tab to open packs the remaining packs as well as the newly…
2 votes -
Issue with opening packs
I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.
2 votes -
Pack purchase problem
I just purchased a WOE mythic pack which is supposed to have a guaranteed mythic in it but I didn’t receive any mythics (see attached photo for what I did receive)…I am playing on an iPhone 8+ with os 16.3.1…can you please fix this issue and properly reward me the correct mythic prize that is supposed to be awarded in the pack
2 votes -
Standard packs: ONE appears with a warning that is not standard legal
If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.
2 votes -
Dominaria cannot be played in the current Standard
Hello, I would like to buy few boosters of Dominaria United in the store, however there is written "Important Note: This cannot be played in the current Standard format". I see only three sets where this note is not written. Am I missing something? I came back to MTG so I am rather a new player still.
1 vote -
white anime bundle not showing up in card styles
after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.
2 votes -
Issues with gem purchases
I cannot purchase gems. Every time I click purchase, I get a loading screen that flashes the message "Waiting for server..." Incredibly frustrating seeing as I am trying to give you all money.
1 vote -
store opration failed purchasing not initialized
store opration failed purchasing not initialized
1 vote -
No Mastery pass rewards, level 9
No Mastery pass rewards, level 9
no double mythic rare card gained.version: 2023.29.0.4661.1027930
3 votes -
See bundle contents
Why can’t I see bundle contents on my iPad?
1 vote
- Don't see your idea?