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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
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Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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367 results found

  1. Problem eith mythic pack

    I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen

    1 vote

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  2. Borderless pain land card styles bug

    I have the Borderless Pain Lands bundle. I'm able to use the card styles for the Dominaria United lands but not the Brothers War lands. In the shop the bundle is not marked as purchased though I clearly have access to some of the styles.

    1 vote

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  3. booster gave me Gems instead of a card. (I dont have all the collection yet)

    I opened a Brothers War booster and the game gave me gems instead of a rare card (retro artifacts). And I dont have all the rares or mythics.

    2 votes

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  4. Daily deal purchase issue

    I purchased a card in the daily deals yesterday on 28/11/2022 ("Urza, seigneur protecteur" in french) and the card doesn't show up in my collection. I've wasted my coins for nothing. Please Wizards, fix this issue.

    1 vote

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  5. Draft tokens disappeared

    I have several draft tokens from past mastery events 3-4 (can't remember if I used one) but now only one shows on my account. Can you please correct or restore the tokens?

    1 vote

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  6. Crystal instead of rare or mythic card when opening BRO boosters

    When I open BRO booster packs I get crystals instead of rare of mythic cards. Kinda annoying since I paid to buy 90 booster packs and got back just a few crystals and wildcards…

    1 vote

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  7. Missing gold packs

    I got 3 free packs from using the code for brothers war, purchased 2 packs using gems and won packs from mastery challenges, however my progress says 3 and it should be at least 8 or 9. It seems it isn't reading the correct amount of packs. Prior to Wednesday 11/23/22 the count was closer to accurate and trying to read it, but now it's off alot and not reading

    1 vote

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  8. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    2 votes

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  9. Why so Money-Grubbing?

    You're making bank off this game....stop being so cheap...more rewards less gouging. Thanksgiving day sleeve is 60% off? why not make it free for the one sleeve for one day...show your "Thanks" for all you've been given.
    Magic Arena is coming off really money-grubby and it puts a bad taste in my mouth.... Its about the players and the game not all about your stacks!! Disappointed, Do Betta!

    1 vote

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  10. Refund/replacement for mythic pack - Mythic Pack False Advertising

    I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!

    1 vote

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  11. Opened packs using open all, only got one pack of rewards.

    I purchased a Brothers War standard pack using 1000 gold. I did not immediately open the pack. I played another match and I was then awarded a pack from the mastery pass. I went to the packs page and clicked open all. All I received new to my inventory was a single legendary card and a single rare wild card. The legendary artifact did not appear as a new card in my collection but I did receive a copy of it. I mean it was just one pack that I didn’t get rewards for but it was definitely bugging out.

    1 vote

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  12. The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset

    The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset

    3 votes

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  13. Frezzing up and losing a pack

    I completed my daily quests on my android and I was rewarded with a pack from brothers war. When I tried to open the pack my game froze up mid animation. Once I reloaded I had no new packs to open, I saw no new cards in my collection, and I'm on level 9 for progress. Level 8 is a pack and level 10 is a pack but level 9 is a blank so unless I'm not understanding something I think I may have lost xp progress as well.

    It's possible I did receive my cards but I genuinely can't…

    1 vote

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  14. Brothers War Mythic Packs Giving Gold Wildcard

    This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.

    1 vote

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  15. Golden Pack Rewards Incorrect

    I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.

    Kindly fix this issue as it is directly opposed to what is being advertised.

    https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs

    1 vote

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  16. (Mac OSX) Purchase results in a hang

    This is from my own logs.
    Nov 19 18:10:58 [Username]com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0100-0000-0000-000000000000[590]): Service exited due to SIGKILL | sent by mds[137]

    1 vote

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  17. I bought the Mastery Pass, but I don't have in my collection the Brother's War sleeve

    I bought the pre-release pack that included the Mastery Pass and I have the tokens, avatar, play-in-points, extended arts but not the Borther's War sleeve

    1 vote

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  18. Locked Cosmetics - Retro Frame Collected Company & Basic Lands

    Please stop locking cosmetics so that they are unavailable. Old basic lands such as APAC and Euro or even basics from sets before a player created their account are unavailable. There is also a Collected Company retro-frame cosmetic that is unavailable.

    If you’re trying to make some cosmetics rare then simply price them with a higher gold cost so players have to work harder to get them. But everything should be at least available for purchase so players can work toward the items that they like the best instead of stockpiling gold or using gold to purchase cosmetics that they…

    1 vote

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  19. Purchased but didn't receive retro artifact bundles

    On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.

    1 vote

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  20. Maestry pass not activated

    I have bought 2 maestry pass last week (brothers war and dominariaunited) wirh 20% discount, but it look like I hadn't bought it, because it isn't "activated". Why? Thanks

    1 vote

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