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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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283 results found

  1. Crash always

    Over 20 times in the last 5 days i have tried accessing the store and I was kicked out of the game instantly every time.

    I can still access pack page by goong via packs->get packs.

    When entering that way I can then access the following pages: gems, daily deals, bundles and decks. Only featured and cosmetics pages crash the game.

    Also noticed that when trying to change companion when in a deck it does the same...

    I did not have this problem before and my device is up to date and good enough to handle the game. Please help...

    1 vote

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  2. Got a Tarkir: Dragonstorm Pack throught Mastery Pass. It said I got a mythic wild card, but wasn't awarded one.

    I was awarded two Tarkir: Dragonstorm packs through the Mastery pass. On one pack, it said I got a Mythic Wildcard. However, I wasn't awarded one. I checked the symbols that denote wild cards, and all I had were Rare, uncommon and common, no Mythic. I could really use that wild card. Is there any way to fix this?

    1 vote

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  3. Did not receive Mythic wildcard when opening pack

    I opened two packs from Tarkir: Dragonstorm, which were a reward through the Mastery Pass. The second pack I had displayed a Mythic wild card, but my symbol for wildcards only showed gold, and it showed 0 mythic wild cards. I could really use that wildcard. Is there any way to fix this?

    1 vote

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  4. 1 vote

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  5. Can't receive 20000 Jem

    I bought 20000Jem by 15000JPY, but can't receive it now...
    Please give me 20000jem, or Return 15000JPY ASAP.

    1 vote

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  6. Foundations

    I have not been receiving any rares from the Foundations booster packs. Each time I open a pack I receive gems instead, even when I don't have all the rares of the set.

    1- Open a Foundations booster pack.
    2- Observe that the rares are replaced by gems even when rares are missing in the collection.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Rare Wildcard in Mythic Pack

    A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.

    1 vote

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  8. 1 vote

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  9. Did not receive the pack from the mastery

    I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.

    1 vote

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  10. Missing card purchase for gold under Daily Deals.

    In Store -> Daily Deals -> Purchased Planeswalker for 1,100 gold. The planeswalker is not seen in Decks under Advanced Filtering.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. mythic pack did not have a mythic

    Just bought a Mythic pack for Final Fantasy and I got a rare wild card instead of a mythic.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Missing FF basic land card arts after update

    After purchasing all the Final Fantasy basic land card arts in the store on June 16, 2025, the following day there was a update on June 17, 2025. From this update, basically half of the previously purchased card art bundles have been removed from my account. I have tried everything I can legally to try and fix it. I have contacted customer service, they pointed me here. I honestly just want what I purchased, without having to pay more.

    2 votes

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    3 comments  ·  Store  ·  Admin →
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  13. Più promozioni nello shop

    Ci vorrebbero più promozioni nello shop per l acquisto di kit.

    1 vote

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  14. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. STICKER

    Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Karlach Card back

    One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.

    1 vote

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  17. Endless “Waiting for the Server...” when entering the store

    1. Give us the steps to reproduce the bug

      1. Open MTGA
      2. Log in
      3. Tap on Store
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    Android

    1. Enter the actual results you’re experiencing

    Endless “Waiting for the Server...”.

    1. Enter the expected results of the feature

    Entering the store and being able to browse.

    1. Add any relevant screenshots/videos

    2. If you found a workaround, please add workaround steps.

      1. Install MTGA in a profile with Google Play services, from the Google Play store.
    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Borderless bundles don’t show new cards on the deck builder

    I just bought two bundles from the boderless of final fantasy cards thinking that I was buying the cards too! But they are not appearing on my deckbuilder :(

    I haven’t seen on the app if it is just cosmetic and I would have to unlock first the cards xc did I saw this all incorrectly? Can I get my gems back to instead pay for the final fantasy normal card packs? I really understood I was buying the cards on the bundles xc

    Thank you!

    1 vote

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  19. 1 vote

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  20. Missing Cardbacks from daily deal

    I bought the cardbacks today in the daily deal and I do not have them. Pls help

    1 vote

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