MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    1 vote

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  2. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    1 vote

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  3. plainte

    aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…

    1 vote

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  4. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    1 vote

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  5. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    1 vote

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  6. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    1 vote

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  7. Featured Daily Deal is a Lie

    The Daily Deal makes it look like you can unlock the premium artwork for Llanowar Elves by buying the daily deal in the mobile client. It even shows the premium art when you click and hold to bring up the detailed art. But when you buy it, it flashes to the full art of the Dominaria print of Llanowar Elves. Confirmed in my collection that the art wasn't unlocked.

    1 vote

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  8. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    1 vote

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  9. Incorrect mana costs displaying on custom card art in store

    The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.

    1 vote

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  10. Bug ao abrir buster mítico

    Após coletar 1300 comprei um buster mítico, travei a tela do celular para resolver uma atividade, logo destravei a tela e tentei abrir o buster e apenas apareceu um botão de "ok" e as cartas não apareceram na coleção.

    1 vote

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  11. 1 vote

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  12. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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  13. purchased item

    Purchased the daily deal - but the card isn´t in my inventary... no where to see...

    1 vote

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  14. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

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  15. App Store problems

    It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip

    1 vote

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  16. Older lands

    Can you bring back some of the past offered lands to the store?

    1 vote

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  17. limited draft-price and rewards

    Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.

    Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!

    1 vote

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  18. Purchased illustrations are not reflected

    Previous events and illustrations purchased in the store are not reflected on the competition screen.
    Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.

    1 vote

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  19. i didn't receive all the mastery pass rewards

    hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.

    i would like to receive all the reward i was supposed to receive.

    i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…

    1 vote

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  20. 1 vote

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