MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.
Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?
4 votes -
Arena Store Unusable on MacOS
Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.
3 votes -
Can't install or update on Samsung Galaxy S22 Ultra
App installs "instantly" from the store and then throws an error as soon as soon as you try to play. Latest Android and Samsung One UI update. Uninstalling and reinstalling does nothing. Can't seem to make anything work.
3 votes -
store
the daily deals lost half of its stuff all of a sudden at 11:35 AM Eastern and I noticed it when I went in to get something. Half of what was there ten minutes ago still was there, but some styles and the gems had vanished. I am using the pc client
3 votes -
Bug - unable to redeem
I have redeemed several codes, but have not received the items. I redeemed on the website, which tells me I'm supposed to receive in my Store in MTGArena, but they are not there
3 votes -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What3 votes -
Forgotten Perils Bundle
I purchased the Forgotten Perils bundle only to find that I can't use the Resplendent Angel card style with my M19 copies. I didn't realize that I would need the LCI version of the card in order for it to work, as I did not see that mentioned anywhere.
There is no reason for me to spend wildcards when I already have four copies of the M19 version. There should be a clearer warning that a style can only be applied to one version of a card, or better yet, allow styles to be applied to other printings.
3 votes -
packs are gone
I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.
3 votes -
Wrong card style from purchase
Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style
I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended
3 votes -
Gem prices in Europe
Hello. I live in Holland - Europe. I noticed after an update yesterday (11 October) that gem prices are now 20.000 gems for 112.99 euro in store.
I know prices went up last May from 99.99 to 107,99 euro, but I can't find any information that prices were raised again and I haven't been noticed about it by the Wizards. Can you tell me what is going on?3 votes -
No Mastery pass rewards, level 9
No Mastery pass rewards, level 9
no double mythic rare card gained.version: 2023.29.0.4661.1027930
3 votes -
Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store
Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.
I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.
Failing that I would appreciate if this was at least better communicated in the…
3 votes -
Can't buy gems
So I'm trying to buy 3400 gems @ 20$
When I click on the button to choose, I get the busy-spinner graphic
It does not come back from it.So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.
Thanks, WoTC. Great maintenance of your payment system there!
3 votes -
Says I can't purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available
Store error when I try to purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available. Is this because I'm Gandalf and shouldn't be touching the One Ring? Do I need a hobbit to purchase this on my behalf? Best regards, the Flame of Anor.
3 votes -
Store unable to load
I just finished downloading new arena content on my computer. When I click on the store, or anything that will take me to the store, it displays the orange loading circle with "waiting for the server" and it gets stuck there, thus I am unable to access the store. I would really love to be able to get to the store and buy things so I can play. :)
3 votes -
Shadows of the Past Mythic Drop Rate lower than published drop rate
Shadows of the Past Mythic cards should drop in 1/30 packs, per the official drop page. However, during a very large pack opening on the LotR Streamer event on 6/15/23, the Mythic drop rate was observed at a 1/60 rate, the odds of which are 1/15,000. I believe there is a bug in the actual drop rate.
The video can be found here: https://www.youtube.com/watch?v=KfStqExV9Ic
The video was in response to this social media thread: https://new.reddit.com/r/MagicArena/comments/14aaski/seeking_volunteer_with_access_to_the_streamer/?sort=new
3 votes -
Golden Pack don't contain 6 Rares or Mythic across standard sets
I bought 10 packs of March of The Machine The Aftermatch to get 1 golden pack, interested in standard cards. I opened the golden pack and didn't recivieve 6 Rares or Mythic across standard sets acorrding to the description. I recieved 4 standard cards and 2 from Lord of The Rind, which is not a standard set. I need a refound of my 10000 golds I spend to purchased the first packs.
3 votes -
Store Won't Enter Payment Screen
My store won't enter to the payment screen and endlessly loops on the loading wheel. Using macOS 13.4, Epic Games as the launcher.
3 votes -
duplicate protection
duplicate protection is not working; I have collected about half of MOM and I'm getting only Gems, no rates except from the special reprint add on list. Only gems as though I had collected the entire set, this is for the last 50 packs or so. I am possibly ready to quit the game over this.
3 votes -
Missing gold/Amount of gold didn't update
I've received Gold from mastery pass and gold from maintenance but the amount of gold didn't get updated in my account :/
3 votes
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