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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    2 votes

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  2. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    2 votes

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  3. Store Error

    Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers

    2 votes

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  4. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

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  5. Game compatibility on android device

    Can you make MTGA available on store for older android device?
    I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
    To do that I found full game xapk version 2021-12-80-1175 on uptodown.com

    Unfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...

    Why don't you alloy old andoid version to install it directly from google play store ?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. More than 4 copies of cards when opening boosters

    Steps to reproduce: purchase and open 20-50+ boosters from one set.
    I'm playing Arena on PC.
    I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
    This means that I should have received 11 Common Wildcards instead of these extra copies.
    I currently have 23 Common Wildcards on my…

    2 votes

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  7. Bug

    Preorders not is shop on iPad/iphone

    2 votes

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  8. 2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo

    Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!

    2 votes

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  10. Lost my gems and coins

    I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Hendon Shrine Fail

    I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?

    I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.

    2 votes

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  12. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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  13. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. I don't seem to be getting my mythic cards from the mastery pass.

    Mastery pass rewards: Mythic rare cards are not being rewarded
    PC: udpated to the latest version

    2 votes

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  15. Pumpkin Cerberus is invisible

    I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.

    Playing on iPad, version 2021.9.40.325.892497

    2 votes

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  16. Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Did not get draft pass when purchased from the daily deal

    I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).

    2 votes

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  18. lost gold

    I lost 3k gold for buying packs after the maintenance.

    2 votes

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  19. redeaming Code from Planewalker Deck Error

    i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!

    2 votes

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  20. Purchased card doesn't show as owned

    I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection

    2 votes

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MTG Arena Bugs & Product Suggestions

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