MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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820 results found
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Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?
2 votes -
I don't seem to be getting my mythic cards from the mastery pass.
Mastery pass rewards: Mythic rare cards are not being rewarded
PC: udpated to the latest version2 votes -
Pumpkin Cerberus is invisible
I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.
Playing on iPad, version 2021.9.40.325.892497
2 votes -
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
2 votes -
Did not get draft pass when purchased from the daily deal
I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).
2 votes -
lost gold
I lost 3k gold for buying packs after the maintenance.
2 votes -
redeaming Code from Planewalker Deck Error
i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!
2 votes -
Purchased card doesn't show as owned
I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection
2 votes -
card style double purchase - please refund.
Hi there
I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.
Please refund the 2000 gold spent.
Thank you.
Kind regards
Philipp.
2 votes -
Not able to purchase pre-order products for Outlaws - 2024-04
Time is running out and I've been trying to buy this for three days. Help! I don't want to miss out on this. Fix it please! Is anyone else having trouble purchasing it? I can't find any fixes for this issue. I reloaded the game from Epic Games. I rebooted my computer multiple times. I made sure I had the latest update on my Mac. Nothing worked.
1 vote -
2024-04 Cannot Access Store
Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."
1 vote -
Waiting for Server in the Store
I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...
1 vote -
Mythic Pack bug
Mythic Packs seem to give the same rarity distribution as normal packs...
I opened 4 packs and each had the standard NORMAL distribution.
What's the point of differentiating between standard and mythic if the drop rates and types are the same?1 vote -
ゴールデンパックの進行について
本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が１つしか進んでいません。補填をお願いします。
また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
素早い対応を期待しています。1 vote -
Purchase menu is not loading. searching for server
Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.
1 vote -
My oko bundle disappeared
I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?
1 vote -
Steam version of Arena refusing to access steam wallet for completing purchases
I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.1 vote -
Booster bug
Bought multiple murder at karlov manor alchemy packs but I'm getting normal karlov manor pack rares/mythics, meaning I can't complete my murder at karlov alchemy set.
I have no interest in the base set, and just want the alchemy pack rewards I'm meant to get. I won't be spending money on the game until this is fixed and/or compensated for.
Fix this please.
1 vote -
store
Today i was going to buy 4 rare cards and i noticed its 11.49 euro instead of 10.99 so i didnt buy it,you lose a costumer with your greed.bye.
1 vote -
Llanowar Elves Style
Pleas sell the Llanowar Elves style again, or re-enable the code STARTERSTYLES
your support can't even tell me if you have ever offered it in the store, only that the code is expired and that the redeem code tell you that you have already redeemed it when it is expired.
I have played MtG for 20 years and Arena specifically since 2018 and I just want a Llanowar elves style for my Brawl deck.
1 vote
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