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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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824 results found

  1. Booster

    Phanton Booster

    PC, I was opening a booster, after clicking the screen just said "ok". Clicked "ok" and check on my bag i didn't see what it came in that booster, just like nothing was gave to me, please help me.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Arena don't give me a rare wildcard that i found in a baldur's gate pack

    Receive rare wildcard in pack, purchasing pack but the rare wildcard counter don't change

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Did not receive rewards for mastery passes

    Did not receive mastery pass lvl 62 1000golds reward.

    2 votes

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  6. Mythic Packs

    Hello, here some feedback:
    I came back to MtG Arena, because you implemented Mythic Packs and a display of the Vault progress! Finally, its possible to complete collections.
    I just saw this new features and I will again spend much money for MtG Arena.
    It is really rare that companies do such good moves!

    Next good move would be to make each and every cosmetic that ever existed available in the shop :) Don't have timely limited content!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Annoying Store-reminder

    Daily routine:
    Start the game. Gathering card database. Wait for sever, click on the store to remove the "we-have-new-deals-indicator", wait for server, click on home, wait for server, then some more waiting for the server. Play the game

    Why don't you just send us directly to the Store instead of the Home screen. That'll save us some clicks, some time and some nerves.
    Or you could just give us the option to hide store-notifications... haha.

    2 votes

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  8. Daily Deals is a SCAM

    I purchase yesterday a buy for 300 gems and get 400 gems in the store. I buy the deal obviously but the game subtracted the gems to buy the deal but it didn't register I purchased it. This should be fixed because otherwise it should be considered a crime to allow this to happen.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  9. arena store

    AFR packs disappered from Arena Store.
    The icon and option to purchase AFR packs have disappeared!

    2 votes

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  10. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. problem and glitch while redeeming a code

    I typed in a redemption code for free arena packs from my commander legends balders gate pre release packs. from the main menu i can see the light shining above the packs icon saying that the packs are there but when i click on the packs icon the packs are missing and my get packs icon is also missing.

    2 votes

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  12. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  13. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    2 votes

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  15. 神話パックから通常レアワイルドカードが排出される

    神話パックを開封したところ通常レアのワイルドカードが排出されました。
    この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Mitic pack new capena

    I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.

    2 votes

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  17. bundle

    Bought the Obscura bundle and only had the sleeve and one card style.
    Can you fix it plz?

    Thanks for your concern

    (PS: My obscura master reward style is also missing)

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    2 votes

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  19. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    2 votes

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  20. Wrong booster reward

    I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
    However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.

    I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.

    My game profile is:
    G.Souza #00055

    2 votes

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