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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. problem and glitch while redeeming a code

    I typed in a redemption code for free arena packs from my commander legends balders gate pre release packs. from the main menu i can see the light shining above the packs icon saying that the packs are there but when i click on the packs icon the packs are missing and my get packs icon is also missing.

    2 votes

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  2. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  3. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    2 votes

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  5. 神話パックから通常レアワイルドカードが排出される

    神話パックを開封したところ通常レアのワイルドカードが排出されました。
    この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Mitic pack new capena

    I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.

    2 votes

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  7. bundle

    Bought the Obscura bundle and only had the sleeve and one card style.
    Can you fix it plz?

    Thanks for your concern

    (PS: My obscura master reward style is also missing)

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  9. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    2 votes

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  10. Wrong booster reward

    I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
    However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.

    I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.

    My game profile is:
    G.Souza #00055

    2 votes

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  11. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    2 votes

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  12. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. purchased item

    Purchased the daily deal - but the card isn´t in my inventary... no where to see...

    2 votes

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  16. I have got gems in a pack but I am far from having every rare in any expansion

    I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company

    2 votes

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  17. Older lands

    Can you bring back some of the past offered lands to the store?

    2 votes

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  18. Purchased 20 NEO Alchemy packs, became Innistrad

    I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  19. i didn't receive all the mastery pass rewards

    hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.

    i would like to receive all the reward i was supposed to receive.

    i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…

    2 votes

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  20. 2 votes

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