MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle
As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.
TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.
2 votes -
PATCHUP error
I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet
2 votes -
Wrong booster reward
I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.
My game profile is:
G.Souza #000552 votes -
Store purchase not showing in my collection. Can't be added.
Just bought a card in store and it didn't show up in my collection :(
It was resplendent marchall. The gold was substracted from my gold pile ;(
2 votes -
Store purchase not showing in my collection. Can't be added.
I just bought a angel warrior card from the store and it doesn't show up in my collection!
Version: 2022.14.30.4069.923260
Log attached.2 votes -
Arena code not working
I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.
2 votes -
Alchemy Card Warning in Store
To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.
2 votes -
purchased item
Purchased the daily deal - but the card isn´t in my inventary... no where to see...
2 votes -
I have got gems in a pack but I am far from having every rare in any expansion
I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company
2 votes -
Older lands
Can you bring back some of the past offered lands to the store?
2 votes -
Purchased 20 NEO Alchemy packs, became Innistrad
I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.
2 votes -
i didn't receive all the mastery pass rewards
hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.
i would like to receive all the reward i was supposed to receive.
i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…
2 votes -
2 votes
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Bug : Card bought but not delivered : Set of Neon Lands including Boseigu... + set of Neon cards including Hidetsugu...
Hello,
Thecards I bought were but not delivered :
1) Set of Neon Lands including Boseigu... +
2) Set of Neon cards including Hidetsugu...I bought the 2 sets of (I think 5) Neon cards in the store, they were described as the "Real" Cards + the "Alternative drawing" cards.
For both sets (5000 coins and 11000 coins I think) I did not received the Real cards so I can't play in MTGA with them.
Thank you to fix and add the missing cards in my game.
Best Regards.
2 votes -
Mastery Pass mythic
I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?
2 votes -
Lost pack
Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster
2 votes -
Open pack bug
I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.
2 votes -
Store Error
Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers
2 votes -
Buy more than one booster with gold
Buying booster( with gold ) one by one is tedious and non ergonomic.
When every extension you buy 60+ booster, its a very long operation.
A possibility of buying in batches (10 by 10?) would be welcome in the future2 votes -
Game compatibility on android device
Can you make MTGA available on store for older android device?
I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
To do that I found full game xapk version 2021-12-80-1175 on uptodown.comUnfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...
Why don't you alloy old andoid version to install it directly from google play store ?
2 votes
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