MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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885 results found
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Trading card tokens up or down
the ability to trade wild cards up or down, say 10 uncommon = 1 rare
or 1 mythic rare trades down to 5 rare cards2 votes -
Unable to use cards when buying card styles
Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…
2 votes -
I'd like to buy card styles for Command Tower and Arcane Signet
I'd like to buy card styles for Command Tower and Arcane Signet but MTG Arena won't let me! They were free as a promotion 3 years ago but they've never been available to buy since. If they have any free codes, these are not publically available.
Please either let me buy them or publish the free codes.
2 votes -
Product Suggestion
Hello,
The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.
Thanks in advance.
2 votes -
Store
Hi, I want to submit a bug in the Store.
If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.
I'm using the PC version.
2 votes -
PC: can't purchase anything
PC, Windows 10.
Go to Store, click on any option which involvwes purchase (with $ symbol).
Receive 'Totally Lost" error.
In the logs there is error
[ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure..com/paystation3/?accesstoken=REDACTED
All xsolla sites are unreachable as well.2 votes -
payment for gem
I bought a 3400 gens and i receive the message for mtg arena that didn't work out, but in my credit card bill exist the
2 votes -
Gem rewards appeared from packs of sets that did not complete the rares.
I got a pack of war of the spark as a decathlon reward. And Gem rewards appeared from packs of sets that did not complete the rares.
2 votes -
Broken Link on store tab
The "Details and More Pack Information" link at the bottom right of the store tab links to a 404 page.
2 votes -
"Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error
The "Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error.
2 votes -
Golden rewards not counted properly
I brought 3 packs from the store, but as a package. This has only counted as one card towards the golden pack rewards, whereas if I brought them individually it would count as three.
This seems like a bit of a flawed way of counting for the reward.This was on iOS 16.2.
2 votes -
Codes redeemed but no rewards
I've been trying to redeem the codes for the strixhaven sleeves. I can't find an expiration date on them. I do not have them, and when I try to redeem them, it says they have already been redeemed. No sleeves, mainly curious, and I would like the sleeves.
2 votes -
Is there a plan to enable trading wildcards?
Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?
2 votes -
Rewards System for Feedback and Explorer Feedback
I would be more incentivised to provided more accurate reports if developers issued rewards for engagement. Gems/gold would be fine.
Mostly an auto system or that devs can manually commend someone for exceptional information (a reward of 10k Gold / gem equivalent).
You want player engagement in these dark times for WotC, pay your players (literally its free rental money and can never amount to a loss of actual USD for wizards)
Currently hasbro is down 41% YTD and some of that isnt just market forces but WotC self inflicted injuries.
<b>EXPLORER</b>
One positive is the new Explorer II Anthology.…2 votes -
chrome os
following the new update, it is no longer possible to access the game. I uninstalled and reinstalled it but it is no longer possible to connect
2 votes -
Visual glitch with The Brother's War Sticker Bundle
When hovering in between two items in the shop, if one of them is "The Brother's War Sticker Bundle" this visual glitch happens
2 votes -
Problem eith mythic pack
I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen
2 votes -
(Mac OSX) Purchase results in a hang
This is from my own logs.
Nov 19 18:10:58 [Username]com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0100-0000-0000-000000000000[590]): Service exited due to SIGKILL | sent by mds[137]2 votes -
Cant open packs on arenas that ive paid for
Let me open the packs I've obtained, crazy idea I know.
2 votes -
Ikoria Lair of behemooths Mythic Booster problem
So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.
2 votes
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