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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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824 results found

  1. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    2 votes

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  2. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    2 votes

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  4. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  5. purchased item

    Purchased the daily deal - but the card isn´t in my inventary... no where to see...

    2 votes

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  6. I have got gems in a pack but I am far from having every rare in any expansion

    I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company

    2 votes

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  7. Older lands

    Can you bring back some of the past offered lands to the store?

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Purchased 20 NEO Alchemy packs, became Innistrad

    I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. i didn't receive all the mastery pass rewards

    hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.

    i would like to receive all the reward i was supposed to receive.

    i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…

    2 votes

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  10. 2 votes

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  11. Bug : Card bought but not delivered : Set of Neon Lands including Boseigu... + set of Neon cards including Hidetsugu...

    Hello,

    Thecards I bought were but not delivered :
    1) Set of Neon Lands including Boseigu... +
    2) Set of Neon cards including Hidetsugu...

    I bought the 2 sets of (I think 5) Neon cards in the store, they were described as the "Real" Cards + the "Alternative drawing" cards.

    For both sets (5000 coins and 11000 coins I think) I did not received the Real cards so I can't play in MTGA with them.

    Thank you to fix and add the missing cards in my game.

    Best Regards.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Mastery Pass mythic

    I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?

    2 votes

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  13. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    2 votes

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  14. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    2 votes

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  15. Store Error

    Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers

    2 votes

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  16. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

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  17. Game compatibility on android device

    Can you make MTGA available on store for older android device?
    I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
    To do that I found full game xapk version 2021-12-80-1175 on uptodown.com

    Unfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...

    Why don't you alloy old andoid version to install it directly from google play store ?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. More than 4 copies of cards when opening boosters

    Steps to reproduce: purchase and open 20-50+ boosters from one set.
    I'm playing Arena on PC.
    I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
    This means that I should have received 11 Common Wildcards instead of these extra copies.
    I currently have 23 Common Wildcards on my…

    2 votes

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  19. Bug

    Preorders not is shop on iPad/iphone

    2 votes

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  20. 2 votes

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    1 comment  ·  Store  ·  Admin →
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