MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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970 results found
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Gems in pack instead of wildcards
I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.
1 vote -
I have purchased the dog in the in arena store and I never received it
I have purchased the dog and also that is why I cannot see the dog for purchase because I have already purchased for the dog from the arena store. Give me the dog now or give me my money back..
1 vote -
Receiving Gems instead of mythic card for set I do not have all the mythics for -
Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?
1 vote -
codigo starter kit
he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar
1 vote -
Fallout cards in Arena when?
When are the Fallout cards coming to the Arena store? its an idiotic move if you dont put them on it so just wonder when you will be?
1 vote -
Bundle not in store
Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle
1 vote -
Card pack disapearing
I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.
1 vote -
Not getting credit for mythic packs
I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.
1 vote -
Did not receive gems in Mastery Pass
I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.
I'm using Arena on Mac.
1 vote -
Store dissapeared after clicking on crystals
I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC
1 vote -
Preorder Packs not showing up
My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.
1 vote -
bug, gold pack not received
on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…
1 vote -
Revealed face-down wildcard in pack not added to wildcards owned
On 'Packs' screen, I clicked 'open all' on 12 MKM packs. Before that that point I had 0 rare wildcards and 1 mythic rare wildcard. After the packs opened, while they were still on display, with the rare cards still hidden, I checked my wildcards; 2 Rare wildcards and 2 mythic rare wildcards. So presumably one of the opened packs included a rare wildacrd. Fine so far.
Then I revealed the face-down cards from the opened packs one by one. One of them was a rare wildcard. I checked my wildcards again; 2 rare, 2 mythic; The number of rare…
1 vote -
MKM three mythics apparently not in booster pool
Here's what happens: https://www.youtube.com/watch?v=EKDBIost81A
I have 4 of all MKM mythics, except for the three in question (Tomek, Wielder of Law + Melek, Reforged Researcher + Voja, Jaws of the Conclave).
Opening normal packs and getting a mythic drop does not have one of those in the slot but rather the gem refund you get when you have everything applicable for that slot already collected.
The same happens when opening mythic packs.
Apparently, the three aforementioned mythics are missing from the pool.
Please take the 480 gems (12 mythic replacement for 40 gems each) from my account and add those…
1 vote -
Buying from the Store should give Play Boosters, not Draft Boosters
It's super unintuitive to open Play Boosters when drafting and Draft Boosters (1 rare, no List) when purchasing from the store.
1 vote -
replace xsolla as payment processor, worst customer service ever.
maybe just use paypal, the processor that xsolla uses? (id imagine it would make wizards more money and have less issues)
1 vote -
I spent 5000 in gold coins to get my dragon pet it was there now its gone like i never purchased it contacted wotc complaints not response
Spent 5000 gold coins to get my dragon pet was there but it's gone like I never purchased it wotç complaint no response
1 vote -
Game crashes when opening packs
game crashes when I open packs, especially golden packs. The last 3 sets of golden packs every single time has crashed after I open them but before I can claim them. This sometimes happens to regular packs as well. This has happened more frequently than it does not happen, so many times I have lost count. I am getting super ****** off and feel like you guys are stealing from me. Please fix this. Stop ignoring it. It is absolutely unacceptable and happens to me all the time. I open MTG Arena from Steam if that helps.
1 vote -
1 vote
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Dailydeals suggestions
You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
It is just a suggestion but considering the community thoughts will be greatly beneficial…1 vote
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