MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
835 results found
-
Alchemy: Phyrexia packs giving bonus commons instead of wild cards
I have had this problem before, and I think I was compensated for it, but I thought it was fixed. I am getting additional copes of cards I already have 4x of (in the correct printing) with packs that are not directly that set's cards. In this case, I opened an Alchemy: Phyrexia pack and got a Crawling Chorus (from ONE). I know that I was playing a constructed deck with 4x of the card, and I know how many wild cards I have, and the number of wild cards did not go up, and the collection still says that…
1 vote -
Buy packages issue
I buyed several packeges; however, the counter of purchased packs haven't increased as its supposed to be.
I noticed on the last one purchased, reson why I wasn't able to get a screenshot.
I'm running on Android.
Please review the amount of packs purchsed and increase accordingly.
1 vote -
Hi, today´s I´ve bought bundle praetaors but I can see only one /white color/ in my collection.Where are others?Thanks for reply .
Hi,
I cannot see praetors bundle /5 cards/in my collection.Only one in white color.
I ´ve bought this bundle today.Where are others?
Thank for reply and have a nice day!MTG Arena.1 vote -
日替わりセール
3/5の日替わりセールで基本土地のスタイルの詳細で犬のイラストのものがあったので購入してみたが反映されなかった
1 vote -
raptor
I bought the Flensing Raptor pet and sleeve package as soon as I saw it on sale in the store for 3,000 gems. Only a few hours later, the price changed to 550 gems and now I am noticing that I don't have the sleeve (the pet is still in my possession, maybe because I already equipped it to some decks). Is there any way I could get refunded the difference, as I assume this is some sort of mix-up with the release of the Flensing Raptor where it was only meant to be made available today for the cheaper…
1 vote -
Store Daily Deal card styles do not explain that they do not apply to all printings of a card name
The Saturday, Feb 25, 2023 Daily Deal in the Store included a Mina Harker card style. As seen attached (from the ArenaDailyDeals twitter feed at https://twitter.com/ArenaDailyDeals/status/1629530368964476930/photo/2) the Mina Harker card style only says "Thalia, Guardian of Thraben card style".
I purchased the Mina style today and then discovered that since my Thalia copies were from Historic Anthology 2, not from Crimson Vow, that the card style is useless.
Support refused my request for a refund, stating that it is my responsiblity to " make sure you are certain" before purchase.
But how can I do this is the Store…
1 vote -
pass saisonnier
bonjour, je suis déçu car j'ai acheter la pass saisonnier 5400 gemmes en pensant qu'il serait plus long de 20% mais en réalité j'ai dépensé 2000 gemmes pour avancer de 20%, or cela ne m'intéresse pas! L'explication n'était pas assez claire, je suis déçu et j'ai perdu 2000 gemmes !
1 vote -
booster
Comprei um booster em promoção, mas ele não aumentou a progressão dos Pacotes Dourados
1 vote -
Did anyone miss opportunity to buy last set's Mastery Pass due to strange countdown timer?
last I remembered I still had over 30 hours left. I thought I had one more full day to play before buying the Pass.
1 vote -
Pack bug
I just bought 2 of the new packs, I opened both of them at the same time and it only showed me receiving 2 cards...
I can see more new cards when I look at deck editor though.
1 vote -
Daily deal disappears if another is accidentally clicked in the background
- Navigate to Store
- Go to Daily Deals
- Select a deal and when it pops up in the foreground click another item in the background
- both items appear in foreground
- close foreground items and the first item you clicked is not in the list anymore
I would expect to be able to select the original item again
Arena on PC version 2023.23.10.4440.985016
1 vote -
BUg
I bought a mythic pack from the store and received a Rare Wildcard as my rare, this also was the 10th pack that contributed to the gold pack so as to give more context.
1 vote -
error opening boosters
I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.
1 vote -
matt jukes
Matt Jukes Foil Lands Still not in my collection after purchasing
1 vote -
Google play credit
Every time I try to make a purchase with Google play credit, my transaction is declined. No explanation why or way to work around. I bought a gift card for Google play to do the pre-order for ONE and now have a useless $50 because your service is declining the payment option. Do you not want to take my money?
1 vote -
card
a few days ago I bought two new cards, one with coins and the other with gems but I can't find them in my database
1 vote -
The store is terrible. How am i going to spend $50 on a bundle and not get a list of contents
The store is terrible. How am i going to spend $50 on the jace bundle and not know what it comes with.amount of packs included etc
Its been going on for way too long.
I have no problem buying stuff however as a rule i will never buy something i either cannot see or dosnt have a list.Every time i click on an item in the store i want to see the product and a list of contents and packs awarded etc. becaus several of the curent items are not listed. Why are some pre release items not listing…
1 vote -
purchase missing
PC gaming. Spent gold for the Black Lotus Pet but its missing as option.
1 vote -
Broken pack odds link (legal)
In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.
1 vote -
Gem Reward instead of card
Dear Service,
I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
Then I could not log in for some time, but that issue is solved now.
What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
At least one of these packs I bought with gems (200).
Not…1 vote
- Don't see your idea?