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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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790 results found

  1. Appstore Regional issue

    I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.

    1 vote

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  2. boosters disappeared before being open

    I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…

    1 vote

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  3. Lost Packs

    I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Bug cartes rares booster

    Hier et aujourd'hui j'ai acheté 2 boosters de l'extension "strixhaven" mais impossible de trouver les cartes rares et rares mythiques dans ma collection ou dans mon modificateur de deck

    1 vote

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  5. daily offers payed and not received

    Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
    There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
    I have done a Re-Start of my notebook and nothin.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Add: Purchase and Code redemption historic feature.

    This would be insteresting, so you would know what has been bought in your account and would allow players to know what codes they reedemed, therefore they would know which ones they can still get.

    1 vote

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  7. 1 vote

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  8. Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    1 vote

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  9. app for IOS asking for update the doesn't exist on app store

    Trying to open the game today on Iphone, the game is asking for an update. That update does not apear on the iphone app store. So basicaly its impossible to open the game.

    1 vote

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  10. card style

    I just bought the "Golden Age: Obscura Bundle" and the only thing I actually received is the card sleeve. None of the card styles are available to use, it prompts to me to buy them again. It also doesn't show that I have purchased the bundle.

    I am sure the gems were deducted and the purchase went through, I even got a confirmation screen but the styles are not available to use in the deck editor.

    1 vote

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  11. 1 vote

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  12. Rare Wildcards not being credited.

    This is getting silly.
    I've had this problem for quite a while. Just today I had 4 rare cards NOT being given to me after earning them during opening packs. 3 of them were from inside the packs themselves, one from the rare wheel in the top right corner. This is not a new problem for me, it's happened many times before, but 4 at once is maddening.
    Is there a way to get this fixed up?
    Cheers

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. plainte

    aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  14. Featured Daily Deal is a Lie

    The Daily Deal makes it look like you can unlock the premium artwork for Llanowar Elves by buying the daily deal in the mobile client. It even shows the premium art when you click and hold to bring up the detailed art. But when you buy it, it flashes to the full art of the Dominaria print of Llanowar Elves. Confirmed in my collection that the art wasn't unlocked.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Incorrect mana costs displaying on custom card art in store

    The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. Bug ao abrir buster mítico

    Após coletar 1300 comprei um buster mítico, travei a tela do celular para resolver uma atividade, logo destravei a tela e tentei abrir o buster e apenas apareceu um botão de "ok" e as cartas não apareceram na coleção.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. 1 vote

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  18. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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  19. resources disappeared

    hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!

    1 vote

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  20. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

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