MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Clicking on the Store causes the Game to Crash!1
OS: Windows 10
Version: 2022.20.1.4318.962619I was clicking on one of the Store tabs (specifically the pet one) and the game crashed! It happened also yesterday as I was clicking on the Packs tab...please solve this bug...it's really nasty!! :(
1 vote -
Mythic rare Wild card lost when switching platforms
I had 2 mythic rare wild cards. I created a deck on mac, finished the deck using one wild card on android. Went back to mac and opened deck. It showed that i still had 2 mythic rare wilds and that the card wasnt crafted.i tried to craft the card again. It then used my second wild card but didnt give me an extra of the card. Going back to android it shows i still have a mythic rare wild card but throws an error when i try to use it. Can i get my mythic rare wildcard back please?
1 vote -
loja
impossível efetuar compra na loja do mtg arena
1 vote -
Ho pagato ma non ho le gemme
Ho pagato 9,99 tramite Google pay ma non ho ricevuto le 1600 gemme, è un ora che esco e rientro dall'account ma non sono salite, sto usando un dispositivo Android, One plus Nord.
1 vote -
The packs that I exchanged for gold do not appear
I bought packs redeemed with gold and could only open one pack. I need them to be able to recover the rest of the packages as Only one can open
1 vote -
Bought with coins didn’t get items
I purchased some Ajani cards with coins on the daily deals… I don’t have those cards available. I attached two photos of proof. Please email or text this website layout is difficult to navigate.
1 vote -
Update the drop rate webpage for DMU
Can you please update the drop rate and mastery pass description page for DMU? Specifically I'm wondering how the system handles rare card rewards which are specific cards (not ICRs) which the player already owns.
The below page would have the info I'm looking for, except it's only been updated for HBG...
1 vote -
Wildcards in the season pass
All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.
1 vote -
Code from promo pack of new capenna not working
It says it has already been redeemed but I only opened the pack last night at a draft.
1 vote -
Purchased Pack Missing
I purchased a Dominaria United booster pack but it did not appear under my Packs page.
1 vote -
Card sets of United Dominaria I bought in the store are not reflected.
Card sets of United Dominaria I bought in the store are not reflected.
1 vote -
Can't open packs
Was opening packs and now my pack screen shows the following:
Tried restarting client to no avail.
1 vote -
2022.18.60 Pre orders are not available dominaria united
It’s sept 1, the version of the app is 2022.18.60 but I can’t open my preorders and dominaria isn’t available.
1 vote -
Bug store related
A purchased card can not be found in the collection, however the gold has been taken
1 vote -
Not getting the item from the store
I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection
1 vote -
M1 Mac when launching a game from Epic Store I have to click the button ~50 times
I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.
Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.
1 vote -
There’s no way to see item descriptions in the store
Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?
1 vote -
Shop
Hello, i buy for 3000 gold the alternative art of Rootbound Crag, Glacial Fortress, Drowned Catacomb, Sunpetal Groove and Dragonskull Summit from the store and after take me the gold i search them and i don't have them. I don't see them in the store again after that day. Please solve this problem. Thank you
1 vote -
Not receiving any rare item from pack
B ought a pack of Theros beyond death because I only have a few cards from that set, it gave me a gem voucher saying congratulations you've collected all rares from this set, except I haven't. It didn't even give me any actual gems either, so I got no rare card or gems from the pack I bought. Also I'm having to post this in the idea category because every time I try to report a bug it auto redirects me to this page, I have tried 4 times to fill out a ticket but it just keeps bringing me…
1 vote -
haven't received what i paid for completely
I paid for the Chardalyn dragon pet and sleeve bundle, but the sleeve is still locked...
1 vote
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