MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Disconnect from Timed Draft

    I got disconnected from a Timed Draft and when I tried to return to it I ended up with a black screen and missed numerous draft picks after paying the entry fee with gems.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Idol of Endurance let the game crash to desktop

    Every time I draw the card my client crashes and I have to restart the game.

    1. How to reproduce
      Draw the Card - Idol of Endurance Coreset 2021 / Mulligan the Card

    2. The results
      Crash to desktop

    3. The expected result
      Draw the card without crashing to desktop

    4. Add some proof
      Hmm ... The game just crashes... I add the latest log. I started a Bot Game - Mulligan until I had the Card. Put cards under my deck -> get Idol of Endurance on Hand -> Game crashes...

    5. Workaround
      Don't play the card...

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. se cierra el juego

    hoy estreno la coleccion m21, cada vez que juego con esas cartas se cierra el juego.

    16 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lost 10k gold cause game crash...

    i paid 10k gold for enter in traditional draft, and the game crash at every game,( darft or normal)

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Nine Lives doesnt prevent damage

    I built a cat deck and for the theme I put nine lives into it.
    the next combat step I blocked all but 3 creatures and all three counters got placed on nine lives but I still took the damage and went below 0 and lost the game, when based on the card text I should of taken 0 damage and just got the 3 coutners.

    8 votes

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    9 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Nine Lives doesnt prevent damage

    I built a cat deck and for the theme I put nine lives into it.
    the next combat step I blocked all but 3 creatures and all three counters got placed on nine lives but I still took the damage and went below 0 and lost the game, when based on the card text I should of taken 0 damage and just got the 3 coutners.

    12 votes

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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crashes during m21 Draft Bo1

    Hi, I just lost 2 out of 3 games in my first draft m21 due to continuous game crashes. I don't know what to screen to prove it since the game simply closes itself and continues to close before reconnecting. I'm afraid to play another game and throw away all the draft. Please i must be refunded for this Bo1 Draft. As far as I know I'm not the only one who is running into this, resolve pls.

    4 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. I lost 20000 golds EVERY TIME I'M PLAYING AND SUDDENLY STOPPING AND TAKING ME OUT TODAY WITH ITS NEW M21 UPDATE AND I ALREADY INVESTED IN

    EVERY TIME I'M PLAYING AND SUDDENLY STOPPING AND TAKING ME OUT TODAY WITH ITS NEW M21 UPDATE AND I ALREADY INVESTED IN TWO EVENTS, MAKING SAVINGS OF MORE THAN TWO WEEKS VALLY WHAT THEY CAN MAKE TO HELP ME PLEASE

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cierre repentino

    Al abrir la carta rara de un buster de la colección 2021 se cierra la aplicación y no se puede ver que rara sale. Además, en un juego clasificatorio se me cerro inesperadamente y lo trate de abrir 4 veces, pero en todas llegaba hasta un punto y se cerraba de improviso, no pude terminar la partida.

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. EL juego fallo varias veces, estaba en pleno evento Draft Premier: Colecciòn Basica 2021 y se me cerro en pleno draft las 3 veces...

    EL juego fallo varias veces, estaba en pleno evento Draft Premier: Colecciòn Basica 2021 y se me cerro en pleno draft las 3 veces... les adjunto los logs aunque me dio perdido el evento, no hay forma de volver atras en el mismo?

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. I'm having trouble entering a match in m21

    I'm having trouble entering a match

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game crush during sealed and draft!

    complimenti e questi sono solo alcuni dei log. ho comprato il preorder per farmi vedere perdere delle partite per colpa vostra ggwp. rimborsatemi l'entrata per piacere o sono guai

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game crush during sealed and draft!

    complimenti e questi sono solo alcuni dei log. ho comprato il preorder per farmi vedere perdere delle partite per colpa vostra ggwp. rimborsatemi l'entrata per piacere o sono guai

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game crush during sealed and draft!

    complimenti e questi sono solo alcuni dei log. ho comprato il preorder per farmi vedere perdere delle partite per colpa vostra ggwp. rimborsatemi l'entrata per piacere o sono guai

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game crush during sealed and draft!

    complimenti e questi sono solo alcuni dei log. ho comprato il preorder per farmi vedere perdere delle partite per colpa vostra ggwp. rimborsatemi l'entrata per piacere o sono guai

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. game crashing

    El juego se crashea mientras juego un evento y perdí las partidas. Devuelvan el oro o den un ticket para jugarlo nuevamente

    5 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Problems during the draft .... Grasp of Darkness!

    Hi! Yesterday, after updating the new m2 set, I made a premier draft core set 21. Among the cards I chose, there was a double copy of Grasp of Darkness. Unfortunately, in every game of the three that I played, the moment I launched this spell the game closed and I was never able to reconnect since every single time I restart the application it closed immediately. Only after losing the game due to the expired time could I reconnect. As mentioned previously, I noticed this problem in three consecutive games and exclusively with the card I specified above. In…

    4 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lost a pack due to network error

    During all the black screen of death, crashes, and network error issues, I lost a pack. I attempted to open one of my purchased with money M21 packs and while the pack was about to open, a netork error occurred. I had 47 packs left in my collection, now I only have 46 with nothing to show for the pack that opened during the network error.

    I would like my pack returned or refunded please.

    4 votes

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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game freeze

    And here is another bug... when the duel ends, it freezes... doenst matter if I win or lose... sometimes it just freezes, OMG so many bugs in this game!!! Hope you guys can fix all the bugs in this game

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game freeze

    And here is another bug... when the duel ends, it freezes... doenst matter if I win or lose... sometimes it just freezes, OMG so many bugs in this game!!! Hope you guys can fix all the bugs in this game

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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