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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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654 results found

  1. Back button not working on Avatar Premiere Draft on iOS

    When building deck, if you go to deck details, the back button won’t work. Will just let you edit deck name. Have to exit to Home, and all deck edit progress is lost. This has happened 4 times today, and kept me from enjoying drafts on my lunch break at work. Very frustrating.

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  2. Provide a Alchemy free Historic Brawl option

    Either create another queue for Historic Brawl that is free from Alchemy cards, or allow a filter on the screen to only match with opponents that don't run alchemy cards.

    It's fine to have digital only cards, but put respect that some of your players would prefer not to run into them.

    19 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  3. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the…

    987 votes

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    1128 comments  ·  Product Suggestion  ·  Admin →
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  4. alchemy historic changes

    This change for historic is outrageous. Why should the historic card pool be nerfed for this fancy new separate standard mode?

    This change is just plain stupid and kills mtga for me.
    No new changes to the client for years, no introduction of existing table top modes. The client crashes at random times since 2 or 3 patches ago.

    It would be far better to clean up your mess before expanding onto it and dragging the only worthwhile thing for me down with it.

    I' am currently considering dropping mtga all together when alchemy goes live

    225 votes

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    3 comments  ·  Events  ·  Admin →
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  5. Brushwagg is getting brushed

    I need to join in the frustration of missing out on Brushwagg as a companion for MTG Arena. I guess the word would be "textures" and these "textures" have changed to a pink silhouette. I take great pride in having Brushwagg accompany me during my in-game play, and would politely ask that "the powers that be" make the necessary modifications in an upcoming update, to include him as the choiciest companion for us.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. jump in

    Hi I have been playing the new jump in avatar edition not the midweek magic version and none of the rares and mythics have been added to my collection.

    4 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  7. Give us an option for removing opponent card highlighting

    We need two quality of life updates. These need to be in the settings and toggle options.

    1. Currently when our opponent puts their mouse over a card it highlights the card. This is annoying, we do not need to see this. Setting to turn it off.

    2. Anonymous name mode setting. 99% of players we do not need or want to see their names. Give us a setting to turn off their names so it's anonymous.

    Then make a match history list that shows us a history of the last 20 players we played against. There we can go to…

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Edge of Eternities arena packs give gems for rares from Stellar sights even tho not all rare cards from stellar sights have been collected

    Edge of Eternities arena packs give gems in the random stellar sights bonus sheet slot at rare rarity, while not all rare cards from stellar sights have been collected (see screenshot: filter in collection has been set to rare from the Stellar Sights bonus sheet).

    11 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  9. "What an adventure!" Bug

    that weird light thing keeps popping up every time I hit home, it tells me “What an adventure!” You're well on your way to being a great plainswalker" “You've got a quest! If you complete it, you'll get a reward.” “click here to play a game.”

    if you click on it then it opens up the web client and direct you to https://www.boxlunch.com/pop-culture/shop-by-license/avatar-the-last-airbender/?cm_mmc=WEB-_-EXT-_-PRS-_-MAGIC

    Is this a scam and why is it showing up after every single time I arrive at the menu? ie: every time after a game

    21 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  10. unable to connect

    I was trying to launch MTG Arena after the patch released for the Avatar set, but I am unable to connect with my account.
    I repeadtly get the Error code: -1

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  11. Option to cast Increasing Vengeance not triggering

    Good day. I'd like to report a bug.
    Platform: Epic Games on Mac

    This has happened in four different games when playtesting a deck against Sparky, and I captured a log of this latest incident (see attached). I'm casting a viable instant (Lightning Helix) during my opponent's turn and would like to copy the spell that I control by casting Increasing Vengeance from my hand, but the option to cast Increasing Vengeance never triggers. I have one untapped Blood Crypt and two untapped Sacred Foundry, so the available mana is there. The text of Increasing Vengeance is: "Copy target instant…

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  12. Randomizing shuffle on start of game better

    There needs to be more randomize going of shuffle at the beginning of the games. For instance when I'm playing against a mono white player they seem to always get 2 mana and 3 soul wardens off rip every game I know this because I use duress. I play historic ranked. There is no way you should be getting 3 of the same card plus 2 other good cards every game from the start its ******** and wizards you need to fix this. No one will pay money for **** if the shuffle on the start of the game…

    24 votes

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    4 comments  ·  User Interface  ·  Admin →
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  13. Companions not loading

    My companions do not come up at all when I go to that section when editing a deck. They come up just fine from my profile, but not when I want to apply one to a deck when editing. PLEASE FIX THIS

    6 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  14. Golden Pack issue

    I know you have some kind of issues going on with Golden Packs since the "Avatar: The Last Airbender" set came out. However, I just opened a Golden Pack and received gems for some rare card I already had 4 copies of. I thought the entire idea of Golden Packs was that I would be receiving rares / mythic rares that I did NOT have 4 copies of. What happened?

    8 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  15. I need a refund

    The game does not work. I have payed 1500 gems for an Avatar Premium Draft that i can not play, and now the event have even been taken down. Give me back my gems.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  16. "Show Phases" Option Not Working

    After I switch accounts by logging out from the MTGA client and signing into a different one I am unable to see phases as the options disables itself. When I go to click on the option to show phases, it disables itself once I click out of the menu.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  17. shrines

    Ich spielte Jump into Magic: The Gathering / Avatar:
    und wählte Powerful / Shrines und erhielt dieses Deck.
    Senden sie mir einfach die 1000 Gold zurück und klären Sie das Problem. Powerful war nicht im Deck, dafür viele, viele Länder ...

    3 votes

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  18. mtg arena is rigged. im tired of fixed matches and game results. its obvious that wizards is cheating its users by rigging game results.

    mtg arena is rigged. the matchmaking is rigged, and the random number generation is rigged. its obvious after only a short amount of time that my games are being manipulated in a way to prevent me from winning. im seeing games where the system refuses to give me tools i need, while simultaneously giving me every copy of useless cards. wizards should be ashamed of themselves for rigging their game. quit rigging matches. let players enjoy the game without having their results manipulated.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. omniscience quick draft is falling

    Avatar omniscience quick draft is falling

    I I entered the Avatar Quick Draft event with the Omniscience emblem, but the program wouldn’t let me finish it. Every time I started a match, the timer froze and the game wouldn’t begin. I wasn’t able to complete the event despite having no losses.

    1 vote

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  20. Shuffle Algorithm is ****!!!

    There is a 99.205% probability that I should draw 1 of 4 cards in the first 41 draws. I did not draw 1 of my 4 cards.
    WTF?!! This is INSANE!!! Your "Shuffle Algorithm" is absolute *! Why rig the game? I just want a fair platform to play MTG, but you've created some absurd manipulation.
    There is so much feedback concerning the "shuffle" and you don't do anything. Whatever's good for business I guess. Shame on you!
    The game would be exponentially more FUN! if you had a basic-     random shuffle algorithm.
    Do the right thing and fix…

    31 votes

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    5 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues