MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
5788 results found
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Non-random RNG + Gaslighting players
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem this is with players.
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem…
5 votes -
Add deck type "Friendly Brawl Rebalanced" to direct challenge
At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."
All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."
Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.
This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus their friends.
Please solve this by adding the deck type "Friendly Brawl Rebalanced" in "Challenge Match" direct challenges.
At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."
All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."
Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.
This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…
160 votes -
サイドボードがちゃんと表示されない。 Sideboard is not displayed properly.
BO3のエクスプローラーのデッキ構築画面でサイドボードを選ぼうと思ったら7枚のBO1用のサイドボードしか表示されない。
ビッグスコアと物語カードのスキン選択も挙動がおかしい。不便だから早く直してほしい。
When I try to select a sideboard on the BO3 Explorer deck construction screen, only 7 sideboards for BO1 are displayed.
The skin selection for the big score and story cards also behaves strangely. It's inconvenient so I hope it gets fixed soon.
10 votes -
Unable to select creature to attack/defend
Unable to select creature to attack/defend - during game event after recent update.
11 votes -
alchemy
Separating alchemy from the other formats, or making separated play options. I dont like having to be forced into playing with these cards, i want to be able to choose if i will play with or without alchemy cards in the game
13 votes -
Bug: My timer runs out while my opponent is resolving a spell on his turn
During a ranked best of 1 game, my opponent cast Dig Through Time on their turn.
With the spell on the stack, their timer runs out. Shortly after, my timer starts to run, and I get a message that I will lose the game if I do not perform an action.
I am unable to do anything since my opponent's Dig Through Time is on the stack and has not resolved.
After that timer runs out, nothing happens and the game freezes.
18 votes -
sound effect keeps looping
since last update May 21, when playing or exiling Dusk Animus from hand using the plot ability, the related sound effect (the crackling and buzzing sound) keeps playing in a loop for the rest of the match. when playing or exiling a second copy of Dust Animus, another sound effect starts looping and keeps playing, and so on.
playing on mobile, Android Galaxy S23Ultra
7 votes -
Too many hackers/cheaters and no way to report or ban them
MTGA has always been a cheaters paradise but now every mode is close to unplayable.
There is not a single mode where you can use standard decks without being matched against a hacker who just rigs the match.
For the record I like the concept of deck building. But it should be reserved for ranked and super competitive play, where it belongs, with all the butthurts who can't handle losing.
A "casual mode" would be handy where both players are limited to standard decks.- This is a card game - you never get beaten on skill, you get beaten by better cards.
- Some of us enjoy Color Challenge. This is for smart people who actually want to use skill with some of the more basic cards. Logically, if I am playing color challenge the opponent should be playing color challenge also - and bound by the same deck rules. Single color, 60 card STANDARD deck vs single color, 60 card STANDARD deck. That's called a level playing field, try it.
- There should not be cheese cards. They only exist for the people who are too stupid to learn actual strategies. Wizards of the Coast are under the delusion that "Magic is for everyone". It is NOT for everyone. It's for butthurt hacker cheats and noobs who can't play unless they have cheese cards. Those people account for 99% of the player base.
- Decks for Starter deck duels simply don't work. These are supposed to be random cards but players are still clearly hacking the game. Not once but literally thousands of times I've seen this, in all modes. As soon as you get the upper hand or play a card that is even slightly advantageous, opponents will mysteriously draw the EXACT cards needed to combat whatever you do. It is painfully obvious they are using an open deck stacked full of cheese and can just play any card in their library.
- Mana $crew. The game is programmed to prevent you playing certain cards. Example: if a card costs 5+ mana, the deck will find a way to never give you more than 4 mana. In other cases, you either get a hand full of lands and no creatures or creatures with no land to play them. Rigged.
- Timewasters. The bane of existence. Play a land, then play a creature or spell - it's not hard. I have seen multiple players just sit there for 10 minutes without the timeout fuse appearing. There needs to be an INSTANT penalty for this. All turns should have a maximum 30 second timer no matter what. If you can't do what needs to be done in that time, you forfeit the turn.
The system needs a complete overhaul. Due to these issues the game is actually not fun anymore.
MTGA has always been a cheaters paradise but now every mode is close to unplayable.
There is not a single mode where you can use standard decks without being matched against a hacker who just rigs the match.
For the record I like the concept of deck building. But it should be reserved for ranked and super competitive play, where it belongs, with all the butthurts who can't handle losing.
A "casual mode" would be handy where both players are limited to standard decks.- This is a card game - you never get beaten on skill, you get beaten by…
7 votes -
activated abilities not working
I cannot use the pop up screen for anything. I cannot activate an ability for a planeswalker. It lets me click on a button, but nothing happens and I time out. It also does not work when I try selecting a land for tapping or activating an ability. It lets me click on the land and the buttons are available, but I start timing out because clicking the option does nothing.
11 votes -
mana flood and mana *****
Today I lost about 20 games because of the mana flood, because the algorithm that works is very good and I quote the email sent by the bot automatically "I assure you that these algorithms, including mathcmaking, shuffling, coin toss, and more have been well tested", It's interesting that he has mana flooded in 4 games in a row with a 22-land deck where the first 13 cards were lands and 4 spells in number.
If we talk about the mana ***** it's better that we leave it alone, like when today for 3 times I had to play with 3 lands and the other 19 were literally the last 19 cards, and you know it can happen, it's difficult that it happens 5 times in a row don't you think? Obviously all the oppents I found had the perfect hand, this is also part of the "all player follow the same rules" that you have always put in the bot's automatic mail.
My question is, if this thing had happened on Magic Online, how many dollars and players would you have lost, dear Wizard? How long would it take you to overhaul MTGO's algorithm for such a problem? Considering that for a basic fix of the side it took 1 week, in my opinion not even half a day and you solved the problem.
I tested the exact same deck I went into mana flood and mana ***** with on paper and guess what? The deck only goes 10% of the time not 90% as it happens on Arena, if the products fail dear Wizard it is not because they are bad but because you do not give them real support and do not listen to the feedback of the public. THANKS WIZZARD IT'S ALWAYS NICE LOSE A GAME BECAUSE MY DECK DOESN'T SPIN THANKS, THANKS, THANKS!Today I lost about 20 games because of the mana flood, because the algorithm that works is very good and I quote the email sent by the bot automatically "I assure you that these algorithms, including mathcmaking, shuffling, coin toss, and more have been well tested", It's interesting that he has mana flooded in 4 games in a row with a 22-land deck where the first 13 cards were lands and 4 spells in number.
If we talk about the mana ***** it's better that we leave it alone, like when today for 3 times I had to play with…11 votes -
ban etali
Ban Etali, it's a fun-killer. Just got one played and duplicated on me, this guy's playing it 4 times and playing all my cards. Not cool, not fun, not interesting, just annoying.
13 votes -
indestructible
When using Drown in Ichor to apply -4/-4 counters to Tajic or other indestructible creatures, they are not being put into the graveyard when toughness is 0.
9 votes -
Game stopped/eternal roping
My opponent never made a move, but started roping (timing out) before the first turn of the game. The rope burned to its end but hasn't stopped. It's been over 10 minutes now. I can concede (I think) but if I don't then the game is stopped and endless.
10 votes -
"Discard Card" not working
When an opponent played a card requiring that I discard a card, I was unable to choose a card to be discarded.
Steps to recreate
North 100% sure. Player played a card that says "opponent discards a card if you control a zombie", (I forget what card) and all my card light up blue, with an instruction reading "choose a card to discard", however, no matter what I tap, nothing I'd selected. I exited the game and returned to a random card being auto discarded.Platform: Android Phone
Results: Can't select a card to discard
Expectation: when I tap a card, it should highlight it red and allow me to press the "discard" button to confirm my choice.
When an opponent played a card requiring that I discard a card, I was unable to choose a card to be discarded.
Steps to recreate
North 100% sure. Player played a card that says "opponent discards a card if you control a zombie", (I forget what card) and all my card light up blue, with an instruction reading "choose a card to discard", however, no matter what I tap, nothing I'd selected. I exited the game and returned to a random card being auto discarded.Platform: Android Phone
Results: Can't select a card to discard
Expectation: when I tap a…
6 votes -
Cannot connect to server
It's really annoying. I cannot connect to the server. It is not possible via iPad/iOS and also via my laptop (PC) /steam.
Is my account corrupted?
Please give feedback how to overcome this obstacle.27 votes -
Lost a game due to opponents triggers taking to long resulting in forfeiting my turn
Lost a game due to opponents triggers taking too long during the combat phase forcing me to forfeit my block...
Was up against a life gain deck and against the one cat that gets a +1/+1 everytime you gain a life. The trigger occurred when I had to declare blockers however that was forfeit due to time running out because of the opponents triggers, this resulted in a loss due to not being able to block.
Ps. The creature did not have trample... I would have been able to block and survive.
10 votes -
EVERY SINGLE TIME I play land tax, I get nothing but land.
If I don't have land tax, I get 2-3 land and that's it for 5+ draws. Whenever I have land tax, I get land the very next card and for another five draws in a row.
Your shuffling algorithm is absolutely HORRIBLE!On top of that I had 2 of the 2 land tax in my opening hand plus 2 of only 2 other cards I had in my deck. I played a mulligan and got the exact same 2 land tax and 2 of only 2 other cards I had in my deck.
I have NEVER seen this happen with a real work shuffle in the 20 plus years I've played magic. You REALLY need to revamp your shuffle algorithm something fierce because the one you have is DEFECTIVE!
In addition to that, I'd add photos to this post but every time I do, it says it can't recognize the image size even though the image size is clearly visible.
For as much as you charge for gems, tournament play and fricken card sleeves, these should not be an issue.
If I don't have land tax, I get 2-3 land and that's it for 5+ draws. Whenever I have land tax, I get land the very next card and for another five draws in a row.
Your shuffling algorithm is absolutely HORRIBLE!On top of that I had 2 of the 2 land tax in my opening hand plus 2 of only 2 other cards I had in my deck. I played a mulligan and got the exact same 2 land tax and 2 of only 2 other cards I had in my deck.
I have NEVER seen this happen…
7 votes -
Boseiju, Who Endures won’t allow searching for waste basic lands
While playing Brawl, multiple times I’ve had opponents use Boseiju, Who Endures on one of my permanents, but when prompted to search for a “land card with a basic land type,” it will not allow me to select any basic land wastes. I imagine it may be because Boseiju was coded for the usual basic lands and may not have been recoded to include the colorless wastes.
3 votes -
Alchemy Cards
Here's my idea, leave Alchemy cards in the Alchemy format.
Why tf do I have to play against them in other formats?
24 votes -
Game suddenly ended with "GreError" and a forced draw
In the middle of a game, after some series of normal-seeming actions, the game suddenly stopped with a server error reading "GreError" (I assume meaning a game rules engine error?) and a forced draw from the server. (The pop-up itself said "Result: Draw", implying that the server had handed out that result after the GRE error.)
The client continued operating normally as if the match had been drawn (i.e., it showed the "Draw" result, allowed me to inspect the battlefield, returned to the home screen normally, etc.), but the match was obviously immediately stopped by this. (Thankfully a random unranked match, so I have no missed rewards to claim!)I'm attaching the captured log (from the "report a bug" screen) as captured.log. Please keep in mind that I removed all lines beginning with "[Social.Chat]", since I don't want to post my chat messages in a public forum. (All chat happened long before the error, so I doubt it is of any relevance.)
In the middle of a game, after some series of normal-seeming actions, the game suddenly stopped with a server error reading "GreError" (I assume meaning a game rules engine error?) and a forced draw from the server. (The pop-up itself said "Result: Draw", implying that the server had handed out that result after the GRE error.)
The client continued operating normally as if the match had been drawn (i.e., it showed the "Draw" result, allowed me to inspect the battlefield, returned to the home screen normally, etc.), but the match was obviously immediately stopped by this. (Thankfully a random unranked…14 votes
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