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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9817 results found

  1. Lost Jitte counter visibility

    The card does says put a charge counter when the equipped creature deals combat damage and nothing about resolving the effect right away.

    I can attach the equipment to a creature that I know will deal combat damage, get the counter from that, equipped to another creature and then remove the charge counter to get the effect or I can wait on a later turn.

    At the moment, the number of charge counter on the artifact is only showing after a long-press.

    If this is the intended mechanic for this card, I would like the counter visible from the play…

    2 votes

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  2. Cannot select casting options

    Playing on PC, there appears to be a bug which appears any time you are given an option during casting (for example, when choosing whether or not to cast the back side of a battle or choosing to cast the Adventure of a card with an Adventure). Any time the popup comes up, the game slows to a crawl with some sort of animation appearing above the selectable options, however clicking the options does not appear to do anything. Selecting "decline" or "cancel" similarly has no effect. Toggling back to the battlefield from the browser removes any stutter or strange…

    2 votes

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  3. Wrong Lazav image in Jump-In Crimes deck

    The Crimes deck pick is showing Lazav, Wearer of Faces (MKM) card image instead of Lazav, Familiar Stranger (OTJ).

    2 votes

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  4. sorcery played as instant

    In the Starter Deck event, I have seen my blue/red opponent cast sorceries at instant speed during the middle of combat. First it was the draw 1, incubate 3. Then it was the create two 1/1 blue/red tokens during my turn. Both are sorceries cast at instant speed.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Destroy effects don't work

    Destroy effects do not work. I cast murder multiple times over the course of my bo1 OTJ draft, and the creatures simply remained on the battlefield. In the screenshot provided, see my murder in the graveyard and the creature I tried to kill on the other side, not dead. This happened multiple times over the course of my draft.

    2 votes

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  6. Rite of Oblivion exiles your additional cost permanent, does not sacrifice it.

    This bug skips dying triggers for you. I noticed this when paying with my Fleshtaker and my Elas didn't trigger.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  7. Bug

    The app won't let me add a additional card, even I got wildcards enough to craft it (Also it show like I already have 4 copies of the card)

    1 vote

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  8. Connection lost

    Today I lost 3 games due to server connection problems, I was really very lucky since the other days I missed events with fees for identical problems, obviously as you can see I am connected via LAN and I have not lost a single data, but the customer service told me that it is my fault, Thank you very much for this umpteenth disservice. Resolve that I just want to play the game, not be a beta tester since 2019...

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. emotions are lost after reconnect

    when you reconnect after disconnect on mobile version. you loose all emotions

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. prority didn't given

    i was playing draft of Ixalan. opp activated ability of artifact and targeted my creature. i wanted to use ability of Vito's Inquisitor to sacrifice my creature before ability of artifact resolved. but game didn't give me priority. Vito's Inquisitor's ability can be used at instant speed. game just resolved ability of opponent and that's it. btw, I have lost that LAST GAME . LAST GAME! I WAS 6/2 ! IT'S NOT THE FIRST TIME THIS HAPPENING. DURING THE SAME DRAFT IN PREVIOUS GAME THE SAME THING HAPPEND. WHAT'S THE PROBLEM WITH U?!
    don't close this ticket, please. you haven't…

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  11. Sunfall

    The card sun fall is ignoring the ward counter on the creature cards it is exiling

    1 vote

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  12. unable to submit deck friendly play

    hi, i tried playing a friendly game between me and my wife and it keeps saying unable to submit deck, i just played on monday with my wife and had zero issues it seems that this new update has messed with our accounts pretty bad. please fix this i greatly appreciate it

    1,230 votes

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    481 comments  ·  Gameplay  ·  Admin →
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  13. "Checking for active matches" message everytime i enter the game

    Everytime i enter into the game i have an infinite "Check for active" matches screen that doesn't go away.

    1 vote

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  14. Kami of jealous thirst not triggering on multiple copies

    3 Kami’s on board, draw 3 cards.. can only trigger one Kami resulting in loss of draft

    1 vote

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  15. Soft ban on Jenny/Johnny decks sucks

    It is not correct that players are not able to play the decks they want to play because - primarily - effects that generate a lot of triggers either crash the server on a trivial amount of tokens or are simply unplayable due to being frustrating.

    In addition to those decks there are plenty of deterministic combo decks that are unplayable due to punishing timer system that prevents playing out a winning turn.

    If there is nobody on your team who enjoys playing these type of decks - eg Jenny/Jonny types - then you need to hire some or speak…

    1 vote

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  16. gold

    I didn't received the full amount of gold shown after completing an event. I was suppose to receive 2000, I got less than that (I think 1250 or something like that). This is the second time it happens to me. I am a new to the Arena so I thought that there was something I missed the first time.

    1 vote

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  17. 2/2 trample deathtouch blocked by 2/2 caused player damage

    Had a 1/1 tiny bones pickpocket (w/ +1/+1 counter) given trample by bear mount blocked by a 2/2 Stubborn Burrowfiend.

    Should have blocked completely and no player damage triggered however the Tiny Bones action triggered after combat.

    Should not have triggered player damage. Lost a draft game because of it.

    1 vote

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  18. Caves of Koilos cannot tap for any mana

    Caves of Koilos cannot tap for mana, And, after combat I was able to play a second land.

    2 votes

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  19. workshop elders

    Bug:
    PC:
    Workshop Elders' effect doesn't work. It turns noncreature artifacts into 0/0 creatures and kills them instead of adding four +1/+1 counters.

    1 vote

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  20. Cactarantula drew too many cards

    I had Ertha Jo, Frontier Mentor and a High Noon. No other creatures worth noting.
    I sacrificed High Noon, which was doubled with Ertha Jo's ability.
    First target was the opponent's Cactarantula, the second was their Rodeo Pyromancers. (If it matters when replicating this which one you target first.) Those are the only permanents my opponent had in play, so nothing else I'm missing.
    Somehow the opponent drew 2 cards from this.
    Either Ertha's doubling effect bugged their Cactarantula effect, or maybe my doubled up ability caused them to draw 2 even though the second copy then targeted something else.

    2 votes

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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues