MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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5779 results found
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Stuck on opening screen
Stuck on this screen for a few days now, tried reinstalling, Using vpn, unplugging LAN cable, and even used 3rd party apps to cleanly uninstall and reinstall the game.
Im using specs way above recommended for this game with a ryzen 7 7700x, 5060, and 32gb of ddr5 ram with my internet also running at 500mbps
2 votes -
Mastery pass bundle.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS I don't think i'll be participating in the Mastery Pass, and as a likely result I will play less MTG arena.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…
3 votes -
Daily wins I didn't play
When I logged in for the first time today I was rewarded with 450 gold, and my daily wins were at 3/15.
4 votes -
Comet Stellar Pup didn't have to collect evidence on Axebane Ferox
I lost a game because Comet didn't have to pay the ward on Axebane Ferox by collect evidence 4. They only had a 1 drop, and two 2 drops in the bin and therefore would have had to exile the two 2 drops, instead the killed the axebane and on Comet's next roll they got back one of the two 2 drops, Lightning Helix, from the bin and killed me.
2 votes -
weftwalking
Weftwalking says "The first spell each player casts during each of their turns MAY be cast without paying its mana cost", but game does not provide option not to do that
9 votes -
Brushwagg
Brushwagg textures missing since this Avatar set update
4 votes -
direct
My arena direct pool for the JPN MH3 play boxes is almost entirely missing.
5 votes -
Pick 2 draft issues
Pick 2 Draft has a number of issues.
First and most obvious, it isn’t the same as a pick 1 with 8 players. The pack rotation is different. The number of packs/players is different. Pick 2 makes it too easy to cut colors in the beginning, making it too easy to draft the colors you want rather than adapting to the pack passed. Not having the option for a regular draft sucks. Pick 2 also increases the chance for double-bomb picks, whereas other players may have 0-bomb picks, thereby widening the gap between player potential through random chance.
Second, not being able to use draft tokens sucks. I received tokens through paid actions that ai cannot redeem. It feels real bad.
Third, having only 2 losses creates a more luck based experience. We’ve all drawn hands with not enough or too many lands. We’ve all lost to bomb mythics that we couldn’t possibly predict due to their low chance. Having access to 3 losses makes it more likely a better drafter/deck builder/player will win more games.
Fourth, with a 4-win maximum, the undefeated achievement (which requires 7 wins in a best of 1 format) is not possible. I just went 4-0 with an incredibly consistent deck. If this were a normal premier draft, I could have had the opportunity to unlock the achievement.
Fifth, draft timer was not increased. This makes it difficult to read and evaluate cards when 2 need to be selected. This is especially true when the set is unfamiliar or on mobile where the interface takes a little but longer to navigate when zooming on on cards to read them.
Sixth, drafting cards directly into sideboard is not easy/possible. This is just frustrating for those of us that like to build as we draft as it takes a few more clicks to manage.
— Off topic: having different card names between physical and arena is terrible. It is confusing (especially as an arena only player) and I find myself wanting to engage with the content less (both playing and consuming media about).
Pick 2 Draft has a number of issues.
First and most obvious, it isn’t the same as a pick 1 with 8 players. The pack rotation is different. The number of packs/players is different. Pick 2 makes it too easy to cut colors in the beginning, making it too easy to draft the colors you want rather than adapting to the pack passed. Not having the option for a regular draft sucks. Pick 2 also increases the chance for double-bomb picks, whereas other players may have 0-bomb picks, thereby widening the gap between player potential through random chance.
Second, not…
7 votes -
Display bug on the card "Demonic pact"
Just play a demon pact deck and watch the display bug on choice already made.I am using a PCWhen i make a choice with demonic pact, only the first choice become grey on the card display. I need to identify in wich order the demon pacts are triggering when i have several on the board, so i can then write down wich choice is made with each demon pacts. That makes my actual and future demon pacts deck UNPLAYABLE. It's a pain in the *ss for both me and the opponent. What doesn't help, is that the display isn't bugged only when you want to read the card, but also when you need to order the trigger order. When several demon pact are triggering and you need choice the order of triggering, the text of the demon pacts are all black, there is no grey text to indentify wich choice have been made.The "demon pact" choice in the text should become grey every time you make a choice. Not just the first time for reading the card, or never work for ordering the triggering order of several demonic pacts.
Just play a demon pact deck and watch the display bug on choice already made.I am using a PC
…When i make a choice with demonic pact, only the first choice become grey on the card display. I need to identify in wich order the demon pacts are triggering when i have several on the board, so i can then write down wich choice is made with each demon pacts. That makes my actual and future demon pacts deck UNPLAYABLE. It's a pain in the *ss for both me and the opponent. What doesn't help, is that the display
3 votes -
Bug
Since last tuesday I can’t use MTGArzena in my mobile (Android)
The last update have failed twice. After success the software worked but il can’t change pages or launch a match or évent.
It stays freeze on loading the page i clicked on.
I have a power cube deck but canette play it
I missed last events
I miss my goals
It becomes really annoying
What can i do to fix it ?
Thanks3 votes -
Crash on android
Sat January 17 first update for Lorwyn Eclipsed, game won't start. On Galaxy s25 Ultra. Crashes after 30 seconds.
3 votes -
Achievements not triggering
I've noticed a trend with achievements not triggering - if it's an achievement that is tracked over multiple games, it seems to be tracked correctly.
However, if it's an achievement that is tracked over one game, it won't trigger correctly.I've noticed this specifically in the "reach over 50 life in a single match" and "attack with 15 or more creatures in a single combat step" achievements.
I've achieved both of these multiple times, in the starter deck duel event.
I know this is a valid event to get these achievements in, as I've earnt multiple other achievements while playing this event.As I said, it seems to work fine with the achievements that are tracked over multiple games, so the issue must be related to the individual game tracking.
I've noticed a trend with achievements not triggering - if it's an achievement that is tracked over multiple games, it seems to be tracked correctly.
However, if it's an achievement that is tracked over one game, it won't trigger correctly.I've noticed this specifically in the "reach over 50 life in a single match" and "attack with 15 or more creatures in a single combat step" achievements.
I've achieved both of these multiple times, in the starter deck duel event.
I know this is a valid event to get these achievements in, as I've earnt multiple other achievements while playing…14 votes -
jump in
Jump in event is still only rerouting me to the home page.
30 votes -
No wildcards for brawl bans
Four cards were banned from brawl today and I did not receive any wildcards for these cards being banned. I crafted these cards specifically for the brawl format. Every other format that has had a banned card received wildcards as compensation for the ban. Why not brawl? If you truly intend to “mark a new approach toward our stewardship of Brawl, and we intend to watch and listen for community input as the situation continues to develop”, this would be a great way to start.
5 votes -
Rigged matchmaking/ rigged card draw.
Why cant i look at my deck after a game ends to see what cards i wouldve pulled the next few turns?
Because the card draw is rigged and the shuffler doesnt work. We cant prove it because of it being hidden.
Why cant i do that? I do that in real life when i play commander.
its getting real suspicious when i have a deck with 40 lands and i only pull 3 after 6 turns
3 votes -
Powered Cube Prizing Inaccurate
The prizing for Powered Cube Traditional Draft is issuing a different number of packs than indicated on the event information inside Arena. Hovering over the prizing for 3 wins, it states "Reward: 2,500 gems & 3 Cube Prize Packs & 2 Packs". However, the actual prizing issued for 3 wins was 2,500 gems, TWO Cube Prize Packs, and THREE Packs. This means everyone going 3-0 had been issued a regular pack instead of a Cube Prize Pack as shown on the event page within Arena.
3 votes -
Astelli Reclaimer doesn't offer the option to return a card
After playing Astelli Reclaimer in my game, nothing was returned to the battlefield (no selection showed up) even though my graveyard was full of stuff to return.
6 votes -
Error code -1
Error code -1
Will not let me log in
“ A unexpected problem occurred (Error code: -1). Please try again.”
6 votes -
Sideboard in pioneer showcase don't shows the entire pool of cards, only 7 cards
i joined the event with a legal deck with 15 cards in sideboard, but when i start after g1 the sideboard was uncomplete, i couldn't side, and so i lose the game, please check this bug, i lose my gems. please refound my gems, this wasn't my fault.
14 votes -
Cosmetic Items not being reflected during gameplay - Bug
I play Magic the Gathering Arena. I recently purchased a new Avatar (Slimefoot) and Companion (Frost Cub). However, when I play games, those avatars and companions are not showing for me. I still have the previous avatars and companions as before. Yes, I have triple checked that I selected both Slimefoot and Frost Cub as defaults… but it still will not equip them to my account when I play. This is an issue for me because I paid real money to purchase these in-game cosmetics. So I would like for them to work.
I recently purchased an avatar (Slimefoot) and a companion (Frost Cub) from the MTG Arena store, but when I try to equip it, it does not take effect or show on my profile. I will show you screenshots with Slimefoot and Frost Cub so that you know what I’m talking about, and then I will show you screenshots of my gameplay that will show how neither Slimefoot nor Frost Cub are equipped to me. Instead I have some sort of angel as my avatar and some sort of goblin as my companion.
I play Magic the Gathering Arena. I recently purchased a new Avatar (Slimefoot) and Companion (Frost Cub). However, when I play games, those avatars and companions are not showing for me. I still have the previous avatars and companions as before. Yes, I have triple checked that I selected both Slimefoot and Frost Cub as defaults… but it still will not equip them to my account when I play. This is an issue for me because I paid real money to purchase these in-game cosmetics. So I would like for them to work.
I recently purchased an avatar (Slimefoot) and…
2 votes
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