MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2930 results found
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Connection desync and client hard-lock during Ranked Match
Hello,
I am reporting a technical issue encountered
during a ranked match.Opponent's Username: wickedtrips
Steps to Reproduce / Description:
…The match started and progressed normally during the early turns. Once I gained the upper hand in the game, the client began experiencing severe latency and slowdowns. At this point, the opponent started spamming emotes, including "I can do this all day." It is unclear if this was out of frustration due to the slowdown (as it might have looked like I was roping from their perspective) or if they intentionally triggered the connection issue. On my turn, the game2 votes -
ジャンプイン
再度この現象に陥りました。
ジャンプインにて同色のパックを選ぶと発生するようなので早急に対処してほしいです。
一ユーザーとしてはこのような現象が発生することは望んでませんしプレイの機会を損なうので早めの修正をお願いしたいです。3 votes -
Collection status/First/New cards
My collection is very close to one each of every card except the latest sets and maybe some rsres.going back a little further so I strategically get packs so I'm maxing my chances of getting first cards. Opening a mythic strip haven pack I got an uncommon from a few sets ago that said first or new I can't remember. I knew that wasn't possible because I had all.commons and uncommon. I checked that specific card in my collection and I had FOUR already. Today it.happened again, it.said Zombify wad first, checked and I had 4. It's probably keeping me…
3 votes -
The game froze and I lost the match
The game froze and I lost the match during a premier draft game. I want my gems back.
7 votes -
Storm in MTG Arena
Hi, i would recommend wizard to adjust the timer in MTG arena particularly when resolving storm copies of spell, when you have stacks of spell u should be on the winning side, but because of the timer, i cant fully cast the storm spells such as mind desire etc, end up skipping the turn because the timer has finished, thank you
4 votes -
Rank Season Error error
I claimed the Mythic-level season constructed rewards from my inbox, but I received 10 unlabeled Arena packs (blue with the MTGA logo on them). When I tried to open them, an error message appeared without text. When I closed the error message, all the packs disappeared. I've attached a log.
PC Version 2026.60.20.13317.1292624
3 votes -
End of Season Reward and Rank Reset
I play on IOS. Received an error season message in my messages with 10 packs for a reward based of mythic rankings. The packs were blank and I when I opened them they just disappeared.
3 votes -
3 votes
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ジャンプイン
マーベルのジャンプインにて発生
2つ目のパックを選んだ後に発生し、選んだことにならず進行不可になりました
1000ゴールドも支払ったまま且つ1つ目のパックのカードも貰えず、棄権もすることもできない状態になりました。
PCにてプレイし発生し、androidで起動し同じようにプレイしても同じ状態のままで進行ができませんでした。
欲しいカードがあるのにこれではままならない3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
Bug blocks me from picking 2nd pack for "Junp Into" event
With the Jump into Marvel event, I picked Street Level Villains and then tried to pick Masters of Evil but was returned to the main menu insteadb(possible misclick in Mobile). After, if I go back to the event I see the "choose packs" button but then there are no packs I can select.
Meaning I can't play or select a pack and am blocked from playing the event any further (as well as out the gold entry fee)
2 votes -
card theifed
I went to open my new packs for my ranked. then i got an error and all 4 disappeared. no cards no gold please advise course of action.
3 votes -
marvel
I opened the game and entered the “Jump In Marvel” event. After selecting the cards/decks to play, the game bugged. The screen froze on the selected cards, and I was unable to continue or confirm my selection.
Platform: PC / Steam
The game gets stuck on the card selection screen and does not allow me to proceed. I tried closing and reopening the game, but the issue persists. The Marvel event “Jump In” remains frozen and is unplayable.
The event should allow me to confirm my card selection and continue playing normally. I would also like this issue resolved so…
3 votes -
Error with pick two draft
I entered a pick two draft and my client crashed , when I eventually reconnected it had auto picked my deck , when I eventually got into a game the display was all messed up
4 votes -
Draft deck land problem
So, I have had this particular thing happen on four occasions this draft season. It has been with three different draft decks so far.
I generall have a 50/50 lands distribution with 17 lands in my two-colored 40 deck drafts. But recently there have been several times I open a hand with two lands in a specific color, and never draw any other kind lands for that deck until turn 6 or so. And by that time, I am so far behind that I've already lost.Now, this happening once or twice is just bad RNG, but not four times.…
4 votes -
Mana
It seems maybe one out of 20 games I get access to more than 2 mana and have any shot at casting anything. No matter the deck, card draw, mulligan, anything. I have decks absolutely embarrassed with mana count and blue decks that are full of cars draw and when I play multiple games and don't get more than one mana it really seems like the algorithm is completely broken. Why would I want to put money into a game that's broken?
6 votes -
Matchmaking fails
I've been repeatedly attempting to enter a match and it fails either about 3 second in or 30 seconds in quite consistently. When restarting, the game attempts to reconnect to the match. Ultimately the match never starts, which is fortunate for my draft run.
4 votes -
Won a match and still lost rank
I won a match at diamond tier and last rank instead of gaining rank.
2 votes -
cant respond while badgermole cub on the stack
I have had this same interaction many times and it's very frustrating. When my badgermole cub is on the stack, and they try to kill my mana dorks, the spell might as well have split second. There is no chance to respond, I am not auto yielded on anything
3 votes
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