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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10930 results found

  1. Game is freezing since the 9/12/24 update

    After yesterday's update the game continues to freeze. I play the game on my windows based PC. I have uninstalled and restarted the computer but it continues to freeze and I have to wait for the "shut the program" or "wait for the program to respond" window to pop up before I can close the MTG arena app.

    25 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  2. Duskmourne Alchemy Event Bug at 11/06

    Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
    For me, are already 3 events that I recieve the wrong rewards.

    14 votes
    5 comments  ·  Events  ·  Admin →
    How important is this to you?
  3. Crash on load after Bloomburrow update

    When the startup sequence finishes "loading initial scene" the application immediately quits to desktop. This has only occurred since downloading the Bloomburrow update a few minutes ago. There are multiple users on reddit that have reported the same issue: https://www.reddit.com/r/MagicArena/comments/1efx123/anyone_else_getting_a_crash_after_the_update/

    22 votes
    How important is this to you?
  4. post update - freeze - if i change to change quest or if i try to open a pack

    After the update on Sept 12 I can no longer change quests (game freezes and needs to be restarted) and i can no longer open packs of cards (same result).

    Many, many more random freezes but those two are consistent every time.

    25 votes
    How important is this to you?
  5. Can't change deck image after BLB update (Only once in a while actually)

    Like title say, after the BLB update gone online, i could change the deck image only once in a while, rest of the time the drag and drop showed the "drag here a card to change the image" thing but it didnt change.

    20 votes
    How important is this to you?
  6. 85 votes
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  7. [Bug] Deck image doesn't change in Bloomburrow

    1. Start the game
    2. Chose "Decks" menu above
    3. Push "big PLUS" to create new deck
    4. Add one card to the deck
    5. Add another card to the deck
    6. Take second added card and drag it to deck image

    Expecting result: Deck image changes to your second card image
    Actual result: Deck image doesn't change

    Windows 11, Steam

    29 votes
    How important is this to you?
  8. DAILY QUEST ROLL CRASH THE APP

    After the update of today 13.09.2024, when i roll the quests, the game crash.

    22 votes
    How important is this to you?
  9. Mastery xp not adding

    Mastery xp from weekly xp quest is not adding to my mastery pass total.
    Also getting into contact with support seems impossible to get a direct fix.

    29 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?
  10. Cannot submit deck, trouble connecting in direct matches

    Not able to connect in direct matches, notification saying cannot submit deck than kicked off.

    156 votes
    15 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  11. Emmara, Soul of the Accord Convoke duplicate triggers

    Emmara, Soul of the Accord is bugged when used to convoke cast a spell. When using Emmara to convoke, the triggered ability creating tokens produces multiple triggers instead of the single trigger.

    Recreated in Bot Mode, with just Emmara on the board and Aerial Boost which produced 8 Emmara triggers.

    15 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  12. MTGA Crashes When Casting Koma

    Hello, as the title says, MTGA crashes on every cast of Koma, Cosmos Serpent. This issue occurred while playing on my iPhone and in the Arena Cube Draft. Thanks!

    75 votes
    31 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  13. Game Crash After update

    After the update to arena on 9/12/24, the game asks to download additional data. I clicked the download button and the game crashes and never downloads anything. Android, Samsung galaxy s22. I have powered the phone off, and tried again. It still did not work.

    23 votes
    2 comments  ·  Gameplay  ·  Admin →
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  14. Jump in Quest won’t progress

    The complete jump in 3 times quest will not progress. I have tried winning jump in then resigning ( repeated 3 times over). Then I had tried winning 3 matches on each jump in then resigning and did that 3 times but it did not progress so I have been stuck with out being able to progress for months now!

    54 votes
    6 comments  ·  Gameplay  ·  Admin →
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  15. 19 votes
    0 comments  ·  Store  ·  Admin →
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  16. mastery pass rewards

    Missing mastery pass rewards for level 6,7, and 8 Duskmourn

    21 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  17. Bugged Mastery Pass (Reward NOT received)

    Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20

    15 votes
    4 comments  ·  Store  ·  Admin →
    How important is this to you?
  18. Mastery rewards not given

    I'm not getting any rewards from Mastery. Unlocked it and got every reward until that lvl as it unlocked. After that, levels didn't give any rewards at all (Missed 2000 gold coins, 2 mythics and a duskmourn pack currently)

    17 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  19. missing mastery pass rewards

    not getting all my mastery pass rewards from duskmorn, am missing at least 2 packs, 400 gems, 3 orbs and 1 pet, it started at level 34 and i just leveled to 40 and only received the bonus pack for the level but none of the rest of the rewards for the level

    19 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  20. Im not getting the Mastery Pass Rewards

    I have the Mastery Pass yet I am not recieving rewards from it. From level 30 to 40. Please help

    18 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

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