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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15898 results found

  1. Unable to sideboard after restarting client

    I am playing on a PC.
    When I restart the client and return to the game after an error occurs during a game, I cannot sideboard.
    To be exact, I cannot put cards from the sideboard deck into the main deck. You can remove cards from the main deck.

    40 votes
    3 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  2. Tender Wildguide not stopping between phases

    When holding an instant in hand that could be cast with mana produced by Tender Wildguide, the game would automatically pass phases as though I did not have enough mana to cast the instant. This did not happen with the token version of the card, only the original copy.

    This was on PC 7/30/24 @1:15 PM PST
    Game Version 2024.39.0.6329.1081215

    45 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  3. Background is the same color as the collected color in the deck screen

    You can't see how many copies of a card you have, because it's the same color as the background.

    The background in the deck building screen needs to change to a different color theme. I suggest blue, gray, or black.

    See the attached image. How many copies of this card do I have, can you tell at a glance?

    10 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  4. Calamity, Galloping Inferno saddle triggers

    I saddled [Calamity, Galloping Inferno] with [Prickly Pair] and attacked an enemy planeswalker.

    See portions of the log around 4:46:17 PM (gameStateId 346-359):

    [137905] [UnityCrossThreadLogger]4/16/2024 4:46:17 PM: K74UNEOZYZC7VGWRSOXZWT42MM to Match: ClientToMatchServiceMessageType_ClientToGREMessage
{
  "requestId": 197,
  "clientToMatchServiceMessageType": "ClientToMatchServiceMessageType_ClientToGREMessage",
  "timestamp": "638488971777989364",
  "transactionId": "4e36666e-8624-4e8b-98b7-e84c8d546408",

    The correct behavior is for two token copies ("Repeat this process once") of [Prickly Pair] to ETB tapped and attacking, and for two mercenary tokens to be created as the token copies' ETB triggers resolve. That didn't happen.

    Instead, only one token copy (instanceId 308) was created. Thus, only one ETB trigger to create one red mercenary token (instanceId 312).

    …

    85 votes
    13 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  5. Jump in Quest Bugged

    152 votes
    47 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Chimil Quick Draft Aetherdrift disappeared

    After playing 3 or 4 games (all wins) with an Aetherdraft Chimil Quick Draft, the event suddenly disappeared.

    8 votes
    3 comments  ·  Events  ·  Admin →
    How important is this to you?

  7. Store Indicator Light

    The light indicating new products at the store does not ever go off. I have paged through all of the tabs multiple times. It used to turn on for no reason whenever I got an Orb, but it would go out when I entered the store. Now, nothing I can do turns the light off.

    9 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Exhaust bug

    My opponent managed to exhaust his cards multiple times when elvish refueler was on my board and not on his. Can someone explain this ? is this supposed to work this way ? It was during a sealed event so I lost a game while I was not supposed to

    12 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  9. Aetherdrift companion not muting

    Aetherdrift robot dude still makes noise and animations even after muting player/companion

    12 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. App crashing when trying to download data

    SEP 12, 2024
    Game crashed in the middle of a match on my s24 ultra. Tried to go back into the app but said an update was needed. Updated the app and went into the client. It says download an additional 6.46mgs. As soon as I click the download button the app crashes. Tried 10 times so far, cleared the data and cashe and even uninstalled. Still keeps crashing when I click the download button.

    30 votes
    7 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. cant play triomes in chromatic cube

    The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????

    68 votes
    4 comments  ·  Events  ·  Admin →
    How important is this to you?

  12. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    238 votes
    45 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Constant crashing after new update

    Whenever I log into the client after the recent 9 GB update I assume in preparation for Duskmourn, the client is very laggy. When I click on another tab such as the deck tab, or even whenever I hover over the daily quest reroll, the client freezes and crashes, without me having to click on anything.

    30 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  14. Unable to sideboard in best of 3

    Unable to use the sideboard in best of 3. I tried to sideboard and the cards won’t get added into my deck. If I take a card out I cannot readd it either unless I clear the app and reload it

    37 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  15. Sudden Draw

    my opponent out tricked me and had the clear victory and as he swung his winning strike the screen said draw

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  16. Win recorded as loss

    I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.

    82 votes
    4 comments  ·  Events  ·  Admin →
    How important is this to you?

  17. Experience

    Weekly experience rewards aren't rewarding any experience towards mastery. Upon completion of winning a game the counter of weekly experience ticks up, the notification appears, however no progress is logged towards the mastery completion. I play MTGA through my Android phone and don't use any other devices to play. The expected event is obtaining 250-275 experience per win, however none is added to the mastery progress after the notification appears, which claims that it has been. Screenshots attached of totals prior to winning a match, notice of reward given, and evidence of no reward recorded.

    35 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  18. Achievement not registering

    Achievement “your go - win a game where you only cast spells on an opponent’s turn” completed several times and not registering.

    13 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  19. Tender wildguide not allowing to put counters on

    Tender wildguide wasn't allowing me to add counters to it. Only mana ability was allowed to work.

    45 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

  20. Duskmourne Alchemy Event Bug at 11/06

    Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
    For me, are already 3 events that I recieve the wrong rewards.

    18 votes
    6 comments  ·  Events  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues