MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10930 results found
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Game is freezing since the 9/12/24 update
After yesterday's update the game continues to freeze. I play the game on my windows based PC. I have uninstalled and restarted the computer but it continues to freeze and I have to wait for the "shut the program" or "wait for the program to respond" window to pop up before I can close the MTG arena app.
25 votes -
Duskmourne Alchemy Event Bug at 11/06
Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
For me, are already 3 events that I recieve the wrong rewards.14 votes -
Crash on load after Bloomburrow update
When the startup sequence finishes "loading initial scene" the application immediately quits to desktop. This has only occurred since downloading the Bloomburrow update a few minutes ago. There are multiple users on reddit that have reported the same issue: https://www.reddit.com/r/MagicArena/comments/1efx123/anyone_else_getting_a_crash_after_the_update/
22 votes -
post update - freeze - if i change to change quest or if i try to open a pack
After the update on Sept 12 I can no longer change quests (game freezes and needs to be restarted) and i can no longer open packs of cards (same result).
Many, many more random freezes but those two are consistent every time.
25 votes -
Can't change deck image after BLB update (Only once in a while actually)
Like title say, after the BLB update gone online, i could change the deck image only once in a while, rest of the time the drag and drop showed the "drag here a card to change the image" thing but it didnt change.
20 votes -
Stuck waiting for opponent
Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".
85 votes -
[Bug] Deck image doesn't change in Bloomburrow
- Start the game
- Chose "Decks" menu above
- Push "big PLUS" to create new deck
- Add one card to the deck
- Add another card to the deck
- Take second added card and drag it to deck image
Expecting result: Deck image changes to your second card image
Actual result: Deck image doesn't changeWindows 11, Steam
29 votes -
DAILY QUEST ROLL CRASH THE APP
After the update of today 13.09.2024, when i roll the quests, the game crash.
22 votes -
Mastery xp not adding
Mastery xp from weekly xp quest is not adding to my mastery pass total.
Also getting into contact with support seems impossible to get a direct fix.29 votes -
Cannot submit deck, trouble connecting in direct matches
Not able to connect in direct matches, notification saying cannot submit deck than kicked off.
156 votes -
Emmara, Soul of the Accord Convoke duplicate triggers
Emmara, Soul of the Accord is bugged when used to convoke cast a spell. When using Emmara to convoke, the triggered ability creating tokens produces multiple triggers instead of the single trigger.
Recreated in Bot Mode, with just Emmara on the board and Aerial Boost which produced 8 Emmara triggers.
15 votes -
MTGA Crashes When Casting Koma
Hello, as the title says, MTGA crashes on every cast of Koma, Cosmos Serpent. This issue occurred while playing on my iPhone and in the Arena Cube Draft. Thanks!
75 votes -
Game Crash After update
After the update to arena on 9/12/24, the game asks to download additional data. I clicked the download button and the game crashes and never downloads anything. Android, Samsung galaxy s22. I have powered the phone off, and tried again. It still did not work.
23 votes -
Jump in Quest won’t progress
The complete jump in 3 times quest will not progress. I have tried winning jump in then resigning ( repeated 3 times over). Then I had tried winning 3 matches on each jump in then resigning and did that 3 times but it did not progress so I have been stuck with out being able to progress for months now!
54 votes -
19 votes
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mastery pass rewards
Missing mastery pass rewards for level 6,7, and 8 Duskmourn
21 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
15 votes -
Mastery rewards not given
I'm not getting any rewards from Mastery. Unlocked it and got every reward until that lvl as it unlocked. After that, levels didn't give any rewards at all (Missed 2000 gold coins, 2 mythics and a duskmourn pack currently)
17 votes -
missing mastery pass rewards
not getting all my mastery pass rewards from duskmorn, am missing at least 2 packs, 400 gems, 3 orbs and 1 pet, it started at level 34 and i just leveled to 40 and only received the bonus pack for the level but none of the rest of the rewards for the level
19 votes -
Im not getting the Mastery Pass Rewards
I have the Mastery Pass yet I am not recieving rewards from it. From level 30 to 40. Please help
18 votes
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