MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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14697 results found
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No timeout for opponent
In a draft game, opponent made no play in game around turn 12ish... The timer icon appears for them, but no timeout bar ever appeared. My internet is working (per websites in browser).
7 votes -
Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!
Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!
18 votes -
Full Control Mode deactivates itself
Just lost another match, because Full Control Mode deactivates itself. A lot of times I can prevent those losses, because I press Ctrl like a maniac during the same turn. This time I activated Full Control Mode in my first main phase, then attacked with Gallia of the Last Dance. I had no chance to play my card before the triggered ability resolved, resulting in having to discard unlucky exactly that card. Normally I would play it with Gallia's trigger on stack. Really frustrating to lose a game and my ressources for that event (1.500 Gems) like this. Please fix!
…
21 votes -
No lands in limited
PLEASE FFS once do your job!!
Check the log file. This cannot be happening!!! It is statistically impossible!!!!
First game mulligan 4 lands into 2 lands keep with plays, never draw another land.
Second game keep 2 lander with 3 plays, go to 26 cards left in library never draw third land.
Come on!!!
You have to be refunding these things....
16 votes -
game froze during draft game
Games froze during draft game, i disconnect, and when enters it remains in the same froze game. I cannot play.
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Log20231125_093735.log 1881 KB -
Log20230524_220734.log 1019 KB -
Log20230524_222907.log 1019 KB -
Unbenannt.jpg 896 KB -
Capture+_2021-02-14-18-18-41.png 3648 KB -
Capture+_2021-02-14-18-18-09.png 3603 KB -
Log20201028_095736.log 681 KB -
Log20200416_131905.log 31 KB -
Log20200318_164212.log 22 KB -
Log20200222_124120.log 94 KB -
Log20200206_185209.log 772 KB
125 votes -
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Opponent Mirror Matching
- I build a new deck
- I play a mirror match, sometimes for several games in a row
Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…20 votes -
can not mute players
The mute function stops working after the first game now. After the last update mute no longer works correctly in that after the first game that one mutes a player the mute button stays on mute for the next game but does not mute the next player at all. In the game after a player is muted the new opponent still can post emote and their pet is still active, the option for unmute only available. Clicking unmute in an attempt to mute again does
note do anything.11 votes -
Game Froze
Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.
46 votes -
Alseid of Life's Bounty sacrifice cost not triggering after activation, All That Glitters appears to be giving more than +1/+1
Alseid of Life's Bounty sacrifice cost is not triggering upon activation as expected. Within five turns, my arena opponent had the following cards on the field under their control:
3x Alseid of Life's Bounty (one with summoning sickness)
1x All That Glitters (attached to 1 Alseid)
1x Sentinel's Eyes (attached to the same Alseid)
1X Season of GrowthI saw the single enchanted Alseid go from a 1/1 to a 2/2 (with Sentinel's Eyes) to a 9/9 after playing a single All That Glitters on the same Alseid. I could see 8/8 being the case (+3/3 for 3 Enchant Creatures,…
9 votes -
Opponent segregation makes this a very unenjoyable game. Program chooses opponents based on decks used. Needs to be random.
The deck I use determines the deck I will face. This is unrealistic. Opponent selection should be either entirely random or by deck ranking based on performance. As things are, a deck becomes boring because it faces ONLY the same type of deck over and over again. A few decks fall into the program's algorithm for multiple deck types and that is more enjoyable, but it only makes the opponent selection algorithm obvious. MGTA needs to be more like MTG real-time in opponent selection - random or by deck ranking.
27 votes -
Level up but didn't recieve Mastery Pass Reward Mythic
Level up 60 but didn't recieve Mastery Pass Reward Mythic card
59 votes -
Level up but didn't recieve Mastery Pass Reward Mythic
Level up but didn't recieve Mastery Pass Reward Mythic
40 votes -
Game just skipped through my turn
The game just skipped through my turn, i had a mountain and dropped a forest, went to drag the wolfwillow to play and it just skips through the rest of my turn
47 votes -
Kaya's ghostform failure
Adding to the reports. Kaya's Ghostform is currently not working at all. Had my commander exiled with Etrata with the ghostform attached. It didn't trigger. Please fix this.
35 votes -
Kaya's Ghostform vs Prism Realm
Kaya's Ghostform did not trigger when Prism Realm exiled the creature it was attached to.
22 votes -
Game froze when opponent's timer ran out
Stuck in Time-Out
Opponent is attacked and not reacting. Time out is stuck. Nothing happens
89 votes -
Game got stuck after opponent timed out
Opponent not losing game after timing out. I'm playing a game in traditional draft and my opponent decided to quit mid game (before losing). Captured the log. Don't want to concede because then I might lose the match.
39 votes -
Kaya's Ghostform Not Working As Intended. MAJOR BUG!
Kaya's Ghostform was on Eidolon of Hate. Opponent had Leyline of the Void and then played Legions End. Eidolon did not return like it should have.
16 votes -
Kaya's Ghostform vs Glass Casket - Creature Didn't Return Upon Exile
Kaya's Ghostform vs Glass Casket - Creature Didn't Return Upon Exile
Murderous Rider had Kaya's Ghostform attached but when exiled by Glass Casket Murderous Rider did not go back to my battlefield.
JackTupp is my screen name. Forget opponent. Match was approximately 8:30 PM EST.
26 votes -
Banned card played in standard que
I was playing a standard que a few minutes ago, and my opponent played field of the dead. I do now know how they did so, but to the extent of my knowledge that card is banned and should not be played.
I have attached the log report an a picture of the field in question, and would like to request a refund of the standard event.
10 votes
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