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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1616 results found

  1. Duplicate Protection BUG when opening packs in 2022

    It seems there's a problem with Duplicate Protection when opening packs in 2022.

    I opened some packs from different sets, and ended with opening a few Kaldheim packs.

    When I opened the final Kaldheim pack I got 20 Gems according to the Arena GUI and the message I had all Rares for the set, but this is not true as I have NOT got 4 copies of all Kaldheim Rares!

    It made me stop opening any remaining packs...

    The problem occurred between 3/6/2022 10:30 CET and 3/6/2022 10:37 CET.

    I have attatched my Arena log file.

    Can you please let…

    5 votes

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  2. Gems when not all rares collected

    I received gems instead of a Rare/Mythic when I had collected all the cards from that set, knowing there is still one I want - hence why I'm buying that set - and because the second pack I I opened gave me another rare. It clearly says on the gem card that I would have had to have collected all the rares and mythics.

    This is not my screen shot, but it shows the same thing for the gem card.

    https://i.redd.it/p1l2lb06lkh81.png

    I want my rare/mythic please.

    9 votes

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  3. Zilortha + Godzilla skin

    Would very much like to get my Zilortha and the godzilla skin i had back its gone from my collection and since you cant even craft godzilla skins it really ****** me off.

    played with it while Ikora was legal in Standard and i know for a fact i have at least one copy of everycard in Ikorna because i loved that set.

    2 votes

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  4. stop rebalancing

    All this "rebalancing" of cards has got to stop. One of the fundamental characteristics of any card game is that the cards aren't supposed to change. Once you learn what a card does, its cost and abilities, you shouldn't have to worry about it suddenly changing on you. And then what's to say it might not be "rebalanced" again after that? Banning a card is one thing, tinkering around with it because you screwed up the competitive balance when you created it is quite another. Stop punishing players for your own lack of proper playtesting. You are going to continue…

    3 votes

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  5. Midnight hunt basic land card styles

    Hello,
    i missed the card style of basic lands from the set midnight hunt.
    Is it possible to bring them to daily deals?
    So i can add them to my collection.

    2 votes

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  6. BUG

    Hi,
    I don't know if call it a bug but since the start of the new expansion Kamigawa: Neon Dynasty I opened around 100 boosters and I've founded only 2 mythic rare cards. I already asked the support service if is possible to see the statistic regarding the mythic rare opening in boosters, but they bounced me here. According to the main site, the rate of opening a mythic rare in Kamigawa: Neon Dynasty should be 1:8.
    Is anyone experiencing the same?

    2 votes

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  7. Not able to add standard legal version of esika's chariot

    I have been sitting here for 30 min trying to figure out how to add the standard legal version of esika's chariot that I crafted a playset of to my greasefang deck. No matter how I search it only shows the redesigned version available to me and makes my deck invalid. I can find the normal version in my collection but it won't let me put it in a deck. Please help getting frustrated as I spent all my wildcards building a deck I can't even build.

    5 votes

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  8. Card purchased in daily deals with coins removed not showing as purchased

    Purchased Voice of the Blessed thru Daily Deals and it's not showing as owned/collected. Coins were removed from my account. I've been waiting so long for this card :(playing on iOS -- screenshots attached

    5 votes

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  9. Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?

    Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?

    5 votes

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  10. Bought card bug

    I've bought one card a week ago or so at the "dily offers", and the card never appears for me to choose.

    4 votes

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  11. Cards not received

    There are cards I have not received. I purchased planeswalkers package for 4000 coins in the daily deals a few days past and never got my green shrine from the mastery tree second slot. I also purchased environmental sciences from daily deals and never received it. I use iOS . Play mobile . I get the same results every time I purchase deals. Why am I not getting the cards? Why is are my coins gone if I didn’t get them? The four planeswalkers were from kamigawa . Tezeret and 3 others. There are no work around. Please give me…

    5 votes

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  12. Brawl

    Inconsistencies with the Brawl format.

    Hello everyone, my name is Onnik Islikaplan, and I’m an aspiring content creature. Specifically, my category of content is Tournament Organizer. I’ve been organizing a few tournaments within a Facebook group, and all of the matches are played on Arena. Currently, my next tournament is for the format of Historic Brawl.

    At least, that’s what I’d like to call it. Unfortunately, myself and all 90 of my participants have been experiencing several complications when it comes to practicing for the tournament. The way the tournament will be run is by Direct Challenging each other, but…

    15 votes

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  13. 相手が無限コンボを行っているとこちらがタイムアウトで負けてしまう

    相手が勝ち目のない状態で無限コンボを決め遅延を行う。
    こちらはスキップしてインスタント等もなく操作を行っていないにもかかわらず、こちらが何も操作してないために負けになると警告を受ける。

    警告後も相手の無限コンボは続いており何も操作できず
    20分程してこちらにターンが戻ってきた瞬間敗北になった。

    3 votes

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  14. Touch the spirit realm

    For an unknown reason "Touch of the spirit realm" is not working on "Edgar, charmed groom". You just can't cast the "Touch of the spirit realm" on it, likke if the creature was not on the table.

    I think it's a bug.

    3 votes

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  15. Cards changing to Alchemy Version

    When i set up my standard deck with Cosmos Elixir, they keep changing to the Alchemy version of the card. I have top go in and remove them and add the standard version back to the deck. It usually happens when i change decks.

    4 votes

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  16. Can you tell me what mythic card did i got in level 5 neon mastery

    Can you please tell me what mythic card i got in my level 5 neon mastery reward as i didnt get the pop up as usual?
    Regards
    André Nunes

    2 votes

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  17. Cannot Add to Decks

    The "Add to Decks" button does not work in several event pages.

    14 votes

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  18. Hate playing against 250+ card decks

    I think my win percentage against people with 250 card decks is 0%. It feels like 250 ways the AI can rig up answers against my deck. Seriously, come on.

    5 votes

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  19. Missing cards

    I am missing cards from my collection. Half of my decks are saying they are missing cards.

    9 votes

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  20. Am not receiving new cards

    After opening packs and purchasing cards from the store none of them moved into my collection even though the packs and gold are consumed.

    2 votes

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