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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2488 results found

  1. Broken constructed rank

    I won 2 games in a row (for once) and didn't progress in rank. Currently stuck in Platinum Tier 4 just one step before Tier 3. This happened in Historic BO3.

    8 votes

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    1 comment  ·  Events  ·  Admin →
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  2. color challenge 5 unable to find opponent 

    1.   Inactive arena account completed red and green challenges last year came back to the game and completed 3 remaining challenges up to part 4. Now I am unable to find an opponent for challenge 5.

    2.   Tested on PC and iOS same result

    3.   When I queue for the 5th challenge it begins to search for an opponent the maximum time I waited was 40 minutes and I was unable to find an opponent in that time.

    4.   Find an opponent and allow me to complete the color challenge.
    9 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Premier Draft

    Received Network error when trying to "start" the premier draft event.

    17 votes

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    8 comments  ·  Events  ·  Admin →
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  4. Gems not awarded for drafting excess of 4x on rares and mythics

    When drafting, gems are not being awarded when drafting rares and mythics above 4x.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  5. not receiving rare ICR from midweek magic

    I didn't receive a rare ICR from the first win in midweek magic, it didn't show anything and the gem count didn't go up. In collection there is no card with the gold halo and the "NEW" header.

    11 votes

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    3 comments  ·  Events  ·  Admin →
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  6. Daily Wins Didn't Reset

    The daily wins didn't reset for the day. I previously had 7 completed Daily Wins and it gave me a new daily quest though it didn't reset the Daily Wins.

    320 votes

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    115 comments  ·  Events  ·  Admin →
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  7. Deck strength matchmaking in historic brawl

    The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Season end packs and gold not accredited

    Seasonal packs and gold have been been credited but card styles have for the season

    3 votes

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  9. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    7 votes

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  10. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    11 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  12. End Season Rewards

    Did not received packs this season on rewards

    14 votes

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    2 comments  ·  Events  ·  Admin →
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  13. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー：イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    OSはWindows10。　ＰＣの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    2 votes

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  14. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー：イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    ＰＣの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    6 votes

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  15. ランク報酬もらえない

    ８月１０日でランク一回締切あったにも関わらず
    ランク報酬が配布されない
    それぞれ
    プラチナ、ゴールドだが何も貰えず

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  16. Draft event not giving daily win rewards

    For the 15 win Daily quest, when I am playing a draft event the winds count towards the 15 for the day. Yet I am not receiving the coins or experience (at least, not sure if I’ve noticed about the card rewards). I noticed this over the last two events that I participated in.

    IOS

    I can reproduce this by winning in a draft when I have less than 15 for the daily quest.

    I have tried restarting but my gold and experience do not change when I log back in.

    5 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Disconnect during draft match

    Windows 10
    Got disconnected during the bo3 match, opponent had priority, they've spent one of their timelimits (hourglass), the next one didn't appear on the screen.
    I was about to win the round in match, so its quite disappointing

    3 votes

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  18. Incorrect number of card styles rewarded for Yawning Portal

    I have played in a number of the Yawning Portal Events, and twice when losing I only recieved 1 card style, despite the rewards showing I should have recieved 2. Ultimatly I am missing 2 card styles.

    277 votes

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    243 comments  ·  Events  ·  Admin →
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  19. no traditional sealed button

    The traditional sealed button is not there. I try all the different ways to look for the traditional sealed event and I can't find it.

    2 votes

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  20. Traditional Draft doesn't count toward limited rank

    I've been playing Traditional Draft of AFR since it came out, and only just realized that my limited rank is "you need to play a game to get rewards". Turns out, only playing Premier Draft increases your rank. I have to assume that this is a bug, because the alternative is that you looked at the most common limited format in MTG and said "yeah, that's not really limited".

    7 votes

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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues