MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2484 results found
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Se desconecto y perdí mi torneo
Les comento que no es la primera vez que se apaga o se desconecta de la nada el programa pero requiero me regresen mis diamantes usados para el draft ya que no es culpa mía que se salga de la aplicación y que no quiera volverse a conectar
2 votes -
Traditional Draft
I paid 10,000 coins for a traditional draft and was disconnected.
Now Traditional Draft is off the schedule and I'm out 10K Coins.9 votes -
Can't see BO3 ranked options for standard or historic
As the title suggest, I can't play BO3 standard or historic ranked matches since I installed Arena in this laptop, only BO1 for both formats is available.
3 votes -
Took two cards at once in Arena Cube Draft.
While doing an Arena Cube Draft, I was hover-dragging a card I was going to put into my sideboard. While I was hover-holding it, the draft timer reached 0 and I let go of the card. What ended up happening is the card that Arena had "Auto-selected" for me went into my deck and the card I was holding went into my sideboard. To clarify, my image shows 16 cards taken from the first 15-card pack. Later, I noticed I got two last picks. My pool now has 46 cards. I can't be mad because it worked out for me,…
2 votes -
I would love to see Pauper a little more this summer!
I am a big pauper fan, and every time I log in I check to see if it's up! I really want to check out pauper/standard pauper on arena each release, because there are a lot of really cool commons. If pauper was a little more frequent, I would really appreciate it!
5 votes -
bug and connection lost during match
in the first match of last event ,played at 15:00 on 8 June 2021, a strixhaven draft, the connection to the server was lost several time, so for me was impossible to play and I lost, then I lost the whole event
4 votes -
Bug: Victory Constructed rank game WIN reduces rank instead of increase
BUG: In Constructed rank play I won a victory and my rank was DECREASED by one. It should be increased.
This happened twice yesterday. Today I captures a log.2 votes -
Bug: Victory Constructed rank game WIN reduces rank instead of increase
BUG: In Constructed rank play I won a victory and my rank was DECREASED by one. It should be increased.
This happened twice yesterday. Today I captures a log.8 votes -
Won't Load last stages of the color challenges
When you finish all the color events and get to the last stage just has Connecting to Server and doesn't connect. Forces you to Alt+F4 to even open the game again. Happened for 4/5 colors so we can't complete them.
5 votes -
Impossible to finish the color chalenge
After playing the first 4 match of every color, after clicking play for the last match (of every color) the game is stuck on "waiting for server" forever.
So the game can't be played until I finish this color chalenge.
Macintosh Mojave 10,14,614 votes -
No puedo combatir en el Desafio de Colores
Buenas, ya desde hace varios días al querer entrar a batallar en el Desafío de Colores, una vez elegido el color, el juego no avanza hacia la etapa de batalla. Tal y como muestra la captura que envío, en la pantalla aparece la leyenda, "esperando al servidor" pero no pasa de ahí. Y por lo tanto no puedo batallar y conseguir los premios diarios que dan.
7 votes -
カラーチャレンジ
カラーチャレンジ5戦目が、サーバーの応答待ちで
動かない19 votes -
Non-Standard Cards in Standard Ranked
Dear Wizards/MTG Arena
Please can you remove non standard cards from Standard Ranked matches. I believe if the name of the game mode is "Standard Ranked", players should be playing Standard legal decks. If I see my opponent is using one of these cards, I take a screenshot of the card and auto concede as I want to play standard games, not historic. As a result, my rank has gone down dramatically, causing me to be playing against players more likely to be running these cards, and so am stuck in a downward spiral.
I understand new players need cards…-
27 May 2021 - Murder.png 2622 KB -
27 May 2021 - Winged Words & Soulblade Djinn.png 3312 KB -
27 May 2021 - Woodland Mystic.png 4140 KB -
28 May 2021 - Fencing Ace.png 4102 KB -
28 May 2021 - Raging Goblin.png 4087 KB -
28 May 2021 - Angelic Guardian.png 3503 KB -
28 May 2021 - Murder.png 2958 KB -
28 May 2021 - Murder 2.png 3270 KB -
28 May 2021 - Rampaging Brontodon.png 3377 KB -
28 May 2021 - Soulhunter Rakshasa.png 3302 KB -
28 May 2021 - Murder 3.png 2924 KB -
28 May 2021 - Tin Street Cadet.png 4172 KB -
26 May 2021 - Fencing Ace.png 4164 KB -
26 May 2021 - Impassioned Orator.png 4123 KB -
26 May 2021 - Zephyr Gull.png 3077 KB -
26 May 2021 - Colossaal Majesty.png 3353 KB
11 votes -
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game win counted as win and loss after cancelling matchmaking
Platform:
- PCInitial State:
- record of 2-1 in Ikoria Quick Draft
Steps:
- queued up for a game in Ikoria Quick Draft
- state changed from waiting to "entering match..."
- waited at this state for two minutes (see screenshot)
- pressed cancel
- observed stated of Ikoria Draft Event screen and saw my record was 2-1
- queued up again for Ikoria Quick Draft
- played and won against opponent
- was taken back to home screen for Ikoria Draft EventExpected Result
- record of 3-1
Actual Result
- record of 3-2, so it seems as…11 votes -
Missing third daily quest
Hi, I play on android and for a couple of days I only get two daily quests and a weekly one. The third daily quest slot is always waiting for a new quest, even though the timer is at 00:00 see screenshot attached.
Please also note that the game crashes really often on android i.e. every 2nd/3d game.
Best,
Udo6 votes -
Server Disconnect at P1P1 of Strixhaven Premium Draft - Unexpired access token error
My game froze at P1P1 of a Strixhaven Premium Draft and I was not able to reconnect until pack 2, which left me with a bunch of random auto-picked cards from pack 1. I got the following error:
A unexpected problem occurred (Error code: Trying to get unexpired access token but we're not logged into an account.). Please try again.
Please refund my gems for this draft. Thank you.
2 votes -
Time Turn Limit
Why is there no time limit on turns in events like the Stryxhaven one going on now? I have been waiting 5 min for them to Click next on a game winning action and they are not due to them losing.
4 votes -
Game Crash and asset error resulted in draft game loss
I was playing a Quick Draft game when opponent using Introduction to Annihilation on my Bayou Grouff crashed the client. On relaunching I got the Asset Error problem which took so long to load that I lost the Quick Draft game
3 votes -
Could not choose draft pick
i was picking the card from the first booster of my premier draft when the system didn't let me pick the card, when i tried to exit and come back all the card have already been selected, and i couldn't create my deck of magic
8 votes -
ドラフトで相手が投了し勝利したのに敗北の結果でした。
ドラフトで相手が投了し勝利したのに敗北の結果でした。
16 votes
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