MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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840 results found
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incorrect rewards
Twice in two days I recieved cards with lower rarity than i was supposed to recieve. Midweek magic gave me an uncommon instead of a rare and I did not recieve a mythic in a mythic booster.
1 vote -
1 vote
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Store Daily Deals disappear before the posted expiration time (<24 hours)
Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.
1 vote -
no three steps ahead alternate style
I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.
1 vote -
Crashing while opening boosters
I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…
1 vote -
Golden Pack Progress
Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.
2 votes -
Loading Store in iOS app causing program to force close/crash
1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.
1 vote -
mastery pass
In the mastery pass, you could previously see which locked rewards you would unlock (because of your current mastery pass level) if you purchased the mastery pass right now. This is no longer shown for me, only the level 0 rewards are shown. I see no reason why this would be removed.
1 vote -
mythic
I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.
1 vote -
gems
In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before
1 vote -
Gem purchase unsuccessul -> endless "waiting for the server.."
Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.
1 vote -
Empty code deck
I claimed a code of 2 decks but for some reason one of them is empty, and i dont have de cards from that deck in my lybrary neither.
1 vote -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.3 votes -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
1 vote -
unable to purchase anything from store
Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.
I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.
2 votes -
bought a mitic pack and didnt receive a mitic card.
bought a mitic pack and didn't receive a mitic card. I received a gold token
2 votes -
MTGA PC client doesn't let me buy gems in the store
Your store has been bugged for MONTHS. The ability to buy literally anything on the PC client is bugged. PLEASE FIX
1 vote -
card styles and duplicate protection
Apr 16, 2024, 10:55 AM PDT
today Outlaws of Thunder Junction was released and I purchased card styles for the fast land duals.
Then I found out that I cannot apply them to Concealed Courtyard Spirebluff Canal Blooming Marsh inspiring Vantage Botanical Sanctum from the Edition Kaladesh.
(I already had crafted a playset of all these cards)Should everyone really craft the same cards again from edition Outlaws of Thunder Junction in order to be able to use those new card styles ?
Is this a bug or "works as designed" ?
Actually it does not make much sense to purchase…1 vote -
Golden boosters lost
Hello,
I bought boosters from the new extension and received 5 golden boosters. They disappeared from the boosters section after the update. Can you give me back these boosters please?1 vote -
Pre-Order Packs missing after update
Seems like there’s a bug in the store.
Bought outlaws pack bundle which is missing after update. Mastery Bundle appeares to be activated.
Sent order details to customer service, did re-install and validated bundles again. Cards / packs are still missing.
1 vote
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