MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
3205 results found
-
Matchmaking failure
I waited over five minutes and could not get an opponent, and when I entered a match, I could not see my cards.
11 votes -
game won't continue or end
The game get's stuck in the loading screen and when it does load into a match, it gets stuck in the mulligan phase as if the opponent isn't there and will run the timer, but not end the game. when I try to concede to go back to the home screen it does not end the game.
10 votes -
matchmaking
There is an issue with the matchmaking server. I've attempted to join the Ranked Standard queue multiple times from two separate devices (laptop with Windows PC and iPhone 15) and each time it's either taken an extremely long time to connect or doesn't connect at all. And even when it finds an opponent, the game simply stalls at the opening screen prior to where you pick a hand.
15 votes -
after match making one player will time out then the game freezes
fix please after match making one player will time out then the game freezes
15 votes -
Games freezing
my matches keep freezing after deciding to keep the hand. Neither me nor my opponent get to play the first move, the timer runs out and then the client freezes or crashes
21 votes -
Game keeps getting stuck
The client is getting stuck during gameplay. For example I'll load up a match and the game board shows up but then it doesn't advance it just stays there. Then the timer will appear like I'm the one slowing the game down but when it runs out nothing happens. I've also had it where I'm in the middle of a game, one of us puts a card on the stack, and then the game just gets stuck. It's not freezing per se because all of the game elements are still moving it just won't progress past that point. When I…
29 votes -
Draft event changed mid event
I purchased access to a Final Fantasy quick draft using gems, only for each game to get stuck in the mulligan step, if I even got matched and the game made it that far (sometimes I would not even see the first draw). Timers would run out the first time and the game would get stuck there until I quit the app after 10+ mins of waiting for something to happen. The event was supposed to last for another 43 hours when I signed up. Now I entered the app again to see if anything had changed, when I tried…
7 votes -
Omniscience games don’t start
Games load in and don’t get past opening hand. Game crashes out and reloads in main screen
8 votes -
Not able to start matches
Everything I try to start a match I can not get to the actual game play. It either queues for a long time or does match, ask if I want to go first then just sits on the main game play screen never drawing cards.
9 votes -
Opening hand is missing
After match creation was made, the first screen after the "battlefield" loads, is where you select your hand or mulligan. This overlay/splash screen is missing! Nothing happens after that. You can emote, view deck, or click setting.
7 votes -
Games don't start
I can't get any game to start on Android. When finding an opponent, I enter the game, but the game does not start. I end up with the attached screen. Games against sparky seem to work. I get stuck into this screen. I can't get out of this. I can't resign from it. I have to exit the game and restart the whole app.
11 votes -
Cards not dealing at start of new game
Bug report for December 28th, 2025, 4:25pm, Central time. I've dropped into a number of games today where there's either an extended attempt to connect with the other player or the game loads but the cards are never dealt. Eventually I get a timeout timer that drops to nothing but remains without giving me a strike. When checking the status of the decks for each player, all values are at 999 (see attached image).
8 votes -
Bug
- I start a standard match.
- Both on PC and on IOS on my phone.
- Game freeze before the first hand is shown. The timer starts running, but the game state is still frozen. I can't concede.
- The expected result is to be able to play the game.
7 votes -
App freezing
Can’t play a game; sometimes gets stuck on the loading screen and sometimes loads a player but then no one can play cards. Tried restarting my phone, restarting WiFi, logging out and then back in, deleting and redownloading the app, closing all other apps, and it’s still happening
7 votes -
premier draft
Was able to start a premier draft but game is stuck on opening hands, timeout is stuck flashing about to run out constantly, don't want to lose because of a bug so I've just been sitting here for like 30 mins and just as I've typed that the event has closed, I cannot see it and my token is gone.
4 votes -
Bug - Can't play since just before 5:00 PM EST
Since my draft failed around 17:00 EST, I have not been able to have a match.
The client freezes at the opponents hand selection, without showing me my card selections.
This has happened 3 time since 16:45 pm, and add the draft that I lost my admission to.7 votes -
Service down
no gameplay possible
10 votes -
Avatar Limited draft redeemed now event missing after deck drafted and 30 mins of queuing wasted.
Just spent 10k currency and built the limited draft deck, spent 30 mins queuing and now the event is missing along with the drafted deck.
4 votes -
Systems are not "operational"
For a company that gets as much income as yours it is shocking that you cant even get your status page to properly reflect the games status - matchmaking is down. And it is a repeated "suggestion" here that the status page shows nothing of any worth.
9 votes -
Arena Gameplay not functional
The game will not allow you to play a match, concede, mulligan, or sometimes even draw your starting hand. The only way out of Arena is to tab out or alt-F4 to close the client completely. This is happening across multiple devices on the same network.
10 votes
- Don't see your idea?