MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3205 results found
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Final Fantasy Draft Not Showing Up
The Final Fantasy Premier Draft was available just 10 minutes ago. I was waiting in the queue but no one was showing up. I cancel and tried again. It gave me a network error and when I rebooted the app the event was gone. The event should have more than 40 hours left before leaving. Please help. I do not want to lose the gems I used to enter this event.
2 votes -
Omniscience Draft never starts
Playing on PC, whenever I initiate a game in omniscience draft, I am paired against someone... and then there is eventually a timer that goes down to nothing without me having been given an opportunity to do anything like accept my hand, let alone take a turn.
It is my opponents timer (I think), but it does not result in a draw or victory for me, just stays in that state until I eventually close the game. When I reopen it, there is no loss or win for me, and the same thing happens the next time.3 votes -
server issues
I can't seem to play the game. Each time I get in, it shows like the opponent is trying to choose to play or draw first, either my timer starts to run or theirs, and once the timer runs out, it just stays in that mode, and you cannot concede. Also, after each different screen change, it tries "connecting to server" and my Wi-Fi is fine.
9 votes -
Games Start Without Options, End Up Timing Out
When trying to play a game of standard on iPad, I get matched with an opponent and sometimes get to select my hand, but then don’t receive any further prompts. After some time, the timeout clock shows up and eventually runs out, but I still never get to act. Once the timer runs out, there isn’t any further visual indicator, and the game does not end.
I’ve tried starting a few games today and haven’t been able to get to the point of being able to play cards yet.10 votes -
Avatar Premiere Draft missing
Premiere Avatar draft (and someone else said Final Fantasy) are missing suddenly.
7 votes -
The Black Sun Appa Compainion is busted / affecting match loading. I have logs.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.Is what I get in the logs over and over, matches never get past mulligan.
Posted a request earlier, but then looked at the logs and this is the problem it seems.
1 vote -
Match not loading
4th game in a row where the game has failed to move ahead past either the loading screen, first turn player, or opening hand.
9 votes -
Freezes
Havent been able to play a game for 2-3hrs. The game just freezes every time I try to start a new match.
5 votes -
premier draft event disappeared after drafting
I'm on PC, paid 1500 gems for a TLA premier draft, drafted all cards as normal but received an error when trying to save my deck. After restarting client, TLA Premier is no longer in the events list and my gems are presumably lost.
3 votes -
I need a refund
The game does not work. I have payed 1500 gems for an Avatar Premium Draft that i can not play, and now the event have even been taken down. Give me back my gems.
3 votes -
event not appearing
I was playing in a premier draft eventn when the queue suddently stopped finding matches. The event also disappeared all of a sudden.
5 votes -
game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match
game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match right before
6 votes -
Matchmaking broken for Arena Direct?
I've been waiting for almost two hours for a match to fire for the Avatar Arena Direct event. Never had to wait for more than a few minutes before.
6 votes -
stalling
12/28/25 The arena servers is stalling 3-4 games now , loads fine up to the mull stage , seems like the opt is stalling , but they don't get the option to choose ,.,I've loaded the game three times , still the same. WHATS going ON ? anyone know ??
15 votes -
Games not loading. Sparky won't go away
Sparky has not gone away for WEEKS now. I've been playing for years. Sparky is useless to me. And today gameplay won't even load on VS matches. WOTC sucks. Get more devs on this game. The company makes enough money to where this game should run flawlessly. I feel like we're all shouting into the void and nothing will get done about it but WOTC will still gladly take our money.
9 votes -
Can't enter games for long time (cancel after 11+ min) or can't play when entering
I can't suddenly play. Got up to 9/15 wins, but now I either can't join games or when I rarely enter the game I don't either get cards. Or when I get cards, the game is frozen waiting on opponent to decide if to mulligan, even after the timer has expired. Tried ranked and regular alchemy with two decks. Restarted phone. Fixed game files. Checked that I have latest update in Google store.
12 votes -
Match won’t load
Match won’t load. At first I thought it might just be historic gameplay (perhaps Arena is overloaded with something else) so I (paid 8,000 gems) entered the win a box draft and it’s not loading either. Am I sol for those gems now? Hoping you fix the bug so I/we can play the game :(
14 votes -
Final Fantasy Quickdraft Error
I was trying to run through a Final Fantasy Quickdraft, but I the matches I load into don't present starting cards, and I can't exit. I don't want to take a loss for this match I can't play.
5 votes -
Cant do any actions on arena omnisciense draft avatar
While playing omniscience draft on my Android phone, I found and wasn't able to do any actions, and eventually timed out. This happened 3 times in a row making me loose the draft... I had 0 defeats
4 votes -
bug: client refusing to begin games
5 games in a row the MTGA client refuses to allow me or my opponent to begin the game. Player.log attached.
20 votes
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