MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3205 results found
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Game will not allow neither opponent or myself to choose a hand and start the game
In the initial phase of choosing our hands, neither opponent or myself seem to be able to move past the "choose hand" or "mulligan" phase, and the enemy timer for them to make their decision gets stuck at the final countdown phase, and I am not able to start any of my games.
16 votes -
Matching takes too long or matches and gets frozen at the beginning of the match
Either it is matching for too long or matches and gets frozen at the beginning of the match
16 votes -
Online matches not working
On IOS, online matches not working. Crazy / freeze at the stage of deciding turn order. Tried uninstalling and reinstalling, no change.
13 votes -
Online matches not connecting.
Online matches on IOS are freezing at the stage of choosing which player goes first. Tried uninstalling and reinstalling, no change.
12 votes -
vs Historic and standard vs battles won't work. you get to the battle, mulligan, then it just sits there forever
vs Historic and standard vs battles won't work. you get to the battle, mulligan, then it just sits there forever
10 votes -
Talk to us!
Why are the game not working, and why are no Wizard people responding!? There are plenty of reports, fix your **** game and let us know that you are working on it... I demand some refund, throughout the last year or so i have had many games end in loss due to these kinds of shutdowns where the system is not working, but Wizards of the coast is not acknowledging the problemts...
buuuuuuuh8 votes -
Can't play games
Queue times seem unusually long, and when I do finally get into a game (in any mode, both constructed and limited), nobody seems to be able to make any choices on keeping or mulligan hands. Sometimes hands don't even show up and I see only an empty board and stats that say both players have 999 cards in hand, 999 cards in library, 999 cards in graveyard etc. Can't play any games at all.
15 votes -
Can’t Play the Game at all
Whenever I try to play any type of mtg game like historic I find an opponent but when I enter the match I’m stuck with no cards and I can’t do anything they don’t have cards either but my time runs out but the line disappears also I can’t even concede it won’t let me I’m on IOS I don’t know how to fix this and also some times if I get cards I can’t play them and my time runs out but never actually kills me
11 votes -
Braw Challenge Game Stopping
While playiing the Brawl meta game challenge tge game either didnt start after mulligan decisions or it just stopped midgame with no rope
restarting the game and machine brought be back to the game but when starting a new game the error occured again
this happenend around 4 or 5 times
5 votes -
Client not pairing for matches
Client not pairing for matches.
9 votes -
Beginning of match bug
At the beginning of the match, no hand is drawn, no ability to concede, and the timer runs out but doesnt end the match, and all counters are at 999.
9 votes -
Game freezing
Game freezing as soon as I enter a match.
16 votes -
Connection Issues
Despite my connection being absolutely fine; able to access the internet with normal speeds, when I connect to an opponent I either get no hands loading in (i.e the mulligan screen, shown in image 1), or my hand loads after mulliganing, but then I get the timeout bar which just sits at 0 (shown in images 2 and 3). I've gone from playing consistently for a several hours to now having not been able to play a single game for an hour and a half.
7 votes -
Softlocked as soon as match starts
Unable to progress the game from start of match. Timer runs out on mulligan timer without ever showing cards, cannot concede. Version 2025.54.0.10689.1214342
8 votes -
new
Something is wrong with the servers.
7 votes -
Blank board on game start after disconnect
PC - standalone client. I was disconnected after AFK-ing for about 20 minutes during a quick draft event. After reconnecting, I entered a game and the board was just blank. I was never shown the opening hand of given options to mulligan. The timer started to run but when it reached the end it just stayed there indefinitely. Adjusting settings had no effect. Eventually, I emoted and that triggered a reconnect which brought me back to the event screen. Game result was null.
4 votes -
After hitting the "Play" button, goes to match but nothing happens
Quick Draft FF. After hitting the play button, goes to the game screen, shows opponents name and avatar, but nothing happens, cannot do anything, cannot even concede. Play on PC
5 votes -
Match do not start
Can't start a game or even concede at Historic matches. I'm trying for hours and the MTG Arena Status page says everything's fine. The opening hand do not load. Nothing ever happens. It appears to freeze eternally. I have to ctrl + f4 to close it, otherwise, I'm just stuck.
4 votes -
MTG Arena Status - not working
The website https://magicthegatheringarena.statuspage.io/ is not working probably. When i go to the website, it tells me "All systems operational", even though they are not. The Avatar Premier Draft game I was just playing crashed, and now I cant enter a new one. I have seen others complain about it. Still the website says that there are no problems...
5 votes -
Cards not showing in game
Cards do not show up in the game interface, either for myself or my opponent. The playing surface / arena is shown but there are no cards in hand, no library, no graveyard etc. I'm unable to take any actions and the timer visual starts ticking down. I can't even concede the game. When I click concede nothing happens so I have to restart the game and then the match is gone.
10 votes
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