MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3309 results found
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game won't continue or end
The game get's stuck in the loading screen and when it does load into a match, it gets stuck in the mulligan phase as if the opponent isn't there and will run the timer, but not end the game. when I try to concede to go back to the home screen it does not end the game.
10 votes -
Service down
no gameplay possible
10 votes -
server issues
I can't seem to play the game. Each time I get in, it shows like the opponent is trying to choose to play or draw first, either my timer starts to run or theirs, and once the timer runs out, it just stays in that mode, and you cannot concede. Also, after each different screen change, it tries "connecting to server" and my Wi-Fi is fine.
10 votes -
Games Start Without Options, End Up Timing Out
When trying to play a game of standard on iPad, I get matched with an opponent and sometimes get to select my hand, but then don’t receive any further prompts. After some time, the timeout clock shows up and eventually runs out, but I still never get to act. Once the timer runs out, there isn’t any further visual indicator, and the game does not end.
I’ve tried starting a few games today and haven’t been able to get to the point of being able to play cards yet.10 votes -
Match not loading
4th game in a row where the game has failed to move ahead past either the loading screen, first turn player, or opening hand.
9 votes -
Server unresponsive, game is hanging on most actions.
Steps to reproduce:
Launch MTG Arena and log in
Enter any match (tested with multiple new matches)
Attempt any game actionPlatform: PC
Actual results: Game actions hang or respond with significant delay. Client UI remains responsive but server acknowledgment of actions is slow or times out. Issue persists across multiple matches and client restarts.
Expected results: Game actions should process immediately with normal server response times.
Additional context: Status page (magicthegatheringarena.statuspage.io) shows all systems operational during the issue, suggesting either a localized routing problem or an issue not (yet) captured by their monitoring.10 votes -
Bug with card The Last Ronin
I was playing the Arena direct collector TMNT,
And my opponent plays the card The Last Ronin, and on the second step of the card, it says it mills 4 cards. My opponent had 3 cards in the deck but milled 0.
5 votes -
i try to search for Energy card like Aether Herder or Aethersquall Ancient i try typing in the following E or EE and Energy or Energy counte
i try to search for Energy cards like Aether Herder or Aethersquall Ancient i try typing in the following E or EE and Energy or Energy counter it don't work can you fix it
2 votes -
Bloom Tender
I noticed that according to the Set Color for rarity that Bloom Tender is a Mythic Rarity when attempting to craft it with wildcards it comes up requiring only Rare Wildcards.
6 votes -
can't respond to sorcery with creature ability
After playing Split Up, I was never given priority to sacrifice my creature (Werefox Bodyguard) in response. This is not a sorcery speed ability and I should have been allowed to activate it at some point before resolution though I suspect the fact Split Up requires choosing one of two options may be related to the bug
1 vote -
Pleas make Sparky go away!
Please make Sparky go away!
8 votes -
Critical Bug: Daily Quest Timer Constantly Resets, No Quest Granted Since I started playing the game
"I have restarted the client multiple times."
"I have played multiple games to try and force a refresh."
"I have uninstalled and reinstalled the mobile application."
"I confirmed my local time zone is correct (PST/EST/etc.)."
"I have waited through several full daily resets (3 AM PST/6 AM EST)."I am realizing that I have been playing the game for weeks without any daily quests bc this is always how the timer looks.
I feel silly that I'm just noticing it now but I am also a new player. One who has spent money to try to enjoy the game or…10 votes -
Missing Cards
Non-Avatar version of Enlightened Tutor is missing from my account.
5 votes -
Sparking and no daily quest
Sparking keeps appearing in “You have a quest to complete” every day, and the daily quests are not showing up—only the 15-win missions are appearing.
7 votes -
food chain (turtle version) is still legal according to my client
I can still make a Historic deck with Food Chain and join the ranked Historic queue with it (I dropped before being matched). My client does not say the card is banned. I did not receive wild cards when the client updated after the ban.
Steps to reproduce: Make a deck with the turtle version of Food Chain. ??? ProfitPlatform: PC app. (standalone, not Steam)Behavior: I can make the deck and queue for the Historic ranked queue.Expected: I should not be able to do either of those things.
…Pics/Video: Trust me bro. (I bet it's not just
5 votes -
Donnie's Bo Disappeared
Donnie's Bo showed up in a pack I opened on the Arena but is no where to be found in my collection. Nor does it show up if I search for it in "Not Collected"
1 vote -
Companions not showing
My companions are not showing, it will only let me use my default companion
8 votes -
Force of Negation is not usable in Timeless because I crafted the OG art, not Avatar
Title. I can't use my 4 copies of FoN. Arena removed all my copies from all my decks. I would like to play the card.
4 votes -
Lorwyn Eclipsed Mastery Pass level 4 giving wrong reward
Lorwyn Eclipsed Mastery Pass level 4 gave 3 packs of EOE instead of Lorwyn Eclipsed. The EOE packs are still in my inventory, please remove these and issue the correct 3 Lorain Eclipsed packs
8 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
9 votes
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