MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3177 results found
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quest not advancing
i have a quest today to play red and white spells. I can play as many as i want, the quest doesn´t advance.
15 votes -
Ranked system is down
There is no more Ranking on the game.
Only sparky ranking and my rank didn't go down, after I won 2 games of standard ranked15 votes -
Wins don't count
Wins just don't count. No progress in daily quests. PC
14 votes -
No rewards for winning, ranking not updating
Not getting rewards for winning, win count not increasing, ranking not changing after wins when I am in mythic.
And now have spark rank.
Nice to know when you are in the top 1500 mythic and you win games you dont actually increase rank due to a bug, then have to struggle for 40 minutes to figure out on which page redirect you need raise a bug, probably only to get a new common card skin for the issue, rather than the 20 play points you would have gotten along with all teh other rewards the 10 wins would have…14 votes -
all cards are black
When drafting all cards were black, and I was unable to choose what I wanted. I would like a refund.
23 votes -
Wrong mastery packs
On level 4 of Lorwyn mastery pass i got 3 Edge of Eternities packs instead of Lorwyn packs
19 votes -
My game crashes whenever a token dies
Whenever one of my tokens is destroyed, the game immediatly stops responding, and I'm forced to restart arena, making me lose the match.
At first i thought it was a connection issue, but then I noticed that the games run smoothly as long as no tokens are destroyed.
I play on Android, and for some reason the Capture Log button doesn't work as well, so I couldn't get it to compliment the post.16 votes -
Mobilized freezes my mobile game
The game freezes everytime my mobilized creatures are sacrificed. If I do the repair, it fixes it for the game but the time laps makes me loose the game. I am not even able to concede because of the frozen game.
14 votes -
frequent crashes during battle
on android, since the last update card graphics freeze during battle, while the background animations remain active, as do the timeout animations. the screen stops responding to user input in some cases, but allows you to open the men and concede in others. this happens in over 50 percent of matches
13 votes -
Spark bot talking every time i end a match
Spark bot keeps repeating the same thing every time I log in or complete a match and there's no way to to shut it off. Needs to be removed.
25 votes -
Daily wins and ranking not working
The daily wins don't seem to count, they don't progress anything. I've won at least four games now, my rank did not change and I received no credit towards daily or weekly wins.
13 votes -
not getting daily quest
I have been playing for two weeks now and have not got a single daily quest so far. The timer expires and nothing happens. Wotc support havent done anything about my ticket regarding this matter, btw.
12 votes -
bug: client refusing to begin games
5 games in a row the MTGA client refuses to allow me or my opponent to begin the game. Player.log attached.
20 votes -
Game doesn't start
After deciding first player, match doesn't start. Timer continues but never ends.
21 votes -
Game freezing
Since a few days, I often experience Arena freezing mid-game (Android Phone). This happens once every 3-5 matches at random times. Usually I manahe to restart the game in time to rejoin the match, but just now it did not work and I was awarded a loss. This is quite frustrating as it was in a premier draft event that I paid for.
14 votes -
Keep freezing after casting spell or someone counters spell
This has happend 5 times today where when i play a sorcery or an instant itll freeze not letting anything happen. Itll used the timer and still not do anything. I try resetting the game itll load the game back up and itll still be at the same point not being able to do anything.after each time it does this it reset my progress bar back to one as if i havent won any games for that tier. Idk if you guys are able rewatch my games because i dont have screenshot of it.
15 votes -
Game becomes comoletely unresponsive
Game doesn't let me interact after combat and after certain triggers. I haven't lost internet connection but there's nothing I can do but watch my timer go down. I've waited when this has happened twice now and the game doesn't respond whatsoever. Running on Android and it's only happened since the most recent update. Fix plz
12 votes -
Map Bug
Playing on mobile. When I use map token screen for discarding or keeping top card doesn't pop up, or cancel button etc, I can do nothing and I lose the game due to timeout.
11 votes -
Force of negation copies i had crafted disappeared.
Hi. After the last patch that included Secrets of Strixhaven bundle, suddenly i can't use the Force of Negation versions that i had crafted in Historic. When i load a deck that had force of negation, it automatically removes it from my decks and i can't use my versions of that card in historic. can you please help me?
Kind regards.8 votes -
Don & Raph, Mad Science
Don & Raph, Mad Science
This card isn't recognizing and applying affinity for artifacts and will skip your phases.13 votes
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