MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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16617 results found
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Avatar & Pet crashes: Arena on iPad
(1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)
(2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.
5 votes -
Standard Ranking not reflecting wins or losses
As of at least 13 Dec 21 the Standard Rank is not updating after wins or losses in Ranked Standard play. The Limited ranking seems to be working, but it may not be working correctly and just seems to me doing so. Please fix this. Thank you.
14 votes -
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
18 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
14 votes -
Player Timeout punishment
There needs to be some kind of report a player feature or an in game punishment that prohibits this toxic slowplaying mentality that most of the player base seems to have. If you're constantly seeing the rope on your turn for multiple games in a row, then you should start receiving shorter rope times. Do something to make it detrimental for wasting other players time.
11 votes -
freezing
sick to death of Arena freezing on me, having to ctrl alt del then the game restarting with me losing a turn. It is happening twice daily before I decide I have had enough and stop playing. You need to get your act together MTGA is ceasing to be an enjoyable play experience.
12 votes -
Wildcards
I was opening some packs from Innistrad vow and midnight hunt. i opened 6 packs each and earned 2 mythic wildcards and 2 rare wildcards and they didnt accurately post to my wildcard. attached is the log of what occured. since there is no other way to obtain wildcards other than buying packs I would like to actually receive the wild cards i earned, most especially the rares and mythics
9 votes -
16 lands in a row
72 cards, 29 lands. Drawing 16 lands in a row and nothing else should never happen in a shuffled deck.
11 votes -
Brawl Friend Challenge
Can't play Brawl game with people on my friend list. The moment whe try whe always have the '' invalide deck '' message and the oder player all is brawl deck have a red ! on it!
8 votes -
Mythic Packs - should have explanation on drop rates page
Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates
Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.
6 votes -
Constructed Rank Not Progressing
My ranking is not changing for Constructed at all. Regardless of format I play in; whether it's Ranked Best of 1's, Standard Events, Alchemy Events, nothing causes any increase or decrease of my Constructed Rank.
There isn't even a pop-up to show progress after a match (win or lose)
Limited Rank is working fine. I see many similar posts about this issue, some even going for months consecutively. Please address this problem and consider compensating players for lost progress over the time period this has been occurring.
I play on Win 10 Client. Issue seems to occur regardless of OS/Platform…
8 votes -
Rigged
I believe, strongly, that your game is rigged. If you don't stop with these greedy, malicious, unfair practices I'll take my business elsewhere. Just plain let a random generator generate the cards and stop toying with your players.
29 votes -
Destroy land cards should be banned
The purpose of the game is to see who can build a better deck. Destroying lands destroys the game balance. The only counter to a destroy land deck is a counter deck or mana ramp. We shouldnt have to be pidgeonholed into a deck to win.
Moreover destroying lands is an unspoken taboo that mtg players avoid. If the players hate it so much then why allow it. Come on people, back me up here.
11 votes -
Mythic booster
Compre un booster mítico, pero recibí una wildcard rara, levante mi reporte y me dijeron que así es como debe de funcionar el producto, lo cual es completamente ilógico, pues pague un booster más caro para recibir una carta mítica, que son las que necesito para completar mi colección.
Creo que deben de hacer que los booster míticos entreguen wildcard míticas solamente, sino ¿para qué pagar extra?
6 votes -
Invisible Disconnecting During Draft
For the second time now, while drafting Premiere Draft in SNC, I have encountered an issue in which my draft disconnects and the client doesn't tell me.
At first I thought my table was just taking a long time to pass, but then when I clicked the button to look at where the packs are on the table, it simply wouldn't let me. When I switched from my PC to my iPhone, I was able to get back in, and noticed I had missed several picks in a row. I tried to roll with it and do a few picks…
5 votes -
Can't see challenges or friend list
After yesterday (Apr, 16th) update, the bar that appears on the bottom of the initial screen has disappeared. It is show when the game is loaded, but after I won a game, it won't appear anymore, so I can't see daily challenges or my friend lists. Trying to reboot application didn't work, but rebooting the machine works (Windows PC).
65 votes -
Emotes unequipping
Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.
13 votes -
pay 0
When I cast syncopate with x=0, the spell's controller should have the option to have the spell countered. Arena currently autopays 0 (even on full control)
6 votes -
Premier Draft
Received Network error when trying to "start" the premier draft event.
21 votes -
Flash Bug?
Why can I not cast a flash based card in response to my opponent's spell? There was no other card on field with flash , and I had the correct amount and type of mana. Can you please fix this game, inbetween random crashes, and all other sort of ****, this is why I would never recommend or spend any money on this "game" in it's current state, probably lose some friends over this if I did.
7 votes
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