MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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164 results found
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store crash
Crash when Entering Store - the screen for the store never opens, the game just crashes and closes. Can't make any purchases.
3 votes -
Store crash
Crash on store open, able to purchase gems but Android crashws common on new update
Crash also occurs when Entering a draft!! Need refund!
1 vote -
Crash
Hi, I don't know what category fit better, sooo, the game is in continous crashing since yesterday, it crashed during a game out of nowhere, then it never started again, today I've tried to disinstalling and reinstalling the game, it tries to connect to the server then crash, close it self and start to reconnect to the server. What can we do about it?
I'm playng the mobile version for Android using a Rog phone 6,
1 vote -
Android crash
Spree Mechanic causes Crash 100% Android
1. Open MTG Arena with an Android (I used Samsung Note 10 Plus).
2. Create a deck with cards of any variety that contain the Spree mechanic (Outlaws of Thunder Junction set).
3. Enter gameplay with the Spree deck.
4. Progress through gameplay until you have the opportunity to cast a card with Spree (any spree card).
5. Cast the spree card.
6. Select any choice it offers that your capable of casting.Result: Game crashes
Reproduction Rate:100%
Android Version: 2026.56.0.5578.1234174Important Notes: The game crashes everytime either user casts Spree cards…
1 vote -
Game crash
Playing on iOS and for some reason every time I play a snakeskin veil in response to a spell it causes the game to crash and usually I cannot get back in until the current game ends
1 vote -
Crash
Android- game keep crashing- freezes up
4 votes -
Game crash in limited deckbuilding
steps to reproduce:
In draft deck building, try to add basic lands to the deck, then maximize deck again. this causes game ti crash. I'm unable to proceed, since this bug persists even after clearing game assets.platform: android
expectation: no crash
screenshot shows the state where the game froze
3 votes -
Game crash: animated cards
Step to reproduce:
Play any kind of game. When an opponent plays an animated card, the game crash. If trying to rejoin the game crash again until the game is lost by timeoutPlatform:
Androïd with a Galaxy A54 5GActual results:
The game crash and is lost by timeoutExpected results:
Game stay stable even if oponent play animated cardsScreenshot:
No screenshotWorkaround:
No workaround found (possibility to black animation might do it)1 vote -
Crash
Since the last update, any Game I attempt to start in any format crashes the game once you connect to an opponent. I can reload in now after a few minutes and continue the match and just be behind on time sometimes miss a turn. Im on android, but its making arena basically unplayable right now
2 votes -
Food token causing crash
I had a card that created a food token come out at the exact same time another card’s triggered ability created a food token. I think the overlapping animations are what caused the crash. Brand new iPad
1 vote -
Game crash
My game crashed at the end of game two of a match as I was attacking for lethal. I did not get credit for winning, nor did I get credit for winning game one or gain progress on my quests. It was very frustrating to not get credit for a long match. I would appreciate my account being compensated accordingly.
2 votes -
Crash android
I lost a draft because the game crashed and was unplayable.
1 vote -
crash
I was playing qualifier weekend and after game one instead of taking me to the sideboard it took me to the main menu, it was really weird as Im not sure if it's an exploit or bug but it only happens while winning. Afterwards y restarted the game and it took me back to the game but WITHOUT going into the sideboard, it took me to the game 2 loading screen instead . I had to wait until my opponent finished sideboarding. This is something happens way more often during draft/qualifier weekend. In regular std games doesn't happen, unless it's…
1 vote -
Crash on android
Sat January 17 first update for Lorwyn Eclipsed, game won't start. On Galaxy s25 Ultra. Crashes after 30 seconds.
3 votes -
Crash game
every time I play the path of annihilation and corrupted shapeshifter card and the game crashes
1 vote -
crash
I was playing Qualifier weekend and after game one instead of taking me to the sideboard, it took me to the main menú. It was really werid as Im not sure if it's an exploit or bug bugt only happens while winning. Afterwards, I restarted the game and it took me back to the game but WITHOUT going into the sideboard, it took me to the game 2 loading screen instead. I had to wait until my opponent finished sideboarding. This is something happens way more often during draft/qualifier weekend. In regular std games this doesn't happen, unless it's mythic…
1 vote -
crash
I was playing Qualifier weekend and after game one instead of taking me to the sideboard, it took me to the main menú. It was really werid as Im not sure if it's an exploit or bug bugt only happens while winning. Afterwards, I restarted the game and it took me back to the game but WITHOUT going into the sideboard, it took me to the game 2 loading screen instead. I had to wait until my opponent finished sideboarding. This is something happens way more often during draft/qualifier weekend. In regular std games this doesn't happen, unless it's mythic…
1 vote -
Loading Screen crash
PC, windows 11. I try loading the game like normal. I get to the "loading initial scene" with the new TMNT background, the game crashes. Everything on my PC is up to date.
2 votes -
Android app startup crash
Since the latest update (Jan 15th?) I can't start the game app - it crashes at the loading screen. It happens always.
Device: OnePlus 15
OS: Oxygen 164 votes -
Game freezes during turn, leading to timeouts or crash
Since the last update (Feb 24th 2026) The game tends to become unresponsive as card effects resolve, leading to unpreventable timeouts and game loss. It's like "waiting on opponent" timeout, except it's my go but there's no option to resolve the stack or pass
Repairing/reinstalling/reopening doesn't fix as maybe 60% of games still end through concessions due to technical issues
Suggestion: implement a "Sorry, I'm having technical issues" emote so at least we can maintain a level of respectful sportsmanship during these frustrations
I can't justify spending Gold or Gems to join events knowing that the game will probably crash…
10 votes
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