MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Freeze and crash of the general client user interface drafting on MAC
On April 10th, I was playing draft and the game starts to freeze and run very slow, finally the game kicked me of and make me loose my 3rd match finishing the draft, I certainly have good options to keep winning. My internet connections worked great all the time.
I'm running a mac running sequoia with 40gb of ram.
3 votes -
Frequent Mac crashes
Mac client won't stop crashing. Happens everyday
60 votes -
draft crash and impossible to reconnect 2 times in the last 7 days
This happened to me twice last week: playing a quick draft event game crashed in the load scrren, closed and return to windows desktop. Then, I tried to reconnect few times and the same happened. I surrended and lost my match
Today it happend again. I needed to restart my pc to run the game again
Very frustrating, hope you fix this soon.
Please fix this bug
2 votes -
Impossible to join arena for iOS
Always CRASH when I try to log in!
After the new update is impossible open mtg Arena for me!
Please fix this bug🙏 thanx3 votes -
game crashes
The game crahes very often in every mode. I cant rejoin till the game is over. It always crashes again.
25 votes -
Game crashes
Game crashes at multiple occasions. Quite annoying if you just spent 10.000 gold to take part in a premium draft (and the game crashes while drafting = random card & while playing = loosing).
Is it possible to redeem the 10000 gold?
24 votes -
Arena Crashing
Since the most recent update on 09/13/2024, Arena keeps crashing whenever I try to go to the store and during games.
31 votes -
Arena Crashing
Since the last update arena is crashing constantly when trying to start a new round of BO1
28 votes -
Game Crashes
Everytime time the Game crashes, I can not enter the Game again. After serval Minutes I can me log in, but the Game that i was playing , I lose every time.
24 votes -
Mtg Arena companion bug/crashing
Currently dealing with a bug with companions. Checked my collection for a companion to use in one of my decks and noticed a black box among them. Attempting to click on it leads to a game crash. Thankfully can boot up the game no trouble after but it is a minor inconvenience that I can work around for now.
Currently know of this bug on the Android version of Arena.
3 votes -
Android app crashing
Since the recent Android OS update the app constantly crashes. I have uninstalled and downloaded again but the issue remains.
It gets unplayable because you need wins to progress but it keeps throwing me out of games and giving me losses
49 votes -
Game crashes
The game crashes whenever I play certain cards, I believe because of animation. (gyruda, the Royal Scions, among others)
18 votes -
start your engines
Either player putting a spell with the Start Your Engines mechanic on the stack has regularly caused my game to crash, causing me to lose ranked matches in Standard as well as Premier Draft games
4 votes -
sheltered by ghost
Enchanting my creature ( Fear of Isolation) with Sheltered by Ghosts caused my game to crash and continue to crash when I tried to reload the game. the game would only load without crashing after the timer running down caused me to forfeit the match. This happened in Standard ranked in 2 separate and consecutive games.
1 vote -
Client always freeze and exit the game
since last update client always crash! i've tryed to repair asset file but the problem persist
1 vote -
Lost connection to server during ranked match
Connection to server was lost during a ranked match, it was not on my side, it was a server issue. my game reconnected to the menu, and my rank didn't change.
I start another ranked match and win it, and instead of ranking up, it acted just as if I lost...
Fix your servers please, you can't just crash me like that and then denying me the next win like wtf???21 votes -
game crashes
My game often crashes, leaving a black rectangle on my screen, almost always while in a match, but once while in the store. Sometimes when it crashes it crashes my whole laptop. The game crashes for me about every half hour
11 votes -
Game Crashes during match
game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing
30 votes -
Connection error
I finished the tutorial, but the game crash for a connection error, but I'm playing with my wi-fi who is excelent. Please help me
2 votes -
SNC game crashing
Upon the update of SNC the game will keep on crashing unless you are reinstalling it every time after it crashes. Needs to be fixed immediately as I cannot play the game at all
21 votes
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