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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1449 results found

  1. Sideboarding not working in traditional matching with Yorion

    I was playing traditional Pioneer ranked games on mobile (android). When sideboarding, I can only sideboard in the first 6 cards in my sideboard. I confirm that there are Yorion and 14 other cards in my sideboard. This is 100% reproducible on my device for every Yorion deck, and this issue havn't been addressed during at least the past two major updates of MTGA.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Meta Game: Cannot go Back and Edit Deck List

    Seems to be more related to the event, then deckbulding it self.

    For the new Brawl Meta Game Challenge, I had not finished editing my list, was disconnected, and then when I re-connected I could no longer edit the list. My only option, is to resign. I have been searching for game for over 3 minutes, I hit play just to see what would happen.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  3. iOS Mobile: Waiting For Server Loops / Hanging After Last Premier Draft Pick: Cannot Build FIN Preimer Draft Deck After Drafting

    Hello,

    I'm writing issues this morning where I attempted to do a FIN Premier Draft on Mobile at 6:10am EST on Oct 3. After the draft, the game was stuck on a Waiting For Server Loop. This occurred on iOS with the newest version of iOS and the most updated game client on mobile. On restarting the client, tapping "Build Your Deck" led to a Waiting For Server loading screen that fishy stop unless I hard-closed the client. I attempted to Repair Game Files to see if it worked, and the issue still persists at the time of writing.

    Please…

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  4. card sleeve cosmetics not working properly

    My American flag card sleeve is not displaying properly. I've gone to the cosmetics screen, set the sleeve as a default, the blue border is showing around it, and yet my cards still have the default sleeve in every game.

    4 votes

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  5. instant not working

    While I was playing I had 2 mana open and a dockside chef in play and wanted to cast my deadly dispute on my opponents turn and was unable to select the deadly dispute to cast it.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Store not working

    I can’t buy gems in the store. It goes to “processing payment” and then never resolves. Nothing happens.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Incorrect rules interaction

    Lightwheel Enhancements Was put in my graveyard before reaching speed 4. Once reaching speed 4 I could not cast it from my graveyard.
    However the card states : Max speed — You may cast this card from your graveyard.

    On iOS iPad device in a Quick draft event.

    I had Plains available and a creature on thé battlefield.

    13 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. Server loss connection

    Since last update my game is losing connection constantly, while my internet still working fine. So the server lost connection, then the game get freezed. If i restart the game, i get long reconnection time, and after some retrys i enter the game again but it still freezed ...

    163 votes

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  9. sideboard

    Unable to sideboard at all despite not reconnecting or disconnecting. Unable to add cards to my deck. This is ridiculous that it has been happening since bloomburrow and not addressed. This occurs on iOS and Windows.

    9 votes

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  10. Ban ALL Infinite Combos

    Ban ALL infinite combos. Theyre virtually impossible to counter once they start. They undermine the integrity of the gameplay by completely changing the rules of the win scenario.

    Using an infinite combo is like a spoiled rotten brat youre forced to play with as a kid because your mom is worried because they have no friends.
    The Brat triumphantly yells, "I Win!" You ask for logic or reasoning and their response is, "just cuz!"

    And you wonder why you dont have any friends. Winning with an infinite combo is a cop-out for somebody who cant see the game…

    28 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  11. Arena is not working

    I have arena installed on my tablet and for the past 2 days (10/22 & 10/23) I cannot get it to work. I lost track of the number of times I've uninstalled and reinstalled the app. First it will give me some error ("Error Updating Data: Please check your connection and try again.") trying to the load the loading screen and I have keep tapping "retry". And many attempts it finally asks me to download the updates (almost 3 GB). Once it's done downloading I have to sign in, but I get an error ("A unexpected problem occurred (Error code:…

    2 votes

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  12. Lost connection

    When I open the Arena app on my mobile IOS device, I immediately get a connection lost message and the option to reconnect. When I reconnect or restart the app, the message returns immediately. Usually the app takes several seconds to load, but this error is immediate.

    11 votes

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  13. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…

    159 votes

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  14. Hexproof not working as expected

    Opponent cast "Nowhere to Run" targeting my creature. I responded with Snakeskin Veil on the targeted creature yet the effect of "Nowhere to Run" resolved on my creature giving it -3/-3. I expected the hexproof to prevent the targeting. This is not the only occurance of this.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Mardu thunderkite not working properly

    Mardu thunderkite not granting any abilities to fellow creatures. I’ve tried all 3 and they don’t work. For me this was only tested in the weekly event.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Osseous Exhale Broken

    Osseous Exhale is unable to be cast during combat even when mana is open and there are attackers/blockers. This was in 2000 gem event. iOS.

    7 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  17. Deck Building Issue

    Is anyone else on IOS having the issue in deckbuilding during a draft where the back button in this screen does not work? You have to cancel deck building (and all current deck building changes) to return to the draft deck.

    7 votes

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  18. Always a cube draft

    Cube drafting shouldn’t be something that’s a “treat”. There should always be at least one cube draft format available to play. Currently my friends and I basically don’t touch Arena unless there is a cube draft going, which we really enjoy but it’s stupid to have a game you like that you can’t play for months at a time.

    15 votes

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  19. draft

    Client stops working when trying to log into any kind of draft. Specifically stops working when I try and start. Premier Remix Draft: Artifacts. Would just like my 10,000 gold back as it seems like it will leave the que soon. But would also like this fixed soon as I really like to draft and I just cannot draft.

    17 votes

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    2 comments  ·  Events  ·  Admin →
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  20. Missing Cards

    I woke up this morning and started playing some MTGA mobile (iOS) and shortly noticed that may of my decks are missing cards. I played some last night, built a new deck, and after playing a game with it went to bed. On reflection I had cards missing then too. Not all my cards were available to build with. Many of the missing cards are from starter decks, but not all the cards will be missing from a single deck, some will be left. Also, some of the decks with missing cards are still playable. Those missing cards…

    44 votes

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