MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
3489 results found
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I cannot log in to MTGA customer support site.
I cannot log in to "https://mtgarena-support.wizards.com/hc/en-us".
Steps taken & results
- I recently changed email address of my account via customer support.
- Since then I cannot log in to "https://mtgarena-support.wizards.com/hc/en-us".
- The agent said that I should post this issue here.
- When I try to log in to the site, it redirects me to "https://myaccounts.wizards.com/account?kind=error&message=User%2520is%2520invalid%253A%2520Email%253A%2520%2520isam.fableswalker%2540gmail.com%2520has%2520already%2520been%2520taken".
- I guess MTGA customer support site produces an error that says "User is invalid: Email: <MY OLDER EMAIL ADDRESS> has already been taken".
"Which platform you're using"
- I'm using Google Chrome to access the site.
Thanks.
3 votes -
Skipped main phase
I attacked my opponent, they used a couple timeouts while figuring out their blocks. I had intended to play the Wojek Investigator in my second main phase (you can see the open mana, I could have played it), but after combat the game skipped directly to my opponent’s turn. It wasn’t a disconnection on my part; I could see my opponent shifting blocks while their rope ran down, and I never had the button come up to move forward through phases.
1 vote -
Ranked Game Tablet Crash
Tablet application was suddenly gone while I was executing the game winning combo having "Discovered" Spark Double with Quint K on the first "Discovery"; Within 60 seconds I had loaded the game on laptop however it was somehow the opponents turn; A warning was flashing then it said defeat. I managed to take a screenshot. Not worried about the rank (I've been Mythic multiple times.) as much as I'm disappointed that the program has this big of an error. If I'm the only one having this issue that's actually a relief. I don't know if the opponent reported a weird win however I have personally had several instances of games where they simply explode without playing a land or it says "Draw" or it says waiting for opponent so long I get bored and restart the device. I tend to only play ranked so that I won't be paired with new players hopefully causing far less "rage-quits". Players I knew irl don't challenge me anymore so MTGA is my only source for a good game. I hope the solution for this "bug" is found easily and solved quickly. Thanks for reading this I appreciate it. (Reading the deck explains the player, no?)
Tablet application was suddenly gone while I was executing the game winning combo having "Discovered" Spark Double with Quint K on the first "Discovery"; Within 60 seconds I had loaded the game on laptop however it was somehow the opponents turn; A warning was flashing then it said defeat. I managed to take a screenshot. Not worried about the rank (I've been Mythic multiple times.) as much as I'm disappointed that the program has this big of an error. If I'm the only one having this issue that's actually a relief. I don't know if the opponent reported a weird…
1 vote -
Store Glitch - Golden Pack progression
I just spent 5k gold on 5 packs (3 strip haven standard and 2 alchemy packs) to buy the 5 packs needed for my golden pack, as I only needed 5 more pack purchases. it only counted 2 of the 5 and it saying still need 3 more and thats just not right. It said 5 more packs and thats what I bought.
I know I had 5 packs on the progression already so either your standard pack arent counting or there's a glitch.
id like the counter to be updated to reflect my purchase or the gold to be given so I can make the purchase. I wouldn't have used the gold at all I f wasn't getting the golden pack.
I just spent 5k gold on 5 packs (3 strip haven standard and 2 alchemy packs) to buy the 5 packs needed for my golden pack, as I only needed 5 more pack purchases. it only counted 2 of the 5 and it saying still need 3 more and thats just not right. It said 5 more packs and thats what I bought.
I know I had 5 packs on the progression already so either your standard pack arent counting or there's a glitch.
id like the counter to be updated to reflect my purchase or the gold to be…
1 vote -
Draft
I had fun playing Strixhaven Prerelease in pape, and had success in my games. I wanted to draft the set a lot on Arena, so I could get better at picking cards from packs. I don't feel like Im as good at draft as I am in sealed. I didn't want to burn money losing a lot in paper draft, Sonic wanted to use Arena as a way to draft a lot and build skill.
After getting crushed twice on Arena draft I felt very hopeless. I didn't realize there was a separate queue for best of three vs best of one (more games = more fun). I also didn't realize drafting against people would still put me in the same queue as people who drafted against bots. I want to get good at picking cards against people. I don't think it's fair to play against people who have stronger decks. It hides feed back from how well or poor I did picking my cards.
Can WoTC explore ways to help give new drafters tools to practice and build draft skills without paying a lot of money upfront to lose a lot?Cubing with friends isn't the same as drafting a set.
I had fun playing Strixhaven Prerelease in pape, and had success in my games. I wanted to draft the set a lot on Arena, so I could get better at picking cards from packs. I don't feel like Im as good at draft as I am in sealed. I didn't want to burn money losing a lot in paper draft, Sonic wanted to use Arena as a way to draft a lot and build skill.
After getting crushed twice on Arena draft I felt very hopeless. I didn't realize there was a separate queue for best of three vs best…
1 vote -
Raph & mikey, trouble maker
Raph & Mikey, Trouble maker attacked me which triggered his ability to play the next creature in library. Opponent revealed Emrakul, the World Anew which came onto the battlefield and triggered Emrakuls ability which is “when you CAST this spell gain control of all creatures target opponent controls”. However this is not a cast as it states in Raph & Mikey ability to “put that card on battlefield” and therefore should not of triggered.
1 vote -
Unable to cast Fake Your Own Death during combat
Unable to cast after declaring attackers/blockers.
I've been able to use other instant/pump spells after blockers are declared.1 vote -
Encroaching Mycosynth + Toph The First MetalBender = Permanents that give any mana until someone earthbends.
Playing the above cards, in that order, makes all permanents be mana producing lands. It should make them just lands, not tappable for mana (and they're tappable for ANY color mana).
Further, the effect of Toph to make all the newly converted permanents-into-artifacts into lands seems to only last until an earthbending event happens, either Toph's end of turn earthbend or, if you have her out, Avatar Kyoshi's at beginning of combat earthbend. Player can get Toph's effect, removed by an earthbend, back on all cards affected by EM if she's bounced into play (exiled and brought back in, or played anew). In theory, the effect should keep all permanents as artifacts while EM is on the floor, and consequently all permanents are lands if Toph is also on the floor (and were played in that order: EM->Toph).
Playing the above cards, in that order, makes all permanents be mana producing lands. It should make them just lands, not tappable for mana (and they're tappable for ANY color mana).
Further, the effect of Toph to make all the newly converted permanents-into-artifacts into lands seems to only last until an earthbending event happens, either Toph's end of turn earthbend or, if you have her out, Avatar Kyoshi's at beginning of combat earthbend. Player can get Toph's effect, removed by an earthbend, back on all cards affected by EM if she's bounced into play (exiled and brought back in, or…
1 vote -
Trying to Undermine Scryfall is to Undermine MTGA
Disclaimer, I dont use the Gather to look up cards.
That out of the way, please make it easy for sites like Scryfall, to maintain THEIR database for new releases.
MTGA, like MTGO is a secondary database. This shouldnt be such a chore to maintain. Here is just ONE example of how product releases didnt happen cleanly and Scryfall's database for MTGA should be more complete but isnt.
MTGA search: "s:mh2" = 162 MH2 cards.
Scryfall search: "s:mh2 game:arena" = 17 MH2 cards are shown.
(//These counts are true as of 24 March 2025)MH2 was never released fully for MTGA. Bit by bit, MH2 cards have been added to the client.
Work with the brilliant people at Scryfall to help to figure out a decent middle ground. Something that is sustainable for all parties.
(See comment for more details about what utility Scryfall offers that the Gather and WotC cannot do for Magic.)
Disclaimer, I dont use the Gather to look up cards.
That out of the way, please make it easy for sites like Scryfall, to maintain THEIR database for new releases.
MTGA, like MTGO is a secondary database. This shouldnt be such a chore to maintain. Here is just ONE example of how product releases didnt happen cleanly and Scryfall's database for MTGA should be more complete but isnt.
MTGA search: "s:mh2" = 162 MH2 cards.
Scryfall search: "s:mh2 game:arena" = 17 MH2 cards are shown.
(//These counts are true as of 24 March 2025)MH2 was never released fully for…
1 vote -
Art Styles not Displaying Correctly.
When I'm searching for cards, especially I have a card in my collection already. AND especially when I have hearted it, THEN I should see that art OVER the other art.
S:PZA is objectively is bad. It misses any styles and really any care.
I think the art itself could be ok when it is presented better. However you made it look the worst way it could.
At least let me hide the ugly styleless PZA cards. (Most of the cards are reprints and have styles in the backend that look halfway decent).
And yes I am not crafting the uglies.
When I'm searching for cards, especially I have a card in my collection already. AND especially when I have hearted it, THEN I should see that art OVER the other art.
S:PZA is objectively is bad. It misses any styles and really any care.
I think the art itself could be ok when it is presented better. However you made it look the worst way it could.
At least let me hide the ugly styleless PZA cards. (Most of the cards are reprints and have styles in the backend that look halfway decent).
And yes I am not crafting the…
1 vote -
PC - Recurrent Disconnecting During Game
I was going to give a detailed report on an issue I've been experiencing the last few days, but just by giving a look at this "bug/product suggestion"forum, I already gave up the ideia. Because there's not even as especific thread for bugs... people spend a lot money on this game, it doesn't make any sense. Please, change this asap, it passes such an amateur vibe. Also, there's not even a timestamp on the "ideas" listed when you start to type in the title text box. I'm sorry, but this overwelmed the inicial issue. That said, there's some problem with my client, I keep disconnecting during games (PC). Indeed, yesterday (24/03/2026 👌) I was able to reconnect to a game like 20 or 25 times, and still won the game; I managed to make some plays, not more than 1 turn, and then I dropped; the game reconected, I went to the "play" button, picked the ranked option, and once the loading scene appears, I was back in the game, on the right timing of it. It was an horrible experience - but at least I liked the feature which made possible for me to reconnect to the game. But 25 times? That won't work for me.
I was going to give a detailed report on an issue I've been experiencing the last few days, but just by giving a look at this "bug/product suggestion"forum, I already gave up the ideia. Because there's not even as especific thread for bugs... people spend a lot money on this game, it doesn't make any sense. Please, change this asap, it passes such an amateur vibe. Also, there's not even a timestamp on the "ideas" listed when you start to type in the title text box. I'm sorry, but this overwelmed the inicial issue. That said, there's some problem with…
2 votes -
Heliod and Daxos
Daxos blessed by the sun and Helios sun crowed make android app crash when they hit the battlefield
1 vote -
TSUGE -CHEATER
Still being forced to play this tsuge guy twice in a row. You made me face off against them. I f****** just left the game, made him wait out the game started the game back up later and you made me play him right away again and I left the game again so you really want me to just quit playing the game cuz that's where it's headed man. I'm just not going to play your f****** game anymore. What the f*** you're f****** cheating f**** man
2 votes -
CHEATER - GOATI
Guys, a cheater gets the exact three cards that he needs to win the game in a ridiculous way. There's no way that he actually had those cards in his hand. Give me a f****** break buddy. You're f****** rigging the f****** game and letting people f****** cheat. It's disgusting wasting my f****** time. I'm a pain ******* customer
1 vote -
2 votes
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Earth kingdom protectors effect not working
Attempted to use Earth Kingdom Protectors effect multiple ways and there never is an activation option for the sacrifice effect, rendering the card an effectless 1/1.
1 vote -
Product suggestion
We need a bullet style format. Quick as possible. Punishment for taking too long to do turns, pair them with other players that excessive amounts of time. Match making based on quickness, or rewards for quickness.
Roping or timing out has become a tactic to make the opponent quit, playing annoying decks like mono black or blue to "control" while taking excessive amounts of time with the only goal is to make the opponent quit. It's terrible for the casual player and it almost makes me not want to play when I take less than 10 seconds to do a turn and then the opponent takes 5 plus mins with some endless play of cards, it's just not something the casual player wants to deal with. Put those players against players that do the same conduct.
Bullet format, fast as possible like chess. You can see fb posts about this topic as it's a serious problem.We need a bullet style format. Quick as possible. Punishment for taking too long to do turns, pair them with other players that excessive amounts of time. Match making based on quickness, or rewards for quickness.
Roping or timing out has become a tactic to make the opponent quit, playing annoying decks like mono black or blue to "control" while taking excessive amounts of time with the only goal is to make the opponent quit. It's terrible for the casual player and it almost makes me not want to play when I take less than 10 seconds to do a…2 votes -
Puca's Eye Bug
Hi, Puca’s eye clearly states permanent and not nonland permanent and i couldnt activate the card draw ability anyways and lost my quickdraft match
2 votes -
Phoenix Fleet sacrafice trigger interaction not triggering
Phoenix Fleet Airship didn't recognize sacrifice trigger of "mobilize" ability
2 votes -
Encumbered Reejerey not working with persist.
Encumbered Reejerey enteres the board with -1,-1 counters. I got rid of those counters. later in the game when Reejerey was going to die, i targeted it with Rhys' Persist ability. Persist should return Reejerey to the board since Reejerey had no -1,-1 counters, but it didn't. Reejerey just went to the graveyard as if it didn't have persist. I think the "comes into play with -1,-1 counters" is causing a bug with how MTGA checks for those counters legality when it dies.
2 votes
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