MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Game Crashes when selecting (Store, Events, Opening Boosters etc.) after update.
When I use something other than playing a regular game, (like an event, shop, or changing a daily challenge), the game freezes and only a reboot is effective to get back into the game... This is since the last update...
Hello, it's sad but the bug persists.
Point 1 - DONE, (Enable detailed logs in the game client → gear icon → Account → check the detailed logs box)
Point 2 - I can't copy the problem since the game freezes as soon as I do what I told you in the previous message, but I'm sending you my latest…76 votes -
Ever since Avatar install game crashes all the time
The game crashes on my Android phone ALL THE TIME ever since the Avatar installation.
Sometimes I can get 1-2 hands in without a crash, but I think it may be related to card mechanics in my/opponent's deck.
It crashes during gameplay and if I try to reload to rejoin the match, the app crashes immediately again.
It crashes when opening packs of cards or lookong at My Collection
This has made the game totally unplayable and makes me look like a bad sport /roping my opponents
1 vote -
Game crashes when starting match
Game crashes when I start a match, when an opponent is found the game closes itself, when I restart it I’ll be in a game, looking at my opening hand. And also after a ranked match, my ranking doesn’t increase or decrease it just stays at gold rank 2
7 votes -
Lose connection middle of good match
I swear I'll be in the middle of a very good match where I am doing well then out of nowhere I'll crash and lose connection to server it feels like I'm being hacked by someone who is butthurt they are losing what makes it worse is I'm clearly winning when this happens but by the time I get back in I've timed out and lost the match which is ********
5 votes -
sheltered by ghost
Enchanting my creature ( Fear of Isolation) with Sheltered by Ghosts caused my game to crash and continue to crash when I tried to reload the game. the game would only load without crashing after the timer running down caused me to forfeit the match. This happened in Standard ranked in 2 separate and consecutive games.
1 vote -
timeout
got timed out after finishing a game in final fantasy sealed event, finished a game only for arena to completely freeze and crash. when restarting the application it said I was timedout and it will not let me connect on any of my devices.
3 votes -
Client always freeze and exit the game
since last update client always crash! i've tryed to repair asset file but the problem persist
1 vote -
MTG Arena crashes at launch
Since over a week I can't play the game because when I launch the game on my mac the game crashes as soon as it launches. It basically opens and does update and crashes after.
I'm on a Macbook Pro M1
Sonoma5 votes -
Mtg arena crashes after latest update
After latest alchemy update the game crashes at launch. Both on Android and on PC. Completely unplayable.
6 votes -
Game crashes very often resulting in loss
Several game crashed during premier draft events both on mobile and PC. This happened several times (over the past 4 drafts). Once the game crashes you're back on the event page and the crashed doesn't result in a loss or a win but after you play another game it will add a loss to your score. This makes the event unplayable and made me waste 6.000 gems. I demand to be refounded. Thank you
6 votes -
Quick draft crashed
Game crashed during quick draft wilds of eldraine and we got a loss...
3 votes -
whiskervale forerunner is crashing my game everytime I play it
Everytime I play whiskervale forerunner It will crash the game immediately, I reopen the game and it will just put me in this screen looping until I assume the game has made me lose from being AFK, this is part of my standard ranked game deck and im sure if affecting others who play it, needs fixing immediately I've lost plenty of ranked games today because of it.
1 vote -
Game crashing
Game keeps crashing in the middle of final fantasy events ive paid gems for and I keep getting this loading screen after before it crashes again
3 votes -
Nalia de'Arnise issues
Playing Brawl with Nalia as commander. I have an Angel of Unity in play, and play Nalia from the command zone, with both a rogue and a cleric in my hand and do not get the trigger from teh angel to give one of them a +1/+1 counter.
1 vote -
mac client crashing
With the newest update (8/1/2025) The mac client always crashes on startup. I've tried fresh reinstalls and reboots, etc. Nothing works.
4 votes -
MTG Arena Quick Draft Crashing
MTG Arena freezing out specifically when I try to Quick Draft. Already purchased with gems. Occurring since yesterday's update
12 votes -
Fabled Passage Crashes Game on Android
On Android OS, if either player plays Fabled Passage, the game crashes until Fabled Passage is no longer in the battlefield.
5 votes -
Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
559 votes -
"Waiting for the Server..." crashes on MacOS Sequoia
After the latest Arena update from the Duskmourn release, I have been experiencing a persistent issue where the "Waiting for Server..." screen appears for extended periods of time in the middle of gameplay.
The disconnection happens at seemingly random intervals and can last for several seconds to indefinitely. Restarting the client will get the game started again but with a misrepresented board state.
MacBook Pro M1, macOS Sequoia 15.0
I have attached game logs of right after a client restart, as well as a log during gameplay (coincidentally right before one of these crashes took place)
8 votes -
App crashes on launch (Android)
After the March 18 25 update, the app crashes after it finishes loading but before I get to the main screen. It reaches the point where it says "Waiting for Server" and then crashes back to my phone's home screen
4 votes
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