MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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6174 results found
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Turn Timer
Issue #1: Storm decks often cast 20 to 40 spells in one turn when "comboing off" to try and win the game. The Turn Timer is Insufficient to allow the completion of storm decks's win con. In reality, it can take 1 or 2 minutes to finish the combo with a lot of cantrips while clicking as fast as possible.
Issue #2 Roping sucks! People who have lost the game will use up their remaining time just to troll. No fix to the turn timer can give them more time to troll with.
Suggestion: 1st reduce the turn timer by…
46 votes -
Unable to sideboard in game 3 on mobile
In a ranked Bo3 match, between games 1 & 2, I was able to access my sideboard and make changes to my deck. In between games 2 & 3 however, when viewing my deck and sideboard, I could not add cards from my sideboard into my deck by tapping them; I was able to remove (or add additional copies) cards from my deck by using the + and - buttons, but could not replace them with cards that were in the sideboard and not the maindeck- obviously though, I could not register fewer cards than legal, so I was unable…
50 votes -
Achievement not granted - Yargle
I just won a game where I only cast a couple vanilla creatures and a load of planeswalkers and won. Should've got the Yargle Achievement but didn't, my deck list is below
22 votes -
Alchemy
Could you please, please, pretty please implement a way to toggle off Alchemy cards in Historic Brawl for players who do not want to play with and against these cards?
30 votes -
Double strike broken
I blocked a double strike creature with a deathtouch creature. Toughness survived first strike, then did not kill the double strike creature when normal damage was applied. Will not purchase until resolved.
27 votes -
Shuffle Algorithm is ****!!!
There is a 99.205% probability that I should draw 1 of 4 cards in the first 41 draws. I did not draw 1 of my 4 cards.
WTF?!! This is INSANE!!! Your "Shuffle Algorithm" is absolute *! Why rig the game? I just want a fair platform to play MTG, but you've created some absurd manipulation.
There is so much feedback concerning the "shuffle" and you don't do anything. Whatever's good for business I guess. Shame on you!
The game would be exponentially more FUN! if you had a basic- random shuffle algorithm.
Do the right thing and fix…29 votes -
handle infinite loops
I just can agree to the other posts below. There should be the possibility to handle infinite loops.
E.g. Record a sequence of actions and simply enter an number how hoften this loop should be executed (not more than 9999 times)37 votes -
Matchmaking
After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.
28 votes -
Friends list broken, cannot challenge friend
Friend on iOS can add me as a friend but I disappear immediately, as if I'm offline. Earlier it just said he had no friends, which is rude
Anyways, we've tried direct challenge through friendslist with identical settings but it won't start. Just gives us cancel button
43 votes -
No puedo abrir sobres o entrar a la tienda
Cuando intento abrir un sobre, entrar en la tienda u ocacionalmente durante un juego se cuelga y debo salir del juego.
Version: 2024.40.30.6688.10909946 votes -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
20 votes -
Losing connection to server
I am having regular issues with the game freezing, and connection being lost to the server.
Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.
I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.
49 votes -
Draw Bug
I was rank 644 around 1:50PM and wanted to play a match to help solidify my rank. The queuing time was longer than normal and when I connected it said I got a draw. I checked my rank and went done 300 ranks. So close to the season end it seems obscenely unfair that my qualification is now in jeopardy because of a bug.
35 votes -
Opponent Mirror Matching
- I build a new deck
- I play a mirror match, sometimes for several games in a row
Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…24 votes -
Crash android
Nearly during every game the app crashes. I'm back in my homescreen and I have to reconnect. After restarting the app I'm back in the game 1 or 2 rounds later.
I already reinstalled the app. No changes.
The error occurred after the last update.
My device is a Samsung galaxy S10 with Android 11.37 votes -
Network error
I'm trying to start a game but I get "Network error. Unable to join event. Please try again later." But I'm not trying to join an event, I'm trying to play a game. There's nothing wrong with my internet connection.
22 votes -
Compensation from Mana ***** to Mana Flood
As a player I enjoy playing draft on Arena. What is an absolute disaster to the experience is when you have to hope that you don't get flooded with mana or screwed with mana during game play. I can understand ever so often this happening, because it happens in real life. My last game played today was the absolute worst case I have ever seen of mana ***** since playing magic. 17 land deck and the entire game I drew one outside of the two I had in hand. My next draw had a 68% chance of drawing a land…
27 votes -
lunar convocation
Lunar convocation is not always giving a 1/1 bat end of turn.
28 votes -
Dragonblood twins
Dragonblood twins seldom DON'T TRIGGER THE CARD EFFECT (transform into a 4/4 flying dragon as base creature) when you cast the second spell after it, especially if you cast it and there is a Swiftspear teaching already active as a boon.
1 vote -
Game keeps freezing and closing
The game keeps freezing and randomly closing when I play against other people and also while I'm building decks. It is incredibly frustrating to deal with multiple times within an hour of playing. This issue has been going on for a while now and needs to be dealt with IMMEDIATELY!
37 votes
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