MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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master pass mythic card rewards
Hi,
I purchased a mastery pass this month completing all 60 levels but received none of the mythic card rewards. It show a tick to say its been completed but no cards were given.
1 vote -
Received 20 gems in rare slot of a pack despite NOT having all of the rares from that set.
I bought a pack of Foundations and it gave me 20 gems instead of a rare, with the mouseover text "You have collected all of the rares from this set". Except I haven't collected all of the rares. Please see attached images and log file. Could you please give rare wildcards instead of gems? This 20 gems instead of a wildcard feels like I'm being cheated, and lord knows I've spent enough money on this game.
Thank you for your consideration,
Duncan4 votes -
daily rewards giving cards i already own
When I claim my daily rewards I am getting a card I already own
1 vote -
Event selection - Add option to hide/disable Alchemy events and news
I hate Alchemy. I prefer best of one premier draft of the current set. I play a lot of drafts. Muscle memory has me expecting my draft selection button to be in the same place on the screen every time I go to select my event. Every time you add an alchemy event you put the alchemy button right where I expect my Non-Achemy premier draft button. Today I clicked the wrong button. I did not realize it until the draft started. I did not enjoy my event. If you add an event please find a way to keep it…
2 votes -
Daily Wins are breaking the health of your play queue and driving people away
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every…
9 votes -
Heist
Please make an adjustment to the heist mechanic or to the heist cards. The cards are not fun to play against, and they have been making for a miserable experience in alchemy.
From a gameplay enjoyment perspective, it is not fun having your opponent consistently take the best cards out of your deck. It greatly reduces deckbuilding choices and creates imbalanced gameplay patterns.
From a mechanic standpoint:
Heist nonrandomly removes the strongest cards from your deck. This is problematic because it makes your own draws significantly weaker. Normally, that would have an opportunity cost for the player removing those cards…
13 votes -
daily quest timer reset but no new quest
Third Daily Quests not resetting. Every day i don't get my 3rd daily quest. I'm unsure how i can recreate that.
PC
When the daily quest ticks over i'm only getting the daily win rewards quests as you can see in the below image. (the middle completed one is the weekly)
It should give me a quest.
Attached
no work around found.
9 votes -
New additions to arena
Hello. I have a few things I’d like to suggest. First, can you add commander to arena? It’s my favorite format of magic. Second, can you include collabs that you made in physical cards but not in arena (Jurassic Park, Doctor Who, Fallout, etc.) lastly, it is frustrating beacause I want a deck off of Gishath, sun’s avatar but continually don’t get him it LCI packs. Could you add a feature where players can browse, search and buy individual cards. My suggestion for an average price per card is 500 coins or 10 gems. Thanks
1 vote -
No card rewards for mastery pass level 50
Did not receive card rewards for level 50 mastery pass.
I expected to receive 2 mythics from Through the Omenpaths.
1 vote -
Ever since Avatar install game crashes all the time
The game crashes on my Android phone ALL THE TIME ever since the Avatar installation.
Sometimes I can get 1-2 hands in without a crash, but I think it may be related to card mechanics in my/opponent's deck.
It crashes during gameplay and if I try to reload to rejoin the match, the app crashes immediately again.
It crashes when opening packs of cards or lookong at My Collection
This has made the game totally unplayable and makes me look like a bad sport /roping my opponents
1 vote -
Red mono aggro should be quarantined at midweek magic events and free play.
Trying to play MTG for the first time in a long time at a weekly event and getting matched against red aggro 5 times in a row and being pushed one way.
Regardless of winning or losing, nothing is fun.
The percentage of red aggro is ruthlessly high due to the rewards, which reduces diversity and makes the game more boring.7 votes -
Lightwheel Enhancements
Same as everyone else here I drafted Lightwheel Enhancements in my hard earned draft and then was unable to cast it from the graveyard even though I had max speed. I pack one pick oned a brightglass gearhulk and basically had to draft Lightwheel Enhancements. Can I just get a draft token or something to compensate losing multiple with max speed and Lightwheel Enhancements in the graveyard, unable to be cast due to a bug.
7 votes -
Arena failed to award multiple Achievements
In the last three days Arena has failed to reward 3 Achievements that I have earned. I completed my 13th Mid-week challenge(yes I won all three rounds), but it still has me stuck at 12. I also should have received the Achievement for attacking with 5 creatures the turn they come into play, as well as the Achievement for attacking with 15+ creatures. The game where both Achievements should have triggered was in a standard vs game, so should qualify. Please update my Achievements. Thank you.
1 vote -
Weird amount of gold given and draft joined without player input
I closed the game earlier today and when I logged back in when I got home I received a reward of 300 gold, which I noticed was odd because as far as I know there’s no way to receive exactly 300 gold. Then I noticed that some of my gems were missing and as I was investigating I noticed that I had “started” a quick draft. The prompt is for me to resume drafting but I’m not clicking it for evidence. I have no idea how this occurred or why, it’s all very strange
1 vote -
No Rewards for Winning Matches
Once I completed the daily quest, I no longer receive any gold or exp from winning matches, no matter what format I'm playing.
2 votes -
draft
Hello Wizards of the Coast Support Team,
I am writing to report a technical issue I experienced today, December 28th, 2024, between 6:00 PM and 7:00 PM (UTC-3).
While playing a Quick Draft match, the game client encountered a critical bug. I was in a winning position, simply waiting for the opponent to pass the turn to deliver the final blow, when the match was abruptly canceled/voided by the system.
As a result, I ended my Draft run with a record of 6 wins and 3 losses. Without this technical failure, I would have achieved the maximum 7 wins and…
2 votes -
Strip Mine
Opened an Arena Direct pool and had Strip mine in the pack opening screen but it's not in the pool.
5 votes -
Booster Tutor doesn't work like it says on the card
Booster Tutor reads "open a sealed magic pack and reveal the cards." However, I didn't see the cards my opponent got to select from when they cast it.
Don't want a refund or anything, but I think this should be fixed. It's important game info.
11 votes -
Bug on pre-release booster pack
Hello,
I have done some pre-release event ( 3 pre-release on tarkir, 3 on final fantasy, 2 on foundation) the gamestore in my city is « la crypte du jeu » - marseille.
This store use companion official application, i draft every week, at the fnm.
after the pre-release i don’t have the bonus pack on arena ! and this is the good mail used and same account of companion.
i ´m french and i do my possible for being understand, but if you can, answer me in french.
thank you for your reading and your time.
alexis1 vote -
Bug with "Order of the Mirror" card in mystery pack draft event
In a premier draft opponent played Order of the Mirror and flipped it into Order of the Alabaster Host. Card reads that when blocked each creature blocking it receives minus one minus one until end of turn. Instead, when block all creatures I controlled got minus one minus one for each creature blocking it effectively clearing my full board.
3 votes
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