MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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4083 results found
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Can't buy gems
Using Macbook. Cannot buy gems as I get stuck on this loading screen every time I try. Obstacle to me giving you money, so I assume that's something y'all want fixed as well.
7 votes -
On the play on the draw
There is no reason I should be on the draw every single game of a draft. Half the players in the pool were on the play in the last game they played. Your match making should be able to account for this to reduce variance.
2 votes -
Pinnacle starcage/weapons manufacturing
In a recent game my opponents pinnacle star cage was not removing weapons manufacturing as it should. Instead casing pinnacle cage removed the munitions tokens and did damage per normal but the 2 CMC weapons manufacturing was left behind and generated a new token.
Log: 2026.57.20.4110.1247675
Platform: iOS2 votes -
Phase Out and Exile
As late as 10 months ago, phasing out a creature to which Sheltered by Ghosts was attached sent the card exiled by Sheltered by Ghosts to permanent exile. Now the exiled card remains under Sheltered by Ghosts. Is this correct?
(I copied over my screenshot.)
1 vote -
Disappear mechanic bug
I was playing Lord Dregg, insect invader and his disappear mechanic was not working. Despite having tokens leave the battlefield (via dalkoven packbeasts) and warping susurian voidborn, Dreggs mechanic did not trigger in the end step.
1 vote -
Roiing Dragonstorm Borderless Card Style Bug
I wanted to report a rather annoying graphical bug involving a specific card I use often. As you can see from the attached screenshots, I purchased the alternate art for the "Roiling Dragonstorm" card using in-game gold. When held in hand, it displays perfectly (first screenshot). However, when played and placed on the battlefield, it displays with a rather pronounced and very unsightly black border at the top. This doesn't happen with the regular art. Is this a known issue with certain types of alternate art, or is it normal?
4 votes -
Sparky repeat the same things again and again
on PC every time I come back to the home page Sparky repeat the same things again and again ;°°[
5 votes -
Lorwyn Mastery Pass Preorder missing
The mastery pass for Lorwyn isn't available to preorder.
This must be a bug because nobody would seriously remove this option from the store.4 votes -
Problem with Deck Companion
I bought the holiday dog companion bundle, but when I select any of them as the companion, the wolf with green fog shows up in the match. If I change to another (non-dog) companion it works correctly.
5 votes -
Golden pack give me gems
The golden pack gives me gems. It should give me cards that I don't have in my standard collection. This happened with 2 golden packs, I request a refund, and I await urgent resolution of the problem to open the other 7 golden packs that I have.
6 votes -
Jump In cards not appearing in collection after use in matches
Cards that I played with in Jump In are not appearing in my collection, nor appearing when searched for crafting. Namely I picked several packs focusing on getting the master firebender Zuko twice, Airbender Aang (mythic white) and Katara (water ending 6 version} and don't have any of them. Nor Iroh Dragon of the West. There are also smaller cards missing despite having played with them in the jump in event.
7 votes -
game freeze in the middle of attack/ disconnect?
I am playing a sealed avatar deck... the game suddendly freeze in the middle of attack...
A little later, the game tells me I need to reconnect.... every thing stays frozen.after a while I restart the client and the game is finished....
5 votes -
After Jan-Feb updates, game is unplayable
Reinstallation didn't help. It freezes at "initializing localization database".
I have two tablets: Samsung SM-T870 (Galaxy Tab S7, Android 13) and Samsung SM-T575 (Galaxy Tab Active3, Android 13).
This is the last development. Throughout Jan and Feb, the game crashed in 50% of matches.
4 votes -
Using Fake Your Own Death on Maralen, Fae Ascendant will not trigger her ETB effect.
Hi, I just had a Brawl match with Maralen, Fae Ascendant as the commander. I used Fake Your Own Death on her, then Toxic Deluge to wipe the board. I declined to have Maralen re-enter my command zone, because FYOD was supposed to bring her back.
It did, but the effect that's supposed to happen whenever she enters the battlefield did not trigger.
Reading both cards, I can't imagine why that wouldn't be the case, so I assume this is a bug, hence why I am posting about it here.
Thank you.
2 votes -
Playing on Android, loading is hanging up, darkening screen, and causing the game to disconnect. This has happened multiple times since TMT
Playing on Android, loading is hanging up, darkening screen, and causing the game to disconnect. This has happened multiple times since TMT launched.
1 vote -
Glorybringer exert
I had a game loss in the powered cube entirely because I needed to exert my glorybringer to push through lethal damage, but I was never given the option to exert it, so it ran right into the blocker it would have removed.
6 votes -
毎年繰り返す墓番
日本語訳に致命的な間違いがあります。
本来であればこの能力の誘発条件はandですが、日本語訳ではorになってしまっており、全く別の能力です。
ワイルドカード返して欲しいです。3 votes -
Leonardo, Sewer Samurai Bug
I had “The Cloning of Shredder” and chose “Leonardo, Sewer Samurai”, in the next turn when I got my second copy, I attacked with “Featherbrained Filcher” and after blocks, I tried to Sneak cast “Leonardo, Big Brother” from my Graveyard, using “Leonardo, Sewer Samurai”'s ability. The game asked me which of the two “Leonardo, Sewer Samurai”s I would like to use and I chose one by clicking on it and “Submit”.
Then the casted “Leonardo, Big Brother” just hung in the spells area on the right with a blue “interactable” border - this is the point I would call this a bug.
I expected him to enter attacking and bring “Featherbrained Filcher” back to my hand, but instead nothing happened. I repeated this whole process once (because he was interactible, with a blue border, as I wrote). Then I tried this a third time, but this time I clicked on the other “Leonardo, Sewer Samurai” to choose the “allowed to cast from grave” effect. and this time it worked as expected.
My guess is: The second “Leonardo, Sewer Samurai” overwrote the game's first “Leonardo, Sewer Samurai”'s ability and kinda broke it, so I couldn't choose the first one and had to choose the second one.
I had “The Cloning of Shredder” and chose “Leonardo, Sewer Samurai”, in the next turn when I got my second copy, I attacked with “Featherbrained Filcher” and after blocks, I tried to Sneak cast “Leonardo, Big Brother” from my Graveyard, using “Leonardo, Sewer Samurai”'s ability. The game asked me which of the two “Leonardo, Sewer Samurai”s I would like to use and I chose one by clicking on it and “Submit”.
Then the casted “Leonardo, Big Brother” just hung in the spells area on the right with a blue “interactable” border - this is the point I would call this…
3 votes -
Sideboard Missing in new Powered Cube
I opened up Arena to edit my deck fo my first ever game of the new Powered Cube, but my sideboard is missing. There should be like 10-15 more cards I drafted that just aren’t there. I still need to tweak my deck before playing my first game.
8 votes -
Missed out on half of a draft due to matchmaking bug.
Warning to anyone who might read this: do not do any drafting until the matchmaking bug is fixed.
- Steps to reproduce: try drafting.
- Mac, via Steam, and iOS.
- The pack passing freezes and you don't get to draft additional cards. Then it disconnects, and when you try to log back in it stops on "Waiting for Server" screen. It lets you log back in once the draft timer is finished, but the client will have auto-drafted your deck.
- Expected results: being able to draft normally.
- N/A
- None so far. I have an essentially unusable drafted deck, because of the client's auto-complete. Preferably I'd like a refund of the entry fee.
Warning to anyone who might read this: do not do any drafting until the matchmaking bug is fixed.
- Steps to reproduce: try drafting.
- Mac, via Steam, and iOS.
- The pack passing freezes and you don't get to draft additional cards. Then it disconnects, and when you try to log back in it stops on "Waiting for Server" screen. It lets you log back in once the draft timer is finished, but the client will have auto-drafted your deck.
- Expected results: being able to draft normally.
- N/A
- None so far. I have an essentially unusable drafted deck, because of the client's…
3 votes
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