MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
10249 results found
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Internet Speed Throttled
When MTGA is open, my internet speed is throttled. See the attached screenshots--- my download speed goes from ~700 Mbps to ~7, and the upload drops similarly
I just uninstalled Arena, and reinstalled both through steam, and then through the normal website, and the issue persisted. Notably, while installing the game, there's a loading screen where ~333MB and then ~9.72 GB were downloaded, and were downloaded quickly, only taking a few minutes.
Including advanced logs, or not, also has no bearing on the issue persisting or not. I made sure to delete all of the clients I use that use the logs as well to test.
This issue has persisted since mid-last-year, though I've only just now investigated it further. I thought it was just my internet being bad, but now that that's not the case, I think it has to be an issue with MTGA. Playing other games has not impacted my internet.
When MTGA is open, my internet speed is throttled. See the attached screenshots--- my download speed goes from ~700 Mbps to ~7, and the upload drops similarly
I just uninstalled Arena, and reinstalled both through steam, and then through the normal website, and the issue persisted. Notably, while installing the game, there's a loading screen where ~333MB and then ~9.72 GB were downloaded, and were downloaded quickly, only taking a few minutes.
Including advanced logs, or not, also has no bearing on the issue persisting or not. I made sure to delete all of the clients I use that use…
3 votes -
cannot tap when an opponent casts Split Up
I cannot tap "Giada, Font of Hope" for its mana ability in response to my opponent casting "Split Up" and choosing an "untapped creature" as the target.
3 votes -
Reward
Did not receive gold from daily challenge. It was a 750 challenge for white and green spells.
1 vote -
タルキール龍嵐録のカードすべて４枚ずつ集めたのにコレクター実績が解除されない。
タルキール龍嵐録のカードをすべて４枚ずつ集めたのにコレクター実績が解除されない。これのためにパック購入したんだが、、、
1 vote -
Valkmira stops deathtouch from killing on defend even when creature's power is greater than 1
When defending against an attacker deathtouch did not kill the attacker.
If defending creature only had 1 damage this would make sense but valkmir only blocks 1 point of damage and deathtouch means any damage destroys unless indestructible.Attacker had no protection against creature (crystalline giant, deathtouch and first strike token, 2 +1 tokens) when opponent had Valkmir,Protector's shield on their side of the field.
Attacking creature was Myrel, shield of argive. Opponent's field was filled with creature tokens and my field had a lot of keyword and +1 tokens.1 vote -
Karakyk Guardian Permanent Hexproof
I was just playing a premier draft event on Arena on PC in which my opponent played a Karakyk Guardian. Despite dealing damage to me multiple times and even to a creature I controlled when I attacked knowing the Guardian would block in a desperate attempt to resolve the bug, the Guardian never lost hexproof. This was incredibly frustrating because I had a kill spell + sage of the skies and the mana to cast both in my hand. The guardian was my only issue. It's not positive that I would have won the game if the bug didn't exist, but I think it was pretty likely.
I was just playing a premier draft event on Arena on PC in which my opponent played a Karakyk Guardian. Despite dealing damage to me multiple times and even to a creature I controlled when I attacked knowing the Guardian would block in a desperate attempt to resolve the bug, the Guardian never lost hexproof. This was incredibly frustrating because I had a kill spell + sage of the skies and the mana to cast both in my hand. The guardian was my only issue. It's not positive that I would have won the game if the bug didn't exist,…
1 vote -
Resolution issue
2560 x 1600 Resolution Cutting off Card Text on Screen
Please make the text fully visible at this resolution.
6 votes -
Loss of connectivity registered as a 'loss' during event
Hi, I am ciuisco#75561
Lost connection on second game of Arena Direct and was recorded as Loss.
And the game after a loss give double loss and end event.
Can remove the loss?4 votes -
Login Authentication Failure
Last Friday, I have received a login authentication failure on my computer. It does affect the Windows PC version on MTG Arena, but I haven't tried it on the Steam version. If you have a similar issue like this, please let me know. It just happens when you try to log in the game. However, if you have the Android version of the game, it should work with a free download, as long as you have the right specs. I don't know if there are other factors that make up this bug but be vigilant if you have the Windows PC version. If you do recieve this bug, it should say "Login Failed" on the first line, then "Authentication Failed for (your username)" on the second line: all in a black screen. I'm not sure if it affects the Aetherdrift version but be aware. This is the first time I've ever encountered this issue after over 5 years of gameplay.
Last Friday, I have received a login authentication failure on my computer. It does affect the Windows PC version on MTG Arena, but I haven't tried it on the Steam version. If you have a similar issue like this, please let me know. It just happens when you try to log in the game. However, if you have the Android version of the game, it should work with a free download, as long as you have the right specs. I don't know if there are other factors that make up this bug but be vigilant if you have the Windows…
4 votes -
Did you have fun?
Did you have fun? is useless. I have given the unhappy face just to get the same issue the following game that made me unhappy in the previous. If this feature is just a click something to make yourself feel better, remove it. If it is actually there for game improvement, adjust it so it can be an improvement tool. I suggest having a multiple choice for those who choose unhappy. I suggest the following is asked when someone chooses unhappy:
1) dislike the deck matchup. After extensive recent playing, I am tired of seeing the same 3 decks. Use this as an option to make better matchups and reduce early concedes. I regularly concede as soon as I see certain decks such as red/white energy, omni-tell, Thassa, Goblin charbelcher, heist or black decks that involve overplayed, broken cards (grief, orcish bowmaster, turn 1 discard like thoughtsieze). Decks that are no fun to play against.
2) poor shuffling. I have many times mullianned 3-4 times to try to find a card concept I have 8 of in my deck. If you do the probability math, I should find that card on one of the draws.
3) bad draws. I have tied to work with a questionable hand after a few mulligans. Usually, if I do not draw a card I need if I roll the dice for percentages. If I need a land with playing 33% land, I won't see one for the next 5 turns. If I am looking for a spell, I WILL draw land for the next 5 turns.
4) poor land draws. In my 60-card deck that has 20 lands, needing one each of 2 different colors to work, I regularly get mana screwed. I started with 4 pseudo dual land and 8 of each basic. I would consistently only draw one color. I have since used a bunch of wild cards to get a more consistent draw. Now with 12 pseudo dual lands and 4 of the 2 basics, I still see draws of only 1 color.
5) Ropers. opponents that just run out the timer hoping you will concede instead of conceding themselves when losing or just taking the loss.
6) other. If there is another reason the player was unhappy. This should allow for a comment or what the reason is.
This option should also be available after every game, not just sporadically. I have seen it pop up twice within 5 games and also not pop up over 20 games.Did you have fun? is useless. I have given the unhappy face just to get the same issue the following game that made me unhappy in the previous. If this feature is just a click something to make yourself feel better, remove it. If it is actually there for game improvement, adjust it so it can be an improvement tool. I suggest having a multiple choice for those who choose unhappy. I suggest the following is asked when someone chooses unhappy:
1) dislike the deck matchup. After extensive recent playing, I am tired of seeing the same 3 decks. Use…8 votes -
Subject: Game Freeze Bug – Request for Fix and Draft Match Compensation
Dear MTG Arena Support,
I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.
During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.
I have already taken the following steps:
Verified that all my drivers are up to date
Uninstalled and reinstalled the game
Unfortunately, the issue persists. It’s becoming increasingly frequent and is severely impacting my experience with the game.
I kindly request that you investigate and address this bug as soon as possible. Additionally, I would like to request compensation for the draft match I lost due to this technical issue.
Thank you for your attention and support.
Processor: Intel Core i7-13700HX (13th generation) – 2.10 GHz (very powerful, designed for demanding tasks such as video editing, gaming, and AI work)
Installed RAM: 16 GB (15.7 GB usable)
System Type: 64-bit operating system, x64-based processor
laptop gamer acer predator helios neo 16 nvidia geforce rtx
Dear MTG Arena Support,
I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.
During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.
I have already taken the following steps:
Verified that all my drivers are up to date
Uninstalled and reinstalled the game
Unfortunately, the issue persists. It’s becoming increasingly frequent and is severely…
1 vote -
Tannuk, Steadfast Second Showing me what has warp in my opponents hands
Playing on PC in brawl against a Tannuk, Steadfast Second deck and when Tannuk is played and at the beginning of every turn SOME cards in their hand flashes a warp animation showing me how many creatures or artifacts are in their hand. It is not every card in their hand just the creatures and artifacts that gain warp from Tannuk. I do not believe this is intended for me, the opponent of the Tannuk player to see.
1 vote -
Bulwark Ox Hexproof Failure Against Stasis Snare
I had four creatures in play, but only two are relevant to explain this bug. I had Bulwark Ox and Caradora, Heart of Alacria out on the board in a standard best of one match. Caradora had two +1/+1 counters on it. My opponent played stasis snare, targeting Caradora. In response, I sacrificed Bulwark Ox to give all my creatures with counters Indestructible and Hexproof. Despite the sacrifice trigger resolving, Caradora was still exiled under the Stasis Snare. My opponent controlled no effect that would have negated Hexproof such as Nowhere To Run so, from my understanding of the rules, the temporary Hexproof given to Caradora should have protected her. Sadly, I took no pictures.
I had four creatures in play, but only two are relevant to explain this bug. I had Bulwark Ox and Caradora, Heart of Alacria out on the board in a standard best of one match. Caradora had two +1/+1 counters on it. My opponent played stasis snare, targeting Caradora. In response, I sacrificed Bulwark Ox to give all my creatures with counters Indestructible and Hexproof. Despite the sacrifice trigger resolving, Caradora was still exiled under the Stasis Snare. My opponent controlled no effect that would have negated Hexproof such as Nowhere To Run so, from my understanding of the rules,…
1 vote -
iPad stuck on initializing localization database for hours
iPad stuck on initializing localization database for hours. I uninstalled and reinstalled still getting bug. Please fix.
1 vote -
The game freezes all the time
The game freezes and the card “stops” in motion when I play the tutorial. Can’t play the game. Happens both on my IOS (iPhone 13) and my PC (not an old one either). Seems like the problem is the software.
Kind regards1 vote -
not awarded card styles for color challenge
completed the color challenges (all 5), but did not get any of the card styles. see attached screenshot for the white color challenge that i used as an eg when raising the issue with customer support. was disappointed with the reply i got, especially when i read online that others were able to have the missing card styles added to their account after contacting support. anyone able to actually help instead of the nothing burger i got from this particular CS?
1 vote -
client crashed computer
Was playing a sealed event on Windows.
Opponent played a spell, and the resulting effect caused my PC to crash.
I obviously lost the match due to the resulting timeouts.
I expected the client not to crash1 vote -
Can't decipher which card in exile was there off warp, vs being exiled via spell or other effect from board
I cast Blade of the Swarm choosing the 2nd mode, Opponent has 2x Perigee Beckoner in exile. One of the Beckoner was in exile after being warped, while the other was exiled after being on the board ("true exile") As the player wanting to target the Beckoner in exile from warp, I was left to guess which one that was. I guessed wrong costing me the game. It was not clear which card in exile was in exile off of the warp cast. I was on desktop Mac.
1 vote -
Not on my watch
Bug related to casting ‘not on my watch’. 4 attacking creatures, I have 6 available white mana. 3 attacking creatures created by Random encounter, I target the permanent not created by random encounter and receive not enough available mana. No wards or hexproof in play.
Please fix
1 vote -
omniscience with terra and doubling season 1 billion doubling seasons crashing game wont relog in
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion tokens and crashing the game state.
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion tokens…
1 vote
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