MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9378 results found
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BUG in ARENA DIRECT
I just got "lost" in Arena direct for 5000 Gems!!!!! approximately 35 USD!!!!!!!!! I had a good pool, was playing game no 3 (I was 1-1) and suddenly the game stopped like it was refreshing or some issue with the connection (internet was working fine). It logged back and I was out of the game so I immediately clicked play (I assumed I will be back in the game I was winning). Turned out I started a new game with different opponent. After a long battle I won. Got back to lobby and somehow I was 2-2!!!!!!!!!!!! I clicked claim thinking its the reward for quest and suddenly I am out of the game... with no gems. The same thing happened yesterday... when I had to win essentially 7 games... what is happening? It seems like if I was in 2 games in the same time - one that I was playing I won and the other I assume I lost... I would like to get my deck back with 2-1 (great pool) to play forther. How this could happen in a game where you effectively charge 35$ per game... (35$ = 5000 gems). Please give me back my game.
My nick is: Liryq#07065. The games happened between 2 pm - 2:39 (I took logs from after the game). Report bug link also does not work...'
Regards,
Tomasz Spyra
liryqqq@gmail.comI just got "lost" in Arena direct for 5000 Gems!!!!! approximately 35 USD!!!!!!!!! I had a good pool, was playing game no 3 (I was 1-1) and suddenly the game stopped like it was refreshing or some issue with the connection (internet was working fine). It logged back and I was out of the game so I immediately clicked play (I assumed I will be back in the game I was winning). Turned out I started a new game with different opponent. After a long battle I won. Got back to lobby and somehow I was 2-2!!!!!!!!!!!! I clicked claim…
2 votes -
Unfair practices in your game
I have noticed that when I am using certain game modes like single color, starter decks or especially jump in, making modifications to my deck I can use are suppressed. With jump in which I pay a fee for, I can edit the deck, but the changes are ignored in play. Yet the ones that play against me seem to be able to use whatever cards they want to. I limit how much I spend and do not enter other events often as I consider it like gambling which I avoid for obvious reasons. I play the free and lower cost events online as part of my daily mental stimulation efforts and I appreciate fantasy pets that are more like real ones and avoid paying for Mastery or store items unless I like what I see. I am asking for at least the jump deck changes to be something I can use in jump in or that the opponents be limited to the same as me. Otherwise, it is not fair.
I have noticed that when I am using certain game modes like single color, starter decks or especially jump in, making modifications to my deck I can use are suppressed. With jump in which I pay a fee for, I can edit the deck, but the changes are ignored in play. Yet the ones that play against me seem to be able to use whatever cards they want to. I limit how much I spend and do not enter other events often as I consider it like gambling which I avoid for obvious reasons. I play the free and lower…
3 votes -
Trample
I had a creature 10/10 double strike and trample. When engaging with the blocking creature it asks me to manually assign damage. It would only let me assign 10 damage even though the defending creature had 3 toughness, I was only able to do 10 damage to player and not 17.
2 votes -
6 votes
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Heist -ability giving mental issues
Heist ruins the whole gameplay.
Had fun at first when started to play MTG arena, then I encountered the heist ability.
Games should be played for fun but I have a hard time imagining anyone enjoying that ability. When opponent casts first heist ability I just insta surrender to save my mental health.
Probably time to start playing hearthstone or something.
10 votes -
"Waiting for the Server..." crashes on MacOS Sequoia
After the latest Arena update from the Duskmourn release, I have been experiencing a persistent issue where the "Waiting for Server..." screen appears for extended periods of time in the middle of gameplay.
The disconnection happens at seemingly random intervals and can last for several seconds to indefinitely. Restarting the client will get the game started again but with a misrepresented board state.
MacBook Pro M1, macOS Sequoia 15.0
I have attached game logs of right after a client restart, as well as a log during gameplay (coincidentally right before one of these crashes took place)
8 votes -
deep cavern bat
deep cavern bat did not return my card when I killed it.
13 votes -
Lands lands lands and more lands….
In what world is this ok? This is infuriating fix your godamn game.
2 votes -
Alchemy card appeared in Standard
Alchemy marked card appeared in standard
2 votes -
Brawl deck full of Hare Apparent
I just played a brawl game against a guy with a deck full of Hare Apparent and the commander Delney, streetwise lookout. Basically infinite tokens unblockable tokens. I even stole a card from his hand and it was also a Hare Apparent. I tried making a brawl deck like it and it allowed me to put in as many Hare Apparents as i wanted to (not just like, like it does with other cards).
3 votes -
The shufller isn't broken, wizards is just stealing from us.
this shuffler isn't broken, it's working by design. absolutely wrecking me every time i draft well. I'm never feeling like i'm playing against my opponent anymore, it's more just me against the shuffler. really surreal feeling of playing a rigged game lately.
4 votes -
Feedback
You want feedback? Figure out how many dollar bills it would take to stop a falling knife.
1 vote -
Matching to a specific opponent will cause a crash, is this some kind of hacking or cheating?
I have encountered three problems recently. There is always has special opponent, and when I connect and enter the game, my game immediately crashes, and I can't even see his ID and avatar. Moreover, even after reconnecting to the game, I still crash upon entering the match. Why is this happening? Is this some kind of cheating?! I hope this issue can be resolved as soon as possible
1 vote -
Immerstrum predator
Immerstrum predator isn't able to correctly sac multiple creatures in one turn while being tapped, please correct
1 vote -
Display bug
I have a problem with dragonhawk style,
It is distorted in deck visualization,4 votes -
Game Freezing when trying to open packs
Game freezes when trying to open the Store and now, since yesterday's update, Also freezes when trying to open the packs screen.
8 votes -
I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
2 votes -
Scr
Can you fix the scripted games in limited that makes people lose?
In real Life this things don't happen, the way you put lands on top of deck is scripted, the game is not funny the way it Is2 votes -
Name Change
Please let me change my username in game. That's all. I just want a different username without having to go through support. But please don't make it cost currency, the game is already very expensive if you like playing lots of different decks that are rare/mythic card heavy.
2 votes -
Disconnection causing immediate concession without an opportunity to reconnect
Disconnecting momentarily is causing me to instantly lose games. Normally when I disconnect I can restart the client and reconnect before the game times me out. At the moment, however, my normal laptop is out of commission due to a fan failure and I'm playing on a remarkably old ASUS machine. That machine is a couple of wi-fi standards behind, which means it's abysmally slow without a hardwire. However, its ethernet port is also loose because it's an old, battered machine, and if I shift slightly there's a chance of the cord disconnecting. All of that's relevant because while normally when I have a wi-fi failure I can reconnect, but when this happens and I reconnect it kicks me back to the homescreen with no evidence there was ever a game at all and no way to get back into it. This has happened twice, once in standard and once during a draft. In the draft, it initially didn't show a loss (I was at 0) but after playing the next game it was registered as a loss (I went from 0 to 2), which means this is effectively causing a concession when it should be allowing me to reconnect to the match.
This won't affect me specifically any further because I have learned to simply not play arena with the cable, and I'm not expecting compensation because the disconnect was on my end, but any bug capable of forcing a game loss demands immediate attention.
Unfortunately I can't think of a way to test this any further without negatively affecting other arena players (I have no way of knowing what this looks like on my opponent's end, but I think it's a reasonable assumption that they're staring at my timer burning down while I get kicked back to the home page) so I can't provide any further information.
Disconnecting momentarily is causing me to instantly lose games. Normally when I disconnect I can restart the client and reconnect before the game times me out. At the moment, however, my normal laptop is out of commission due to a fan failure and I'm playing on a remarkably old ASUS machine. That machine is a couple of wi-fi standards behind, which means it's abysmally slow without a hardwire. However, its ethernet port is also loose because it's an old, battered machine, and if I shift slightly there's a chance of the cord disconnecting. All of that's relevant because while normally…
3 votes
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